Disney releases official statement, rules, and FAQ on new Disability Access Service Card, replacing Guest Assistance Card

in Disney, Disneyland Resort, Theme Parks, Walt Disney World

There has been much commotion regarding Disney’s upcoming changes to their disability access policies across their Walt Disney World and Disneyland theme parks, particularly due to many misleading stories and headlines circulating across numerous outlets in recent weeks since the news first broke.

Today Disney has officially responded with official details of how the new system will work, including a response from Meg Crofton, Walt Disney Parks and Resorts Operations, U.S. and France.

The current system that has been in place for many years issuing a Guest Assistance Card (GAC) to guests with disabilities to help them access Disney’s many attractions more easily has been subject to repeated abuse over the years. As such, Disney has offered a new solution, called the Disability Access Service (DAS) Card. The new system, which begins October 9, allows guests with disabilities (and their parties) to receive a return time for attractions based on current wait time, rather than jumping straight to the front of the line as the GAC previously offered.

Some disability advocate groups have taken offense to the change, noting that it would greatly negatively impact their ability to enjoy Disney’s parks. Crofton has directly responded in a letter stating, “Our current program for prividing access to attractions for Guests with disabilities has been abused and exploited to such an extent that we are no longer able to effectively sustain it in its present form. After careful consideration, and with the needs of our Guests with disabilities as our foremost concern, we are modifying the current program so that we will be able to continue to serve those Guests for whom the program is intended.”

Here is her full letter:

However, Disney also notes that guests requiring special assistance outside of this program “can talk with Guest Relations to discuss their individual situation” and that they will “provide assistance that is responsive to their unique circumstances.”

Disney has also created an FAQ outlining the specifics of the new program, highlights of which are duplicated below.

What is a Disability Access Service Card and how does it work?
The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.

Who will be eligible for a Disability Access Service Card?
Disney Parks’ goal is to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests should visit Guest Relations to discuss their assistance needs.

Does the DAS Cardholder have to be present to obtain a return time at an attraction?
No. Another member of the DAS Cardholder’s travel party may obtain a return time but the DAS Cardholder must board the attraction with his or her party.

Where do DAS Cardholders go to receive return times?
At Disneyland Resort, guests will go to Guest Relations kiosks located throughout the parks to receive a return time. At Walt Disney World Resort, guests will go to the attraction to receive a return time.

Does a DAS Cardholder have to ride the attraction at the exact return time listed?
No. Return times are valid until redeemed by the DAS Cardholder.

How long is a DAS Card valid?
A DAS card is valid for up to 14 days depending on a guest’s ticket entitlement.

Does a Guest whose disability is based on the necessity to use a wheelchair or scooter need a DAS Card?
No, a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.


  1. Betty

    Great job Disney!!! You handled this well. So tired of people abusing the system.

    1. David

      While I respect the opinions of those who agree with the decision by Disney, I have to say that it is obvious that the people making this decision and those who agree have no idea what life for the disabled is like. You all have no idea how much the family and the affected want to be normal and to be able to take the line like everyone.
      Now, the opportunity to have some relief and enjoyment away from their sufferings is taken away, just like the many things that these people don’t have and the normal take for granted.
      Don’t take side unless you have personal exposure or experience about the lives of the unfortunate. That’s all I would ask.

      1. EricJ

        If you’re going to post this nine more times in the hopes of righteously commandeering the thread, then congratulations:
        I AM disabled, without need for a chair (-or- a fat blob’s Diabetes-mobile scooter), I DO know what it’s like to stand in line when standing, never mind stairs, can be a bit of a problem, and I CAN take sides. So eat my aluminum crutches.

        And what side am I on? I don’t know yet, since I haven’t been back to the park since I was sidelined. (Did have a lot of trouble walking unaided through DCA, and that was only the first warning signs.)
        But I do know what the “Abusing and exploiting” was–Apparently, there was an entitlement-happy cottage industry on the fan boards for handicapped people to match up with greedy guests as a walking excuse for the Disability line. I don’t play that game, and if I ever did, you’d better -darn well- spring for a Tower room at the Contemporary, cause I, like Lola, don’t come cheap. 🙂
        This isn’t the first fan abuse to be recognized and responsibly fixed by Disney (anybody from the old Usenet RADP days remember “Howie’s Angels”?), but I’ve been stayed in disability-access rooms before at Wilderness Lodge, and it turned out to be one of the better rooms I’ve stayed at at any Disney hotel. If they do as well with access at their parks, I’m giving them the benefit of the doubt.

        1. kansas

          The choices you make are ones to be proud of. I will make sure Mickey hears from you and your sacrifice and rewards you appropriately! I think someone has a BIG LOLLI POP coming there way!

        2. Amy

          The ” fat blob’s Diabetes-mobile scooter” comment was really unnecessary and cruel. There are a lot of us who need to use a scooter for a variety of medical reasons and people with your attitude just make it more difficult. Do you like it when people call you names and make fun of your crutches? Personally, I would love to be able to walk the parks without falling or intense pain, but since I can’t, I use a scooter. Thanks for noting that my disability isn’t as special as yours.

          1. deedee

            You go Amy!!! While I agree that far too many larger people take advantage of the system. They are paying for it, in more than one way. I am a so called Fat Blob, as the so eloquent EricJ stated it. I walk the parks as often as I can, I am from Orlando so get there about 2 times a week. However, there are times when my knees cant take it because of arthritis, not my weight. And guess what EricJ, anyone can get arthritis. Thou Shalt Not Judge, Lest Ye Be Judged!!!

          2. Timothy

            Amy is right,
            The “fat blob diabetes scooter comment” although kinda funny…was WRONG.
            The whole problem is the fact that a few are lasts ruining things for the rat of us. My disability can’t be seen..I have chronic pain from a spinal injury. Lines are like ten levels of he’ll for me. My wife loves Disney and when we had two kids it was destiny. When I found out about the gac pass my anxiety lessened greatly. I still have to endure the pain befor during and after the attractions. I noticed many times one disabled person with six or seven members in their party abusing the gac pass. I think there should or could be a bytes way to fix it. One way is to limit the amount of members accompanying the disabled person. Also I used my handicapped parking disabled persons ID to prove my disability. And the guy with the aluminum crutches better watch out for karma and lightning bolts

          3. T1D

            Thank you! I am a diabetic. I was not fat or lazy when I got diabetes, I was 9. Now to help me live a more normal life I have a diabetic alert dog. He can tell when my sugar is going to low our high. And because I use a dog to be more normal I’m considered disabled. I actually went to Disneyland after their policy change. I just wanted to stand in line line everyone else. They pulled me out of line and told new I had to get a return card. They consider a service dog a wheel chair. Yes, dinner rides we have to get on a different way because it’s hard for a dog to get on a moving ride. But it was humiliating to be pulled out of line and told I was disabled. I refuse to go back to the park until they figure out their new system

        3. upset

          Wow! “Fat blob diabetes-mobile scooter”!!!! So uncalled for! My father has diabetes and has never needed a scooter and now he has pancreatic cancer and could die in a year and is working his hardest to have the strength to walk around the block. If he were to go to disney and opt for a scooter that is his choice because of his disease and his needs.

