The Secret Codes Cast Members Use at the Disney Parks and Cruises

There is no denying that Walt Disney World Resort, Disneyland Resort, and other theme parks worldwide are run like a well-oiled machine. Disney invests lots of time and money into training the next generation of talented cast members at the Disney parks and on Disney Cruise Lines, a feat that has resulted in a standard for excellent service resort-wide.

Working at these massive theme parks and resorts is a carefully orchestrated task. In order to keep the illusion of magic and keep guests feeling cool, calm, and collected, Disney does their best to conceal all negative aspects of the resorts from guests. In order to not raise suspicion, Disney uses code words to alert fellow employees of the issues at hand. For those curious to know what these crytic phrases mean, we’ve got you covered.

Mickey and friends inside of Disney's Animal Kingdom Park. — Credit: Inside the Magic

How Cast Members Use Codes To Communicate

Disney’s secret codes for emergencies are a unique aspect of the guest experience at Disney World. These codes, such as “Code V” and “Code H,” are used by Disney employees to discreetly communicate and respond to various situations that may arise within the parks. While guests may not be familiar with these codes, they are an essential part of Disney’s comprehensive emergency response system.

Disney’s commitment to guest safety includes emergency procedures in place to address various scenarios, including medical emergencies, messes, bad guest behavior, and even potential adverse weather conditions. This dedication to proactive emergency preparedness reinforces Disney’s reputation as a leader in guest services and satisfaction.

Furthermore, Disney employees are trained to handle emergencies with professionalism and efficiency, ensuring that guests feel secure and supported during any unexpected situation. Whether it’s providing first aid, assisting with guest relocation, or coordinating emergency services, Disney staff are prepared to handle a wide range of scenarios with care and expertise.

Two women are sitting outside a building with red roofs. One is in a wheelchair, wearing a peach-colored shirt, and the other is on a bench, wearing a white shirt and denim overalls with yellow Minnie Mouse ears. Both are smiling and looking at a smartphone. — Credit: Disney

Messes, Sicknesses, or Minor Rule Breaks

It is important to note that Disney’s code words are always changing and adapting to the times. The information below has been revealed by previous cast members, but it may not be 100% accurate to the parks of today.

One of the main reasons that Disney uses code words is to alert custodians or park security of unsanitary or unacceptable instances happening in the parks. Not all code words are meant to conceal emergencies; often times, they are just cast members’ way of concealing the less-than-magical reality of running a theme park.

These codes serve as a way to swiftly address and resolve issues that may impact the guest experience without causing alarm or disrupting the magic of the park. By using these coded messages, Disney ensures that incidents are managed promptly and efficiently, maintaining the high standards of cleanliness and safety that are synonymous with the Disney experience. Codes include:

Protein spill or Code V: A guest has vomited; this message is used to alert custodians in the area.
Code H or an AFR: This code, which reportedly references “Winnie the Pooh,” indicates that human fecal matter has been discovered in the parks. It can also be known as an AFR or “accidental fecal release.”
Code Winnie: This code allegedly reports Disney Cruise Line cast members of a guest urinating in a pool.

A large cruise ship is anchored near a tropical island with clear blue waters. The island features a beach lined with lounge chairs, umbrellas, palm trees, and small huts. The sky is bright and sunny, creating a vibrant, inviting scenery. — Credit: Disney

Code words can also be used to report bad guest behavior and minor rule breaks such as shoplifting and disturbing an attraction. These codes include:

White Powder Alert: A guest has been spotted spreading human remains.
Treasured Guest: A guest who may be giving cast members a hard time and causing issues.

This discreet communication method allows staff to attend to issues discreetly and effectively, enhancing the overall experience for guests and upholding the impeccable reputation that Disney parks are known for. However, not all codes are as lighthearted as those above.

A smiling family of three, including a mother, father, and young son, walk hand in hand in a sunny, tropical setting. The parents wear Disney-themed shirts, and the boy wears matching yellow clothes. They seem joyful and energetic, surrounded by lush greenery. — Credit: Disney

Emergency Codes at the Disney Parks

In a more serious situation, Disney may use codes to keep guests calm when an emergency situation approaches. These codes help keep guests calm and prevent panic from guests when it is not needed. Codes include:

Signal 25: Smoke or flames have been spotted. This signal helps alert cast members of the issue before guests begin to panic. However, as we saw last year at Disneyland Resort, this close is not always able to keep guests from the truth.
Code 101: A Disney ride or attraction is preparing to shut down.
Code 102: A Disney ride or attraction is preparing to reopen.
Code Alpha: A serious incident has occurred that required an ambulance and medical aid.
Signal 70: A child has been separated from their parents and needs help relocating to their family.

A young boy, woman, and man stand outside an ice cream shop, smiling and holding ice cream cones. The boy and woman are wearing Mickey Mouse ear headbands, and the woman is showing something on her phone. All are dressed casually and appear happy. — Credit: Disney

What To Do in Case of Emergency

While all of these codes may sound scary if you hear them in person, it is important to know that the full context of the incident will be handled by the professionals. Codes are fascinating to learn about, but they should be taken with a grain of salt, as they are subject to change and evolve at any time.

If you find yourself head-on with an emergency at a Disney theme park or cruise ship, it is best to immediately inform a cast member and let them handle it from there. Overall, Disney’s secret codes for emergencies are a critical component of the company’s comprehensive approach to guest safety and well-being.

By prioritizing effective communication, quick response times, and a well-coordinated emergency protocol, Disney sets a high standard for theme park and hospitality industry practices. Next time you visit a Disney park or cruise, rest assured that behind the magic and fun, there is a strong and efficient system in place to ensure your safety and peace of mind.