Disney Guests Face Outrageous Hold Times of Over FOUR Hours

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Spaceship earth beacons of light

Credit: Zach Riddley

Walt Disney World Resort is undeniably a popular destination. Disney lovers from all over the world enjoy soaking up the magic at the property’s four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios.

Cinderella Castle at night
Credit: Disney

Related: Disney World Announces Standby Queue For Rise of the Resistance

This means that, inevitably, Guest Relations wait times are often long, but today, Guests trying to reach a Cast Member for assistance have been facing outrageously long holds.

When ITM was attempting to contact Walt Disney World Resort regarding an upcoming vacation package, for example, we waited over four hours before a Cast Member answered at the 4-hour and 12-minute mark [see screenshot below].

disney world hold time phone screenshot
Credit: Screenshot ITM

Related: Disney World Crowds Are Non-Existent as Guests Walk Onto Popular Rides

Although Disney has not confirmed why today’s hold times are so long, it is likely that the situation has something to do with Space 220 reservations officially opening, beginning with time slots on September 27.

The highly-anticipated space-themed restaurant officially opened to EPCOT Guests today, but will have walk-in service only until next week.

space 220 interior
Credit: Disney

Related: Pricing Revealed For ‘Star Wars’: Galactic Starcruiser Adventure

It is worth noting that ITM was attempting to reach a Cast Member for the “confirmed vacation package” option, so it is possible that other phone queues have shorter waits, although we were informed that “all” phone operators are currently experiencing an extremely high call volume.

If you plan to call Walt Disney World Resort today, best of luck, and may the Force be with you during your (probably) lengthy hold.

More on Space 220

food at space 220 restaurant at epcot
Credit: Disney

Related: Popular Disney Resort to “Remain Closed” For Now, Undergo “Refresh”

Disney officially describes its newest dining destination, Space 220, as:

A Stellar Adventure
Embark on the ultimate culinary exploration from this new expansion of the Mission: SPACE pavilion.

Step inside Space 220—featuring a celestial panorama from a space station—for a delicious meal. To begin your journey, board a special space elevator that will ascend to the stars! Along the way, viewports will give you an aerial view of Epcot as you travel high above the planet. As you dine, peer out and enjoy amazing daytime and nighttime views of Earth from 220 miles up.

Out-of-This-World Dining
Dine on a menu featuring modern American cuisine, cocktails and a wide selection of craft beer. Enjoy crisp, fresh veggies served in our Space Greens or Blue Moon Cauliflower. Sink your teeth into delicious entrees like the Centauri Burger or the 8-oz. Filet Mignon. Plus, enjoy a sweet send-off when you order the Lemon Mousse or Sticky Toffee Pudding Cake for dessert.

Specialty beverages––like the Celestial Cosmopolitan or the Planetary Punch––are also available!

space 220 concept art
Credit: Disney

Related: VIDEO: Behind-the-Scenes Look at Harmonious, NEW Fireworks Coming to EPCOT

What’s the longest you’ve ever waited to speak to a Disney Parks Cast Member?

Let the expert team at Academy Travel help you plan your next magical Disney Park vacation to enjoy Walt Disney World Resort’s 50th anniversary celebration and take in the Disney Springs shopping and dining district!


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