          You are a horrible person to decide that anyone riding a scooter must be some fat blob. There are a lot of reasons why anyone would need assistance with mobility and I am sure you appreciate your crutches, or maybe you are just that lazy that you need them.

          Have a good life being ignorant.

        4. MS Jacqui

          According to your definition I am fat person w/diabetes. I WISH diabetes was my ailment or being fat!!! Medicine has already figured out a pretty easy cure for those ailments. No amount of lost weight will cure my disease of Multiple Sclerosis or yours: Open Mouth Insert Idiotic Thought. NEVER ASSUME YOU KNOW A PERSONS NEED!!
          When I travel to the Happiest Place on Earth, I use a rented scooter so as to not cause my family to all have heat stroke pushing me in the 100 degree plus heat (humidity not factored in here. They do downgrade weather heat reports I’m Otown for fear of tourists never leaving hotel rooms. It’s often 100 in the shade. That’s how they measure it, in the shade so add at least 10 if you’re out in the sun at noon.

          1. VCM

            Seriously, uncalled for comment on us diabetics! I am 38 years old, diabetic and I do CrossFit and run marathons! Ignorance is bliss… People want to be treated like everyone else…everyone else has to wait in line. Talk about abusing the system, I’ve seen diabetics go up to city hall and ask for a DAS card. If you fear you’re blood sugar is going to drop because you are waiting in line then you best be prepared and carry something to eat with you while you wait. I understand people have different needs but seriously, Disney is not unwilling to work with each individual guest. Might take some more planning for some that have been spoiled but that’s what it’s like for everyone else.

        5. Carp;

          I resent you referring to Diabetics as “fat blobs”…. There are other reasons for weight and they are medical. Also, it is now proven that overweight people are the minority in Diabetes. If you have a disability as you say then why aren’t you tolerant of others with disabilities? You should be ashamed.

      2. Susan

        Very well said.

      3. Joe

        “You all have no idea how much the family and the affected want to be normal and to be able to take the line like everyone.”

        Well now you get a fast pass like everyone else, and can return to the ride at the designated time like everyone else. Then, if you don’t make it on all the rides you want, you buy another ticket the next day like everyone else. If anything this brings handicapped customers closer to the real experience of Disney, either waiting in long lines for a 2 minute attraction or picking up a fast pass and skipping the line.

      4. lola lee

        Having visited the park as a disabled guest since the change, I have used the DAC and must first point out how it totally discriminates against the disabled guests and violates our right to privacy under the HIPPA Law!!

        1. frank

          stay home then

        2. hsmith

          HIPAA has to do with healthcare and how a healthcare provider can use your information. So unless Disney is providing healthcare to you, HIPAA doesn’t apply at all.

          1. Brittany

            LOL you are SO right! .. Maybe you would Like to FIRST know what you’re talking about commenting that they are abusing your HIPPA rights SMH…

    2. cammie

      Well its a shame that certain people abuse the system. But I am a person with disabilities and I am returning to disney this nov. However my last trip to disney I had medical documents to back up my disabilities and they did not view because of privacy act. However speaking with guest relations yoday they are will to speak to you and work with u as a case on case basis they said. So I am hoping this is true and I will be pleading my needs with medical records to be determined as a individual with my accommodations. But disney needs to look in another way for the disabled to not have to plead their misfortunes but nip the abusers in the butt. Its just sad but I have faith disney will accommodate those really in need better tgennthis new general protocol on how ppl with disabilities will be handled

      1. Esther

        I guess it’s a good thing that Disney is willing to consider on a case by case basis… but, we aren’t going to spend thousands of dollars and cross our fingers that our son is going to be able to go with this new system. In the past we have asked for and been given a quiet place to wait for our turn to ride or meet a character… we have not line jumped. But a fast pass is useless. He can’t go to a ride and then just walk away to come back later. (Multiple diagnosis– medical, developmental and mental health).

        So glad I didn’t hit the ‘buy’ button a few weeks ago when we started planning our now canceled trip.

        1. Kelly

          Esther I sooo agree with u we have a child with autism and getting a time to come back then go to another ride to get another time is in my opinion ridiculous.i don’t think they really thought this out to the best interest of everyone.i to had a trip booked for this December because of this I am canceling my trip.this is not going to work for us.sorry Mickey we won’t be returning.

          1. MS Jacqui

            My suggestion for the cases of your children (with their disabilities as listed) would be to still go but go during the Value Seasons. That is when the parks are the slowest (always when public school is not on a break! Most parents won’t take kids out & it’s way less expensive with barely a crowd much less crowds. The park hours are short due to the lack of Guests in the parks so it works to your advantage for accomplishing rides completed. Try early December for an especially magical trip! The parks are decorated for Christmas between the days after Thanksgiving & the 1st MVMCP.

          2. Jon Boy

            Sorry to make a negative comment on MS Jacqui’s reply, but there are no days with “Barely a crowd much less crowds” at the Disneyland Resort in California. It seems since Disney jacked up the Premium Pass prices to subsidize the no interest payment schedules on the less expensive passes purchased by the masses, (who probably should be saving some of their money for their kid’s college education), there are no slower days anymore. Disneyland actually started enforcing the Fast Pass return times for the first time this year. I personally got nicked by a ride attendant for a 8 minute expirired pass just this week (due to extended wait time at an overcrowded resteraunt that we had preferred seating for – Thanks Disney Dining!). It’s little wonder that people were abusing the GAC system, figuring Disney’s virtually oversells the park every day. In the process of attempting to create more pass holders, and hence driving increased food and plush toy sales, Disney has now created an ever more crowded experience where no one can ever experience a short ride line. I feel sorry for the many disabled guests that will now have to spend an entire day waiting for a half dozen 3 minute rides. As a Pass holder since 1988 I can verify that the very situation that Disney claims was problematic was cultivated by their own practices, and as a result they now are punishing the very guests that probably needed a day at the park the most. My family and I are in agreement that when our passes expire early next year we will not be renewing. Disney has been providing diminished guest experiences now for many years and this is the last straw.

