In recent weeks, we’ve shared Guests’ stories about the apparent decline in the quality of various pieces of Disney Parks merchandise.
Now, another Guest, Janet, has experienced an unfortunate situation with a Lady and the Tramp-themed mug. Janet shared a photo of her Disney Parks mug with Inside the Magic and, as you can see, the lettering — which features the quote “If you love me, let me sleep” — has begun peeling off:
The main issue is that the mug, which is dishwasher safe according to its usage directions, began falling apart after a single wash in Janet’s household dishwasher. She contacted Disney, who according to Janet, “had no issue giving me a refund because the item was out of stock.”
She also noted that, “Disney did not ask me for proof that the item was damaged and did not require me to send it back.”
“…when items are defective and out of stock, this gives resellers a chance to make a profit. The mug I paid $8 for is being resold for $25.”
Janet is not alone in her fears about Disney resellers on eBay and other websites profiting from defective Disney Parks products being out of stock — if fans are desperate to replace their items, they will often pay much higher prices than they normally would.
The immensely popular Figment popcorn bucket that was recently available at the EPCOT International Festival of the Arts is being listed for hundreds of dollars, and even inspired a charity auction in which artists sold “bad sketches” of the collector’s items for thousands.
Officially, Disney’s stance on reselling can be found in the Annual Pass terms and conditions for both Walt Disney World Resort and Disneyland Resort:
A Passholder must present a valid Annual Pass and valid photo identification prior to purchases to receive any applicable benefits and discounts. Benefits and discounts are nontransferable and may not be combined with any other offer or promotion. Such benefits and discounts are for personal use only and may not be used for any commercial purpose including, without limitation, to obtain or purchase items or services with the intent to resell such items or services.
What do you think about Disney’s seemingly low-quality theme park merchandise?
Let the expert team at Academy Travel help you plan your next magical vacation to Walt Disney World Resort’s four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs shopping and dining district!