Guests “Stuck in Hell” During Horrifying Malfunction at Disneyland

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A picture of Sleeping Beauty Castle with Walt Disney and Mickey Mouse's Partners statue in the foreground at Disneyland Park in Disneyland Resort

Credit: Ed Aguila, Inside the Magic

A family was “stuck in hell” during a horrifying malfunction at one of the most iconic attractions in Disneyland.

Walt Disney’s original Disney Resort is full of experiences that could bring tears to your eyes thanks to a wonderful wave of nostalgia and Disney’s magical storytelling.

Walt Disney with his Imagineers
Credit: Walt Disney Imagineering

With heart-stirring firework shows and electrifying live performances, emotional parades, iconic rides, exciting new attractions, heartwarming interactions with Disney cast members, Mickey Mouse and some of your favorite Disney characters, and much more, it’s not hard to see why guests of all ages could shed a tear when visiting Disneyland Park and Disney California Adventure.

Unfortunately, several guests have pointed out that Disney is losing its magic, commenting that their park experiences have been “just a waste.” This was the case for a family who experienced a terrifying stop due to a ride malfunction at Disneyland Park.

Mr. Toad's Wild Ride and King Arthur Carousel at Disneyland Park in the Fantasyland Area
Credit: Disney Parks Blog

User @partylikeamotha shared the less-than-magical experience on TikTok, commenting that she and her child experienced a ride breakdown during the scariest scene of Mr. Toad’s Wild Ride in Fantasyland, leaving them literally “stuck in hell.”

The mother detailed that she and her child were riding Mr. Toad’s Wild Ride at 10 p.m. and that the ride had shut down in the scariest part. Of course, the shocking scene caused her young child to break down in tears while covering his face as the mother tried to comfort him, saying that the breakdown wouldn’t last long and that a Disney cast member would come to assist them shortly.

The mother tried to talk to someone else, probably her partner, asking if London was okay during the incident, but the video ended before she could get a response. You can see the video below or click here to watch it.

On Mr. toads ride at #disneyland at 10pm and it shuts down at the scariest part. #disney #disneyexperience #truestory #fnaf


On Mr. toads ride at #disneyland at 10pm and it shuts down at the scariest part. #disney #disneyexperience #truestory #fnaf

♬ original sound – PARTYLIKEAMOTHA

The shocking scene on Mr. Toad’s Wild Ride has stirred debate among Disney fans, who have commented it may be too intense for younger guests, even causing Christians to deem the attraction “offensive” as it portrays hell and multiple demons and devils.

The ride breakdown is particularly surprising, considering that Mr. Toad’s Wild Ride and some of Fantasyland’s rides had an extensive shutdown for refurbishment earlier this year.

its a small world Disneyland
Credit: Disney

Mr. Toad’s Wild Ride is part of the Fantasyland dark rides, accompanied by Snow White’s Enchanted Wish, Peter Pan’s Flight — which is set to undergo a “woke” change — Pinocchio’s Daring Journey, and Alice in Wonderland. Additionally, guests can find the beloved attraction “it’s a small world,” Dumbo the Flying Elephant, Mad Tea Party, Matterhorn Bobsleds, Casey Jr. Circus Train, and Storybook Land Canal Boats in Fantasyland.

Exterior of Mr. Toad's Wild Ride
Credit: Disney

Disney describes the opening day attraction as follows:

Enter the lavish English manor house known as Toad Hall and hop into a 2-person, open-air buggy. 

Skid past teetering stacks of books in the library and barrel through a fireplace—before hurtling into a formal dining room. Careen through a wall-sized window and race past a riverbank, narrowly missing a flock of sheep. 

While avoiding a platoon of policemen, crash through scaffolding, splatter a stack of pies, smash crates and ignite a fiery explosion—but look out for that train! 

Will you escape trial for your trail of destruction? Or is something even more devilish in store?

Haunted Mansion Holiday at Disneyland, featuring a pumpkin scarecrow dressed as santa claus
Credit: Disney

Unfortunately, this is not the first time a disappointed guest breaks down in tears due to a malfunction at Disneyland. Earlier this year, Inside the Magic reported on a guest being moved to tears as they walked off the Haunted Mansion, an icon of Disneyland Park located in New Orleans Square, steps away from the all-new themed restaurant Tiana’s Palace — inspired by The Princess and the Frog (2009) and set to accompany the upcoming attraction Tiana’s Bayou Adventure, replacing the divisive Splash Mountain — and Pirates of the Caribbean.

Have you ever been stuck on a ride at Disneyland Park or Disney California Adventure due to a malfunction? Share your experience with Inside the Magic in the comments below!

Please note that the story outlined in this article is based on a personal Disney Parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

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