        2. shari

          I agree with you about spending the money and not knowing if your child will get the help they need to enjoy the trip. Same with my son. He is 32 and mentally a 3 year old. You can’t go up to a ride and then leave and say we have to come back. He doesn’t understand that and forget the rest of the day after a couple of meltdowns from that. They need to figure out something better. The lady I spoke to said you can send your husband to get the ticket or have him watch him while you do. I told her he was dead and it was just my son and myself sometimes my other 2 kids will be with me. she replied well maybe you could just leave him across the walkway. ARE you serious I replied. I have been going there for many years with my family and won’t be going any longer I don’t believe. Good luck if you do.

      2. Joe

        Let me see if I get this right. Because you are disabled you feel you should have immediate access to attractions whenever you want as much as you want? While people with out disabilities are forced to wait in lines for hours on end? What part of this new system exactly is bad. If you are unable to wait in line for whatever reason all you have to do is get a time to come back. Go enjoy some food or a show or a play area if it is a child who is unable to wait in line till it is your turn to return to the attraction? Attractions have a limited number of people it can put through a day by enabling anyone to the front of the line as many times as they want with no restrictions takes away opportunities from other people who are in the park. Now that is unfair to them. At some attractions at Disney 50%+ of an attractions hourly capacity was taken by people with GAC cards, resulting in 2 hours of waiting for people in the stand by line while only moving a few feet. (Note that 50%+ does not include the normal fast people people in the fast pass line) (Also note, Children and families from Give Kids the World and Make A wish still receive the instant front of line access they deserve.)

        1. Brad

          Not every disability is the same. I have a condition that often causes me to spend hours at a time in a restroom or laying down in pain. When I go to a park for an entire day there may only be an hour total that I am in condition to enjoy the park experience. I used to be able to enjoy the experience with the help of a GAC card. I will not be able to enjoy the experience with the new system.

          Believe me when I say I wish I didn’t NEED immediate access to the rides. I wish I could wait in line with you. I really do.

        2. Tiffany

          I’m sorry but but you must have a perfect life and perfect wife and perfect kids. Heaven forbid something disabling should happen to one of them or you!

        3. Lou

          Everyone is un such an uproar about this, Like Disney is taking something away from children with disabilities. If you would do some reading into things, you would see that this is a GREAT change. Those with disabilities should be given a situation to feel like they have things fairly and equal, why should you have “special” treatment over everyone else? The way the pass works does not require you to wait in line, they will give you a return time of ten minutes less than the stand by line. So if it’s twenty, they will give you a time to come back of ten minutes. You are welcome to do as you please in that time. If your child has sensory problems, find a quiet place to be. It’s just going to take some planning and parenting skills just like the rest of us. Instead of having the park as your child’s own personal playground. THANKYOU DISNEY FOR FINALLY MAKNG THIS FAIR FOR EVRYONE!!!

          1. Kelly

            You seem to be forgetting those who cannot spend a full day in the park. My son has Autism on a good day if we are lucky we can be in the park for 3-4 hours before he starts being unable to cope and we have to head home. With the old guest assistance pass he would be able to ride 4-5 rides in that time period. This worked for us and made it fair, he could experience Disneyland like other children. With the new system having to wait the time period the line would take and also not forgetting we spend an hour at guest relations just to get the card when we first get there, we would be lucky to get 1-2 rides in the 3-4 hours we can be in the park. I don’t see how that could work or how that is “fair”.

        4. Kitty

          Agreed! I have 2 children with disabilities and I have no problem with a return time for a ride. I am totally willing to do so just as soon as I can afford to take my children to Disneyland. We don’t have tens of thousands of dollars to spend.

          1. Kelly

            You seem to be forgetting those who cannot spend a full day in the park. My son has Autism on a good day if we are lucky we can be in the park for 3-4 hours before he starts being unable to cope and we have to head home. With the old guest assistance pass he would be able to ride 4-5 rides in that time period. This worked for us and made it fair, he could experience Disneyland like other children. With the new system having to wait the time period the line would take and also not forgetting we spend an hour at guest relations just to get the card when we first get there, we would be lucky to get 1-2 rides in the 3-4 hours we can be in the park. I don’t see how that could work or how that is “fair”.

    3. Child Advocate

      They need to punish those that abuse the system, not the children that have ONLY been able to visit the parks with their families (and spend tons of money) because of the gac. We have spent tens of thousands of dollars in the past few years alone. Not one more dime until there is adequate resolution.

    4. Mel

      I think this is a great idea, But very unfortunate as well. My sister has CF, and when we went to Disney about two years ago, we had to go through this whole coming back at a scheduled ride time in order to take the alternate entrance. We had no problem with this, we just went on another ride and came back to our given time. And YES, CF does cause children to become tired fairly quickly; along with a number to difficulties. We had no complaints with this, although some of the guest were very rude and no manners!
      I just hope they did NOT change this rule with make-a-wish as well! That would take away from the children’s experience and of course, the main reason why they are there, their WISH! If people are having to complain about not wanting to return on a scheduled time, then let someone else have that opportunity and wait in line like the rest of the guest. The only reason this has changed is because family’s who had this pass would take their entire family (aunts, uncles, cousins grandparents etc) 10+ people, who went as a group. Causing the wait time for all others to be delayed. If they had just not abussed the system, they wouldn’t have changed it. Remember the pass was intended for the child and their family (mom, dad, brothers and sisters) not a huge group!

      1. James H

        The old system is the same as the new, you can only take 3 other folks with the disabled person on a ride

      2. shari

        They only allowed 6 people on the pass including the disabled person. My son got it every time we came and we had a party of 5. They don’t expect a family to be broke up but I do agree there shouldn’t be more than that unless it is siblings. We didn’t have to wait super long time but we didn’t get on right away either like everyone thinks we did. We would get taken to a cool area where we could keep our son out of the heat, lots of people and they would help us load onto rides if needed. There wasn’t all the traffic and it was easier for my son to transfer. I think they should go back to the other way and if you want it you have to have doctor letter to back what you need. I understand how people get upset about people getting in front of them but they have to understand special needs children usually end up leaving after half a day. That isn’t fair either when they had been able to ride just a couple of more rides. They can’t just sit there and play and swing on the rails while waiting.

    5. Kimberly Walton

      I was refused a DAS card. Even though disappointed in the new system I went to comply with it taking old cards with me and waiting while they looked up my history. They told me I could request a wheelchair at each entrance if I could find someone to request it from (something I would consider humiliating to have to do) Last year they gave me a $200 gift card for repeated embarrassment over my handicap and swore it would NEVER happen again. This year I cant even get them to let me comply with the new program. And yes I can walk on certain days but the pain is incredible so I asked for assistance and was completely refused and told it was only for children with autism.

