With multiple systems and technologies running across the company, it’s only a matter of time before something goes wrong in the Parks.
With the launch of the new digital service Disney Genie, Disney Guests have been debating whether this new tool stops Guests from being fully engaged in the Park experience.
And now, Walt Disney World Resort in Florida is currently experiencing a wide-scale outage of its digital services, affecting Guest experiences across Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom.
On October 19, Disney Genie officially launched on the My Disney Experience app, along with Disney Genie+ and Lightning Lane access, the new paid iteration of what was previously the FastPass service.
The new service is launching in Disneyland Resort in California tomorrow, December 8.
Featuring a whole host of intuitive technology to help Guests plan their day, the digital tool has been suffering issues following its launch. From sold-out attractions like Rise of the Resistance, to app failures on their phones, Guests have been quick to share their opinions on Disney Genie on social media.
Today, Guests are reporting major interruptions to their in-Park experience, with Disney Park Pass reservations, Disney Genie, Mobile Order, dining reservations, Resort hotel reservations, and main entrance admissions all being affected by the system outage.
The probable cause of the situation is an issue with the Amazon Web Services cloud servers, which are currently causing slow loading or failures for significant chunks of the internet.
The company’s widespread network of data centers powers many of the things you interact with online, including My Disney Experience and Disney+. Guests started noticing problems at around 10:45 a.m. ET, with entrance to the Parks affected with long wait times, as well as Mobile Orders unable to be fulfilled.
It appears that the problems are focused on the East Coast, with the Amazon server hosted in Virginia. Amazon pointed to the updates on its status page when asked for comment, which indicates the company is “actively working towards recovery.”
The My Disney Experience app for Walt Disney World is currently showing its “Pardon the Inconvenience” error page, shown below:
Pardon the Inconvenience
Some of our digital experiences may be unavailable at this time. We’re actively working to resolve this issue and provide the best possible Guest experience.
Disney’s streaming service Disney+ is also suffering an outage, as well as popular digital services such as Ring, Venmo, Amazon Music, Kindle, Tinder, and of course Amazon.com.
Stay up to date with Inside the Magic for future updates on the digital issues at Walt Disney World Resort in Florida.
Have you experienced any issues in the Parks because of digital issues?