Is Disney World Still Providing Disability Access Service Upon Reopening?

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Minnie Mouse and Guest Assistance Card

With Walt Disney World recently initiating its phased reopening of its Resorts and theme parks, it is leaving many questioning — What will remain the same and what will be different?

We know that Walt Disney World Resort has already announced and implemented the suspension of a few systems that Guests typically utilize when visiting the theme parks, including the FastPass+ service and Extra Magic Hours.

One of the theme park services that Guests have been curious about is the Disability Access Service (DAS). According to Disney, the “Disability Access Service (DAS) will allow Guests with disabilities at Walt Disney World Resort and Disneyland Resort to receive a return time for attractions based on the current wait time. Guests Relations at the front of each park will continue to assist Guests and provide assistance that is responsive to their unique circumstances.”

Credit: Disney

But with the suspension of FastPass+ services, many were left wondering how Disney World would handle the DAS system? Well, Inside the Magic decided to chat with Walt Disney World customer service to see what information we could find out regarding DAS and here is what we found out.

When the guest services rep was asked if the Disability Access Service (DAS) will be suspended or changed in anyway upon reopening, the rep responded to Inside the Magic by reassuring us that the DAS will have no changes to it at this time. They also stated that the DAS will still be accessible to those Guests in need.

In case you aren’t familiar with the Disability Access Service, according to the official Disney website:

Walt Disney World theme parks provide numerous accommodations for Guests with disabilities, including our Disability Access Service.

The Disability Access Service allows Guests with disabilities—as well as an allotted number of people from his or her party—to schedule a return time at a specific attraction that is comparable to the wait time when they first arrive at that attraction.

For more information, guests should visit the Guest Relations Lobby located near the entrance of each of the four theme parks.

If you need more information regarding the DAS at Walt Disney World, please visit their official guide here.

grand floridian
Credit: Disney

If you are looking for more information regarding updates on the reopening of Walt Disney World Resort, check out some of our other articles here:

If you need additional help with planning or modifying your upcoming Walt Disney World Resort vacation, don’t hesitate to reach out to your trusty travel agent. 

Do you have an upcoming Disney World vacation? Let us know when you are visiting the Most Magical Place on Earth in the comments below.

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