    6. Deb patrick

      I am taking my 73 yr old mother next week. She’ll be in a chair getting over pleurisy
      And needs o2 for smoking all those years it was cool. Emphysema now and quit
      Decades ago. So after reading this I guess I will be looking for kiosks or guest
      Relations or something or other to figure how this works. Sad part is it really
      Slows you down in a chair getting in and out and crowd maneuver etc so
      That is why I think they should let chair people go in like they used to. On the other
      Hand I’ve seen the abuse from a couple local teens they got a regular wheel chair
      And made no attempt to cover up their plan as they discussed who pushed whom
      First so they’d get first in line. I see the need for abuse control. But it’s obviously my
      Mom is not a teen trying to pull a fast one.

    7. kim

      We have been going to the WDW for over twelve years, some years two or three visits a year, why? Because it is “The Happiest Place on Earth”. I have a son who suffers from Epilepsy. The first few years we knew nothing about this pass until he suffered a severe seizure while waiting in a long line in the heat, and we rushed to the hospital. For us knowing we can get through the parks in just a few hours by using this pass makes it all worth while, we would not be able to stay any longer then three or four hours.We have other children so when we go on the rides we want to stay as a family as many families do and should. Because my son looks fine we often get dirty looks from many people and I do understand they get frustrated watching others pass them in lines. But for all of us families who watch our children suffer in so many ways having a little bit of happiness for one day, pretending the reality of our day to day lives of dealing with such terrible afflictions is gone and we can smile and enjoy the normal lives of most others. For one day think about what others live with. If you or your families are healthy and happy, be grateful your life is good and you have no pain.To watch my son fall to the ground seizing, having people stare at him, feeling helpless as we carry him away to the first aide or hospital is one of the hardest things in the world. Just remember that next time you are so easy to judge others.Next time you go to the parks try to do 3 good deeds for someone in need, you’ll see how good it feels:} peace

  2. Danielle ofner

    Sadly because abused the system and people with disabilities are effected. It’s a shame. Penalize those who were hiring people with disabilities to give them tours or people who were pretending to have a disability not the people who actually do need assistance. It’s a shame. It disgusts me. As a parent of a child with a rare disorder that effects him physically and emotionally it will be difficult for him to enjoy the parks to its fullest. He cannot eat food or go in a restaurant he is on a formula. He is 7 and cannot enjoy the same luxuries as everyone else I wish he could. Disney has always been a magical place where they either had the special milk (rice milk) that he could drink or the chef would come out and try to make him something with his limited diet. Since all food were taken away from him due to his condition he tires easily, experiences leg pains, stomach aches and vomiting. He enjoyed his experience at Disney this past visit. While others ate, we enjoyed rides together. It’s not always about what’s fair but what’s appropriate. I would love to stand an hour in line with him and enjoy ice cream or go and get a treat for him to enjoy while we are waiting. If I could take all of his worry and hospital visits away I would in a heart beat. For once, with his difficult times the past two years, he didn’t feel different, but special, he didn’t have to worry about people staring at him because he was sick and throwing up. People have made comments on posts that stated “well maybe you shouldn’t bring them”. Again it may not look fair to see people with kids or family members with disabilities going in a different que when they board an attraction but it’s also not fair what they have to go through in life. Disney was always about a magical experience and everyone’s experience is magical in a different way. Wish this could have changed differently

    1. Emily

      @Danielle Offner: The Guest Assistance Card was intended to provide those with disabilities with the ACCOMMODATIONS they’re entitled to so they can enjoy the theme park, eg alternate entrance, a/c room to wait in, — that they’re entitled to under the ADA. It was never ever intended to allow folks to skip to the front of the line — though it often did, as a PERK.

      You don’t want accommodations for your son — you want PREFERENTIAL treatment for your precious little snowflake.

      1. Danielle ofner

        You have no idea what life is like for anyone with disabilities. We have gone to the park many times and his condition has worsened. We have used it 1 time in all of the times being there. He uses a stroller for his wheelchair. Don’t you dare make a snide remark it assume what I want for my son. Please don’t refer to him as my snowflake. We spend 3000$ a month on special formula for him. He is sick everyday and has biopsies and scopes every 3 months. His life has been overturned. I have never in his life asked for anything preferential. Don’t talk law with me and what ADA act says.

      2. Danielle ofner

        You are clueless in your comments. I have 2 children. My other son was not allowed to use the pass. I made it clear it was for my other son. I didn’t abuse it nor did I ask for preferential treatment. I try and teach my children valuable lessons and compassion for others. Obviously you missed out on the compassion part.

        1. Kansas

          Danielle, The only clueless one here seems to be you!
          Emily explained the uniqueness of her unfortunate situation and you. Those without a handicapped child should understand and have compassion for what some of these poor children live with daily. If Disney is a place where they are entitled to a day or two and it helps them feel “normal”, then so be it. It’s people like you that just don’t get it! It is real simple to explain to people ignorantly commenting about things they are not involved in. Until you walk my walk, don’t talk my talk!

          1. Danielle ofner

            Read above!!!! My child has a disability. Emily is the one who made the comment towards me. My child is the one explained above. Not Emily!!

          2. Danielle ofner

            You still have not apologized for yelling at me when I was defending my child with a disability. Not sure why you attacked me. Please read before you post.

        2. kansas

          Danielle, you are right! I misread your post and wrote your name when I should have been listing Emily. I apologize for offending you!

          1. Danielle ofner

            Thank you. I thought so. Lol

      3. Pauline C

        If a sick child cant get a little bit of special treatment whilst at Disney, then it is a sad world indeed! Where is your compassion for fellow mankind and those less fortunate than you!

        1. kansas

          Thank-you Pauline!!! Well Said!

        2. Joe

          Kids with Make a Wish and Give Kids the World and other types of organizations for terminally ill children still get instant front of line access.

          1. Anita

            Joe, those are once in a lifetime opportunities and we were blessed to have Make-A-Wish grant my daughter time with the mouse. That said, should she only be allowed one time to participate at the parks? No, it only showed how much she could enjoy life and encouraged me to do what I can to build those memories while I have her here. I saw the abuses and agree something needed to change, I just hope the true price is not paid by our kids that really could use the assistance.

      4. Kelly

        Eww Emily what kinda person are u.how rude ur comments were actually quite disgusting.wow and people like u go to a happy magical place like this glad I’m not going this year now

    2. Ann

      You said: “Sadly because abused the system and people with disabilities are effected. It’s a shame. Penalize those who were hiring people with disabilities to give them tours or people who were pretending to have a disability not the people who actually do need assistance.”

