Universal Orlando Guest Sues Nbcuniversal Over Park’s Unlimited Soda Deal

in Theme Parks, Universal Orlando

Universal Orlando sign and Coca-Cola Freestyle dispenser machines

Credit: Universal Orlando/Coca-Cola

A tourist from New York City has officially filed a class action lawsuit against NBCUniversal after he claims Universal Orlando has been deceptively taking advantage of their Guest’s thirst for soda.

As we all know, enjoying a refreshing, large-sized, on-the-go cup of your favorite soda while walking around the Florida theme parks can be an excellent way to keep cool in the warm sun. Although, as most theme Park fans know, you’ll pay a hefty premium if you’re purchasing the pop in the parks.

Volcano Bay
Credit: Universal Orlando

Related: New Club Cool Challenge? Fans Found a Soda That is WORSE Than Beverly

To give Guests who consume large volumes of sugary drinks a break, Universal Orlando has installed Coca-Cola Freestyle machines, which utilize particular chip technologies in refillable cups that allow Guests to go back for several refills. However, according to Fox 35, Luis Arnaud believes Universal Orlando is practicing “deceptive” business practices by offering unlimited soda refills from the theme parks’ machines.

In the suit filed Thursday, Luis Arnaud claims he was denied “unlimited” soda on a visit to Islands of Adventure and Volcano Bay in July after purchasing a refillable Coca-Cola Freestyle cup for $16.99–a cup which entitled him to “unlimited” refills.

Coca-Cola Freestyle dispenser machines
Credit: Coca-Cola

When Arnaud attempted to refill the cup twice within ten minutes, he was denied and told to wait 10 minutes between each refill. In the lawsuit, Arnaud included images of the message he received upon attempting to refill his drink: “Hi. You are not quite ready to fill up.”

According to a report by Bloomberg, Arnaud reactivated the chip in his refillable cup for $8.99 on the second day of his visit to Universal Orlando Resort and experienced the same time-restraint issue as he had the day before.

In Arnaud’s suit, he states that Universal never properly educated him on the strict time restraints on the refillable cup specifically, that they were not displayed in advertisements for the deal.

According to WTSP, Arnaud does not seek specific damages. However, he is “demanding” a jury trial.

Source: Fox 35

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