This means that, inevitably, Guest Relations wait times are often long, but today, Guests trying to reach a Cast Member for assistance have been facing outrageously long holds.
When ITM was attempting to contact Walt Disney World Resort regarding an upcoming vacation package, for example, we waited over four hours before a Cast Member answered at the 4-hour and 12-minute mark [see screenshot below].
Although Disney has not confirmed why today’s hold times are so long, it is likely that the situation has something to do with Space 220 reservations officially opening, beginning with time slots on September 27.
It is worth noting that ITM was attempting to reach a Cast Member for the “confirmed vacation package” option, so it is possible that other phone queues have shorter waits, although we were informed that “all” phone operators are currently experiencing an extremely high call volume.
If you plan to call Walt Disney World Resort today, best of luck, and may the Force be with you during your (probably) lengthy hold.
A Stellar Adventure Embark on the ultimate culinary exploration from this new expansion of the Mission: SPACE pavilion.
Step inside Space 220—featuring a celestial panorama from a space station—for a delicious meal. To begin your journey, board a special space elevator that will ascend to the stars! Along the way, viewports will give you an aerial view of Epcot as you travel high above the planet. As you dine, peer out and enjoy amazing daytime and nighttime views of Earth from 220 miles up.
Out-of-This-World Dining Dine on a menu featuring modern American cuisine, cocktails and a wide selection of craft beer. Enjoy crisp, fresh veggies served in our Space Greens or Blue Moon Cauliflower. Sink your teeth into delicious entrees like the Centauri Burger or the 8-oz. Filet Mignon. Plus, enjoy a sweet send-off when you order the Lemon Mousse or Sticky Toffee Pudding Cake for dessert.
Specialty beverages––like the Celestial Cosmopolitan or the Planetary Punch––are also available!
What’s the longest you’ve ever waited to speak to a Disney Parks Cast Member?
Let the expert team at Academy Travel help you plan your next magical Disney Park vacation to enjoy Walt Disney World Resort’s 50th anniversary celebration and take in the Disney Springs shopping and dining district!
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Credit: Zach Riddley