      This isn’t quite the full story. It was not ONLY the non-disabled who exploited and abused the system, but some who were disabled themselves and decided to cash in on that to be “fake family members” so others could get to the front of the line faster. This was unfair to all the non-disabled patrons who had to wait longer while they rode the rides with no wait. It was unfair to all the people who were really disabled, were not trying to cash in on it, and were using the service for its intended purpose.

      The whole thing makes me sad. But the disabled community suffers the same as the non-disabled community when people decide to exploit and take advantage. In this case people on BOTH SIDES or the aisle (disabled and non-disabled alike) chose to be greedy and exploit the kindness offered by Disney. This is the result of their greed–that now some families Disney was trying to genuinely help and provide an equalizing experience will not get the same privileges because a few rich families wanted to buy their way around lines, because a few disabled people wanted to cash in and cheat the system, and because some who really could’ve waited lied and said they had a disability that was “so bad” they needed the pass when they really didn’t. Another article said that 25% of patrons on one ride were claiming to be disabled or associated with a disabled person in order to go to the cutting line faster. Unbelievable. It’s sad, but Disney did the right thing.

      1. Danielle ofner

        I agree. I think we should have to get a doctors note and get it notarized, send it in and see if we qualify for a pass. The system obviously was being abused and it’s wrong.

        1. Alice Packer

          I had the exact same thought Danielle. Similar to your sons condition my younger brother (also age 7) suffers from rare medical problems that deprive him of the ability to stand in long lines and complete other seemingly simple things like eating. What most people don’t understand is over-stimulus and I don’t blame them. But some people like my brother and probably like your son can’t be packed into a group of people due to the noise coming from all directions and at such close vicinity. In under a few minutes it can cause them to break down and began to panic and other such things. While I understand that the cards we’re never intended to allow you to jump straight to the front of the line, i do believe that with the proper papers the cards should still be obtainable. My family has been able to enjoy the magic of Disney-world for the past few years due to their previous system, and I hope that the new system will be able to provide the necessary accommodations for children in mine and Danielle’s situations.

        2. Rebecca

          I am TOTALLY against having to have a doctor’s note. I should not have to PROVE my disability to anyone. Then they’ll start deciding who is disabled enough. A very very slippery slope.

          1. Alice Packer

            I understand where your coming from Rebecca, i meant you should be able to get a DAS card without needing anything. But if the disabled person is so far impaired that they do need something else you should be able to get it if you bring the papers. I did not mean to imply that you would have to prove your disability.

          2. deedee

            Do you guys read anything. Disney cant ask for a doctors note…its AGAINST THE LAW!!! All your going to have to do is tell GR what the issues are and they will issue the pass. Seriously! Your getting automatic fast passes for every ride so stop complaining. Plus they said, if there are more extenuating circumstances you can let them know and they will work with you.

          3. frank

            then stay home

          4. Daniella

            I dont mind showing proof if its going make a big diference in my trip and also the trip of anybody next to me on a 45 + min lane with a authistic child

        3. Esther

          Danielle, we took the doctor’s note each time we went. It was great. No problems. We, like you, didn’t abuse the system… one parent with our disabled son waited in a quiet area for our turn to ride, and the other parent waited in line with the non-disabled son. Not ideal… would have been nice to spend vacations together but, this was fair to other’s waiting in line.

          I don’t see how we can go back with this new system… and, while I’m sure that Disney didn’t intend to punish your son or mine, they’ve made it impossible for us to go.

          1. Esther

            Deedee, you’re right that Disney can’t “ask” for a doctor’s note but, we can voluntarily offer one. No HIPPA or ADA violations when we do it of our own free will.

            I think it’s unreasonable for people to expect that we, who have children with disabilities, or adults with disabilities of their own, would plop down thousands of dollars to get there, buy tickets, hotels, meals and just hope that the person at Guest Relations is having a good day. On what will they base their determination of our son’s needs? Their mood? The outward appearance of the Individuals? I’m willing to bet my house that they aren’t medical, developmental or mental health experts… and they don’t appear to have a policy about how to consider individual cases.

          2. Esther,

            Don’t rely on whether or not a CM is having a good day. If you feel the CM is not being fair, talk to the manager. And if you feel they’re not being fair, work your way up the line. The nature of a case-by-case basis is that they can’t make a universal policy for it. Stand up for what you need.

          3. Elle

            Esther and Danielle – please don’t forget this line in the article: “”Disney also notes that guests requiring special assistance outside of this program “can talk with Guest Relations to discuss their individual situation” and that they will “provide assistance that is responsive to their unique circumstances.”” I feel absolutely CERTAIN that Disney would provide accommodations for your children after speaking to you. This is only a precaution to prevent people from getting these passes and skipping lines because their feet hurt – which people used to do! Fortunately, the only special accommodations my group has ever required at Disney were for a child with many food allergies – but Disney was SO amazing about it. Please, please take your boys back to Disney. Call in advance, speak to guest services. I have so much faith that they will provide the accommodations that your boys require.

        4. MS Jacqui

          That’s a great idea & all however it’s a federal crime to require that information!! I’ve offered a doctor’s note to have it pased back to me unseen due to these laws (HIPPA & ADA). I do believe this is why they have the Guest Service available. Pretty simple fix I see as they can issue Fast Pass return times for immediate use & have them be able to be used the entire open time based on their length of stay. A slight inconvenience? Yes but it’s not in requirement of the disabled person being present (it never has been!).

          1. Kansas

            Elle, Esther, and Danielle,
            I am currently if Florida at Disneyworld. We got here Saturday night. This new policy is nothing more than a Fast-Pass. The individual accommodations Disney is talking about is done by on a case by case basis. However, they only decide whether you will or will not meet their qualifications to be provided a disability pass. If you do not meet their expectations, then too bad for you in their eyes. If you do meet their expectations and are granted a disability pass it is nothing more than a glorified Fast-Pass. There are no meeting individual needs! It is a one size fits all type of policy. If you plan on coming bring any documentation and be prepared to answer detailed questions regarding the handicap. There is still lots of fraud. I personally have seen and heard others talk and laugh about “beating” the system. This new policy was implemented to diminish the fraud! However, let me assure you the fraud is just as rampant as it was before. I have seen people with an obvious disability declined too.
            This is a sad situation that Disney allowed to develop. I have heard 10-15 others with disabilities claiming they will not be back!

