And now, Walt Disney World Resort in Florida is currently experiencing a wide-scale outage of its digital services, affecting Guest experiences across Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom.
On October 19, Disney Genie officially launched the My Disney Experience app, along with Disney Genie+ and Lightning Lane access, the new paid iteration of what was previously the FastPass service.
The new service is launching at Disneyland Resort in California tomorrow, December 8.
Today, Guests are reporting major interruptions to their in-Park experience, with Disney Park Pass reservations, Disney Genie, Mobile Order, dining reservations, Resort hotel reservations, and main entrance admissions all being affected by the system outage.
The probable cause of the situation is an issue with the Amazon Web Services cloud servers, which are currently causing slow loading or failures for significant chunks of the internet.
The company’s widespread network of data centers powers many of the things you interact with online, including My Disney Experience and Disney+. Guests started noticing problems at around 10:45 a.m. ET, with entrance to the Parks affected by long wait times, as well as Mobile Orders unable to be fulfilled.
Credit: ITM Melissa C.
It appears that the problems are focused on the East Coast, with the Amazon server hosted in Virginia. Amazon pointed to the updates on its status page when asked for comment, which indicates the company is “actively working towards recovery.”
The My Disney Experience app for Walt Disney World is currently showing its “Pardon the Inconvenience” error page, shown below:
Pardon the Inconvenience Some of our digital experiences may be unavailable at this time. We’re actively working to resolve this issue and provide the best possible Guest experience.
Disney’s streaming service Disney+ is also suffering an outage, as well as popular digital services such as Ring, Venmo, Amazon Music, Kindle, Tinder, and of course, Amazon.com.
Stay up to date with Inside the Magic for future updates on the digital issues at Walt Disney World Resort in Florida.
Have you experienced any issues in the Parks because of digital issues?