Costly Experience at Disney Now Feels Lackluster Due to Supply Shortages

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Savi Workshop

Credit: Disney

Disneyland Resort and Walt Disney World Resort are constantly changing, trying to improve Guests’ experiences at the Parks, and developing new and innovative technologies for the Park’s attractions and expansions. With the latest additions, Avengers Campus and Star Wars: Galaxy’s Edge, the experience when visiting the Parks has only gotten better for so many Guests.

Rey and Chewbacca at 'Star Wars': Galaxy's Edge
Credit: Disney

However, many Guests consider Disney Parks lacking since their reopening, with bad experiences on cleanlinessfood qualitymerchandise stock, supply chain, and even Cast Members’ attitude.

disneyland cast member with sleeping beauty castle
Credit: Disney

Redditor u/letsthinkaboutthis_ recently shared their experience trying to build a  lightsaber at Savi’s Workshop at Disneyland, commenting they’ve wanted to do it for years.

Savi's Workshop
Credit: Disney

They comment that Cast Members informed them that they did not have any more scrap for elemental nature, the theme this Guest originally wanted, and that they don’t think they will be receiving any more, causing them to choose protection and defense, an alternative they had previously considered. This Guest adds that they felt let down seeing the costly experience didn’t offer different parts to have a variety, as they were given extra pieces of the ones they already had instead of the other options included in the theme they had selected.

Savi Lightsaber pieces
Credit: Disney

The original poster comments that, as they were exiting the experience, Cast Members commented that they wouldn’t allow them to change any parts, and when the Guest asked if they could change their saber entirely, they were told they couldn’t do that either. They warn any fellow Redditors and Guests wanting to build a lightsaber about their experience and advise them to wait until the new sabers come out, as current options are minimal and the Cast Members aren’t being helpful. They add that Guests should either save their money or buy a legacy saber at Dok-Ondar’s Den of Antiquities, mentioning they wish they had been informed a bit more thoroughly to make a different decision during their visit.

disney lightsabers galaxy's edge
Credit: Disney

In a later comment, the original poster adds that when they tried to cancel their reservation due to the missing parts, Cast Members told them they would be charged either way since they wouldn’t be canceling their reservation at least one day in advance, as the cancelation policy for this experience states. They say this is “not very magical,” but it seems to be how Disney has been handling things lately.

Disneyland’s official website states this policy as follows:

There is a one-day cancellation policy. You must cancel at least one day prior to your reservation to avoid a per builder cancellation fee. If you fail to timely cancel and are a “no-show,” the credit card provided at the time of reservation will be charged the full product price, currently $219.99, per builder.

guests holding up newly built lightsabers at savi's workshop at star wars: galaxy's edge
Credit: Disney

On an update, the original poster says they called Merchandise Services, who instructed them to return to Savi’s and explain the situation to a manager. They were kind and listened to the Guest’s story, saying they do not offer the missing parts to Guests, but would check to see if they had some scrap, which they did, but handled in a very “hushed” way in the original poster’s words. They were pulled aside and given the part they were looking for, and when they asked about “new scrap,” referring to the new pieces announced at this year’s Star Wars Celebration, the Cast Member laughed and said they had no idea when they would arrive.

While this situation got sorted out for the Guest involved, several other items still have become unavailable for Guests. We have recently seen comments saying that purple Kyber Crystals are unavailable for Guests to choose from while building their lightsabers at Savi’s.

Savi's Workshop Kyber Crystals
Credit: Disney

Earlier this year, Guests experienced another massive flaw during this experience, as Disney Parks stopped providing complimentary cases and instead provided plastic bags while charging Guests full prices, creating outrage among Guests who, again, referred to the fact that this is a costly, premium experience, and that a fitting solution should’ve been provided for Guests.

We have also seen comments online commenting on Guests’ disappointment after being unable to find Holocrons at Dok Ondar’s. On a personal note, we have been looking for a Sith Holocron since September 2021, with no luck at Disneyland or Disney World. On a recent trip, we saw several items, including clothing, jewelry, phone accessories, and toys, were out of stock and, according to several Cast Members, have been for some time.

Star Wars: Galaxy's Edge Merchandise Holocrons
Credit: Disney

As of the publication of this article, Disney had not released any official statements addressing these supply shortages, which are continuously affecting Guests’ experiences while visiting the Park.

More on Star Wars at Disneyland

At Tomorrowland, fans of the Star Wars franchise can travel across the galaxy aboard Star Tours – The Adventures Continue and visit The Star Traders after their travels to find Star Wars-themed treasures and Disneyland merchandise. Guests can also join the Rebel Alliance on a dangerous and exciting mission aboard a Rebel X-wing on Hyperspace Mountain, a Star Wars overlay of the beloved Space Mountain attraction, running until July 4.

Darth vader at disneyland
Credit: Disney

We recently saw Dart Vader return to Star Wars Launch Bay in Tomorrowland, meeting Guests for a limited time!

At Star Wars: Galaxy’s Edge, Guests can enjoy the attractions Black Spire Outpost offers, Millennium Falcon: Smugglers Run and Star Wars: Rise of the Resistance. Batuu is also home to Dok-Ondar’s Den of Antiquities, Docking Bay 7 Food and Cargo, Savi’s Workshop, and Oga’s Cantina. Guests can also interact with Rey, Chewbacca, Vi Moradi, an exclusive character of Galaxy’s Edge, Kylo Ren, and even First Order Stormtroopers.

Kylo Ren and Stormtroopers at Galaxy's Edge
Credit: ITM

Guests had begged Disney to add different characters from the Star Wars universe since Black Spire Outpost opened in 2019. However, this had not been achieved due to the strict place in the timeline in which Star Wars: Galaxy’s Edge exists.

Until now, Batuu had been set between the events of Disney’s second and third sequel trilogy films, Star Wars: Episode VIII – The Last Jedi (2017) and Star Wars: Episode IX – The Rise of Skywalker (2019), which means that key original trilogy characters like Millennium Falcon pilot Han Solo (Harrison Ford) and Jedi Knight Luke Skywalker (Mark Hamill) have passed away.

Boba Fett and Fennec at Star Wars Galaxy's Edge
Credit: Disney Parks Blog

However, thanks to a recent announcement, this strict timeline will be modified for Guests to be able to meet Boba Fett (Temuera Morrison) and mercenary Fennec Shand (Ming-Na Wen), with Din Djarin (Pedro Pascal), known as the Mandalorian and Grogu coming to the Park at a later date. This opens a whole galaxy of possibilities, as Guests will be able to meet and interact with different characters from the ever-expanding Star Wars universe as they roam the Black Spire Outpost at Star Wars: Galaxy’s Edge!

Have you visited Star Wars: Galaxy’s Edge recently? What has your experience been like? Let us know in the comments below!

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