  3. HKSJ

    I posted this on npr.org 6 months ago after press reports of Disney awarding $8000 to a disabled man who felt he’d been mistreated by Disney when he felt his needs were inappropriately addressed when he was stuck on Its a Small World during a time of mechanical problems. Update: we had a great time at Magic Kingdom and EPCOT in June 2013. Thankfully, we were able to ride Its a Small World with the kids (now 12 and 14 yo), continuing a longstanding family tradition.
    My husband is a quadriplegic and Disney has been the most reliably accessible place for us to vacation since our honeymoon almost 20 years ago. We go every year. Still, we don’t expect a “perfect” vacation there or anywhere. There are diminishingly few rides that accommodate people who can’t transfer out of their wheelchairs, like my husband. We have encountered mechanical problems on rides, some that seemed routine, some that seemed unique to my husband’s tall frame (5’4″ sitting down), that likely couldn’t have been anticipated by ride designer–or us until we rode it. We’ve been stranded in Its a Small World, but accept that he’s safe, and just wait till the ride starts up again. We find that Disney’s gracious adaptation for most disabilities seems increasingly abused at times. Several rides he used to be able to ride at EPCOT are no longer allowed because someone overestimated their ability to maneuver scooter and fell–so now all riders who can’t transfer are prohibited. While I am sympathetic to the man who felt trapped there, now I fear that the next time we go to Disney, Small World, one of our favorite rides will be off limits. My husband has a severe disability, and we applaud increasing accessibility to all types of people, but I think that persons with disabilities need to have reasonable expectations for facilities to accommodate them in emergency. We quietly accept that if he were in an airplane, bus, or train crash, he would be the last one off the plane, if he ever got off. Getting stuck in Its a Small World–a chance we take when we ride with our kids. Thank you Disney, and we hope to ride this summer.

    66 △ 3 ▽

  4. Frostysnowman

    I honestly never had a problem with any disabled person having access to the front of a line. It’s one of the many things I admired about Disney. And I could get a Fast Pass and my body is strong enough to stand on a line when necessary, which I am thankful for. (What did bother me was a disabled person and perhaps 10-15 other people going to the front of the line with him/her. That didn’t seem fair.) It’s really a shame that the disabled pass procedure had to be overhauled so drastically due to abuse by able-bodied people.

    1. Ann

      Not just able-bodied people, though. There was definitely abuse of the system there, but also by the actual disabled people who were using their disabled status to become a “tour guide” and pretend to be a family member for non-disabled families so they could get to the front of every line. There was shameful cheating done on all sides and the sad thing is now the people who behaved honestly and really needed the extra help will have to live with the consequences of a few who were greedy and wanted to make a quick buck, and a few who wanted to cheat and cut the lines.

      1. EricJ

        As I said, I’ve seen in the past the mentality of fans who think they’ve “beaten the system” for FastPasses, or reservations, etc., once it goes viral on the fan boards. The “bragging” about fake handicaps is nothing new.

        I remember when one group of fans was literally -scalping- reservations for Cindy’s breakfast, by block-reserving them, and then handing them out under assumed names to anyone who’d join their disturbingly cult-like group of forum-site fans. Over on the free democratic Rec.arts.disney.parks, we heard the horror stories and frequently reported them to Disney–From then on, we were often attacked by the group, as they were spreading the word behind our back that we were “persecuting” them online. When we got into an exchange with one of them that what they were doing was wrong, all of a sudden, the pixie-dust fandom turned to “Why’re you so in a rush to defend them? What, do you work for the company? The Rat -owes- us, for the greedy way they’ve been jacking up the ticket prices, etc.!” (And we all got to righteously turn our back on them like the end of “12 Angry Men”. 😉 ) The ugly side of entitlement-fan “loyalty”, when the free-lunch is taken away, and they’re forced to stand in the same line with the reset of the guests.

        Disney later made the sensible change of requiring credit-card reservations with character meals, and the group temporarily tried to show bravado (“No problem, it’s easy to get plenty of credit cards under assumed names!”), but they have not been heard from since.
        It’s sad that management -has- to make changes, but it’s no obstacle to the rest of us who don’t bear any grudges against the park, and enjoy it as they find it.

      2. shari

        Thank you Ann. It is nice to hear someone say this. There are a lot of people that are being really nasty about it. I have a son that has been using this pass for about 5 years the first 5 he didn’t need it but his issues got worse so he needed a wheelchair. Yes these people ruined it for the innocent children. I think WD should have said children passes only or you have to show your ids to prove everyone is family. There were a lot of ways they could have done it but didn’t. There will be a lot of parents not going to WD from now on. I am ready to boycott them actually and that is sad because to be honest I am a Mickyhead. I have loved Disney for ever it seems. Some people are being nasty about saying you shouldn’t take your kid if they can’t wait in line like everyone else. I don’t understand how people can be so hateful.

  5. Dan

    I don’t know why they can’t just be stricter on granting the passes, like getting a disabled parking permit that requires a doctor signing off. Doctors can write notes without specifically mentioning a disease. They should have offered guests a way to do this before their vacation, or at least get paperwork filled out to bring to the park.
    I’m upset, we are getting to the park the 8th, so we will have one ‘old’ day and three ‘new’ days. I can’t be out in the heat long, getting a reservation to wait for a while is not going to help me at all, I’m really leery how this is going to work out for us.

    1. Kansas

      Dan, your idea about requiring more proof is a legitimate one. However, thanks to the American with Disabilities Act, Disney cannot legally ask for written proof of any disability! However, they could make the Guest assistance pass optional! Applications must be submitted and the applicant, or family member, could submit the application at Guest Relations. If the disabled person(family) could attach a written documentation regarding the disability, this would help in Disney’s decision of whether sufficient proof has been provided. They could also charge a fee to submit this application!
      This will not prevent all fraud, but it would go a long way in discouraging those who abused the current system. These local handicapped individuals who were hiring themselves out, could apply for one pass a year and it could have a list of up to five family members or friends. After this, they cannot apply again for a year. This would prevent them from applying weekly for anyone who can afford to hire them. There are simple solutions to this problem.
      Disney has missed the boat on this one. The ones being discriminated against are the one is greatest need. That was one of the biggest draws for my family to visit Disney multiple times a year.
      Those plans will now be changing!

      1. sue

        I agree with your comment. When our daughter was first diagnosed with Autism, we took her Dr Diagnosis papers with them and attempted to hand them to a cast member. They told us they were not able to look at them and wrote out a GAC pass. I would gladly make a special trip each year to My Dr and get that documentation and present that to the cast member issuing the pass. I agree it would help a lot and cut down on the number of abusers. Also I would have no problem with Disney contacting my Dr to make sure I did not give them a fake letter, I would be glad to have a rule where within a 6 week window of coming to Disney you must send this information in. That way it can be approved and make trips for the real disabled more accommodating. We are awaiting to hear from others what this pass does and it will decide for us whether we return to Disney. I just wish folks who had no disabilities would just understand what they have taken for granted which by the way is never promised not to mention not even a reality not being promised to a family that has a child or adult who is disabled.

      2. shari

        You are right about everything you said. My son got the pass due to health issues and we won’t be going back any more. That is sad because he loves it down there. He doesn’t have the patience or mentally capacity to understand the different way now. Go to a ticket booth right by the ride, get a ticket and come back later. Forget that he would have a meltdown so bad we would have to leave. They should have a form you can get filled out by your doctor and if you want the pass then you do it otherwise forget it. I have no problem getting a letter from my sons doctor. I talked to a customer service rep that called me about this when they first said they were changing things. She told me that they were working with the Autism group but these changes don’t help them at all. I asked if there was going to maybe be a way that you could get the old pass if you had doctor letter on issues and she said no that they weren’t able to ask that kind of info on people. I feel that if you want it then prove you need it.

    2. zachary hayes

      …and this is just ANOTHER reason why they are changing the card. Standing in the heat is NOT a disability!!!

      1. Jennifer Huggins

        Zachary…for my son who has Cystic Fibrosis and dehydrates EXTREMELY easily causing muscle cramps and vomiting standing in the heat is a disability. Yes we have gotten looks from people when we used our card because he looks healthy outwardly…but at barely 17 he will be having his 14 surgery this month. Being able to enjoy the parks with a GAC has been a life saver. I too have brought Drs notes that they will not read..yet ask me 20 questions about my son’s “needs”. Ii would rather just hand them a letter that says my son needs special assistance. I had a cast member tell me once that if my son needed to not wait as long in line in the heat to rent a scooter..at $50…and that would get us in through the exit lines. Ridiculous.

        1. zachary hayes

          Jennifer, if you read about the new system, there will be shaded cooling areas. If you know your child dehydrates easily, supply more water, be proactive. And once again, standing in the heat is NOT a disability!!!

          1. Samantha

            No standing in the heat is not in itself a disability, being disabled so that you are unable to stand in it is. There are many disabilities which may not be obvious, but they cannot be cured by proactive parenting. You will find that most of us parents of disabled kids spend our time trying to find treatments and therapies that give them the best quality of life we can, even when sometimes that life is going to be all too short. Combatting ignorance about disability is an all too frequent occurrence, especially from anonymous keyboard warriors.

        2. Steve

          Jennifer, you say your son dehydrates quickly. Just so you know, any place in Disney World that serves fountain soda will give you a large cup of ice and water for free upon request. Just remember it’s not every place that sells SODA, just those that have FOUNTAIN soda.

      2. kansas

        Zachary Hayes, Ignorance might qualify as a handicap. Based upon your response , maybe you should try for one as an uneducated, ignorant buffoon?

      3. NAcole

        Standing in the heat is a disability if it would result in death, which is the case with me. Don’t be so narrow minded Zachary. Just because it isn’t a disability for you doesn’t mean it isn’t for someone else. Your body is working fine.

  6. David

    While I respect the opinions of those who agree with the decision by Disney, I have to say that it is obvious that the people making this decision and those who agree have no idea what life for the disabled is like. You all have no idea how much the family and the affected want to be normal and to be able to take the line like everyone.
    Now, the opportunity to have some relief and enjoyment away from their sufferings is taken away, just like the many things that these people don’t have and the normal take for granted.
    Don’t take side unless you have personal exposure or experience about the lives of the unfortunate. That’s all I would ask.

    1. You stated that you would like to be able to wait in line like everyone else. The new program will give visitors with disabilities a return time for the ride based on the current standby wait time. It seems to me that the new program is taking away a preferential option for disabled persons, replacing it with a Fastpass-like system where you will get to board the ride at the same time as if you had been waiting in line. Would you be willing to explain how boarding the ride at the same time as everyone else puts you at a disadvantage?

      1. kansas

        So what if it is taking away preferential treatment to those with disabilities! I don’t know of any one person who would ask to be born with a disability so they could get a free front of the line pass to a Disney attraction.

        1. Danielle ofner

          My son got it last time. It was not a front of the line pass. We never went last anyone to cut line. We did wait at alternate entrance and we did get into the handicap accessible line.

        2. I was asking David a question based on his statement that he would like to be treated like everyone else. It was confusing to me because the new system sounds much more like treating disabled persons like everyone else than did the previous system.

          1. kansas

            Cory, that may be David’s opinion, but just as in all cases, disabled people are not the same.
            Klaire cannot just wait in line. If David would like to be treated like everyone else then he has no complaint in the new policy. If Klaire could wait inline like everyone else, I would have no problem with that. However, her limitations do not allow that!
            Trust me, we do not “use” the system to take advantage of everything Klaire is offered! All I am saying is that it allowed my five children to do things together and it is being taken away by fraud! If the situation was reversed and a family with a disabled child passed me, which happened many, many times before Klaire’s birth, I would have absolutely no problem with this. I don’t know the story behind the disabled person or the family. Therefore, what did it hurt me to watch them do something together that might have cost me an extra five minutes in line at Disney.

        3. Louise

          Kansas….the new system is NOT asking you to wait in a line but to return to go directly on the ride at a certain time. I have a damaged leg and it can get very painful sranding in a queue, however it was my decision to visit Disney on my vacation even though waiting in line would be painful. I had no issue with that as it was my choice, however it was not fair on me when I had to wait longer due to one disabled passenger and thier party of 6 getting what feels like preferential treatment. Not all people in a queue are fit and healthy and you should remember that when trying to skip queue times. Its called equality and means it makes no difference if your able boddied or disabled we all wait the same time only me in a queue and you in a rest area sat down.

          1. kansas

            Equality? You are preaching equality to me because your leg hurts from standing too much? I have had knee replacement surgery and I have not mentioned the pain I endure. This is not about my pain, it is about the pain of very sick individuals. Sorry your leg hurts, but proud of your go get’em attitude

          2. Pauline C

            And for people like yourself, the new system is very fair and makes Disney totally accessible to you, for which I am truely glad, but I’m sorry having pain from a sore leg doesn’t even scratch the surface of the challenges we face as a family.

          3. kansas

            Louise, you have no idea what you are talking about. If so, you would not be so cold hearted about the walk in the daily life a person with a disability. The actual number of people with disabilities that attend Disney is extremely small once you remove all of the fraudulent claims Disney allowed. I asked someone earlier So ” what if Disney is giving a little preferential treatment to those who are much less fortunate”? Trust me doll, I would love not to have to deal with the things my family deals with daily and wait in line beside you! Trust me if that were to happen, I would never even think to object to person’s and their party passing me in line. I simply have respect for what their life must be like daily. If they get some sort of reprieve from their pain and suffering daily because of Disney’s offer then might thoughts would be “Good for them”! I hope they can enjoy themselves! Instead, you are pissed because you have to wait in line a few seconds longer.
            It is easy to speak your mind, but hard to explain where, in this situation you are hurt so bad!

      2. Kim Reding

        I have three sons with autism and they cannot endure a long day. If you are allowed one ride in 75 minutes with a fast pass, then you may see a few rides and have to leave. Some rides have a regular wait time of only 10 or 20 minutes, but it is impossible for us to wait in those lines since two of the boys have strollers that are used as wheelchairs. So, in a sense, it is a discrimination to put a time restriction on the amount of time between rides for those unable to wait in the regular queue. If I had my greatest wish, I would gladly never have needed any accommodation for my boys and all the other issues we have to deal with on a regular basis. For those who do not understand all the angles to the varying needs that are affected with the change of their system, it most likely because you were fortunate enough to never know them.

        1. Louise

          Kim – I was rasied by a disabled mum and now look after my father who has Alzheimer’s so don’t assume we don’t understand. Why do you believe your children eho have autism deserve to go on more rides in a day than a child who doesn’t have autism. This is making it equal so we ALL get the same chance to go on the rides. Disabled people have fought for equality for years so accept this means equality in EVERY area and not just where it suits.

          1. kansas

            Kim does deserve preferential treatment! She lives in a different world from you! Making it equal so we can ALL get the chance to go on rides! Disabled people have fought for equality for years and they still do not have it. She is also talking about children where you are referring to adults. Disney is about children, not adults! The GAC was abused severely by able-bodied people and the only one it hurt are the truly disabled children and their families.

          2. Bug

            I don’t think you understand. The preferential access is the mechanism that allows people with disabilities to go on an equal number of rides. My son is only mildly autistic but Disney is too much for him – but he loves it. Last year, we went for three days. Each day, he was able to handle going on two rides in the morning then had had enough of the elaborately themed ones. Too much sensory overload. So my husband and I took turns taking him on the people mover for a while, then back to the hotel, then either we would stay at the hotel or go back to the people mover while our other kids went on rides. It was excruciating. So you see, without the preferential access he probably would have been able to ride only one ride besides the people mover. Surely you can’t think that is fair and equal to a non-disabled person’s experience? And the extra 30 seconds at Peter Pan that somebody might have had to wait – is it really that big of a deal? I would trade in an instant the ability to have a normal life for the “penalty” of waiting a few extra minutes on my vacation.
            All disabilities are different and I had believed that disabled people who didn’t need such accomodations wouldn’t take advantage of the system. I am very sorry this has happened and I would definitely agree to bring documentation and only use acess when my son is riding (which is what we did anyway). Perhaps Disney could put up a form on its website and have the patient’s doctor sign it, lettimg them verify that special access is needed? So no medical info is transferred other than a verification that accomodation is necessary. Kind of like when kids need a physical to play sports- they don’t provide much info, just check boxes.

          3. Sharon

            Our “kids” don’t deserve to go on more rides then a child who doesn’t have autism they deserve to go on the same amount of rides as a child who doesn’t have autism. But having been going to Disney for the last 42 years I can assure you that my son goes on fewer rides in a day then I ever did as a child or an adult including the days of the A, B, C tickets and some of the most crowded days the park has ever seen.


            Because we can now only stay 2 to 3 hours. Basically that means 1 to 2 rides and only if he hasn’t had a meltdown while waiting.

            BTW personally I never had an issue waiting in 3 hour lines over the New Years holiday. I had fun meeting people from all over the world standing near me in line. Also a lot of the queue lines have fun things to do and see. I have missed both types of opportunities when we bypassed the queued but I did it for my son because … well… he is my son and developed my love of Disney.

          4. Daniella

            For authistic childrens it’s not only about waiting time, and yes we may ride all in less time, but we can’t ride all with these kids can only do some atraction depending of the tolerance they have, I’m sure none of us ride every single ride on the parks using the pass, so don’t think my kid deserve better, he NEEDS ESPECIAL ACOMODATION ON A LINE not a free pass to all rides

        2. don

          I generally do not respond to the threads but I must Zachary and Louise please listen and try to understand. I have 2 disabled children with multiple issues. When we go to disney (or any day) it takes us 5-7 hours to get up, fed, dressed, calmed down and ready to move. So while you can get tell your kids to dress go to a park and eat get fast passes in the morning and go ALL DAY. we generally do not get there till 1-2 pm we try for lunch which generally takes 2+ hours and guess what ALL the fast passes are GONE. Imagine that! We pray that neither child has a melt down with noise (my son uses noise dampening headphones for this reason he has bolted many times. My daughter tires easily as a spastic quad. The GAC allows us 2-3 rides a day getting from ride to ride is also a challange as many able bodied adults and children jump in front of our chairs cut us off as WE move too slow for them and the stairs from you and your children is priceless like we were from another planet. The GAC card allows us to get out of your way so we are not a burden to you. I go to disney and have for the past 20 years with my disabled children for my disabled children we have tried other places but able bodied people have made it SOOOOOO uncomfortable we stay at disney only. Even with all the issues (see above) disney, not able bodied people) makes us feel welcome and comfortable. Hopefully this change will not make it like everywhere else if it does watch disney stock. One last thing we have never gone to the front of any line but have been diverted to the FP line. and OH by the way we can only get on about 1/2 of the rides, try lifting 150 lbs from well below you feet or trying to sit an agitated autistic child while ALL the able bodied folks just stare. I do not want to make you feel uncomfortable.

    2. shari

      Thank you. I am a parent of a disabled son and I don’t believe we will be going down there to WD again unless they change something about this new policy. I think these people making nasty comments about disabled children and how unfair it is to the regular line need to learn some empathy and compassion to the weaker people.

  7. Renee

    How will those with medical conditions where the amount of time it takes to ride an attraction is as important as accommodating the wheelchair? My daughter can’t even go a full day of school and the get a return time and wait system would not work for her. Wondering around in the mean time is not an option either. If someone has 4 hours before needing to leave it could be the difference between riding 4 rides with the new system compared to 10 with the old system. Is it worth spending all that money to be able to ride a few rides? No. I’m hoping the part where it mentions they will work with those individually and provide assistance for unique circumstances means they are still willing to provide additional assistance in addition to the current changes. Those with a true need would not think twice about providing proof of specific needs even if it was some sort of form from Disney that a doctor needed to verify and sign.

    1. If you’re going to a Disney park on a day where you can only ride four rides in four hours, that is normal. Everybody else can only ride four rides in four hours as well. You would also have access to the regular Fastpass services and normal access to rides with shorter wait times and other attractions throughout the park that do not have wait times at all. Would I be correct in assuming, then, that the issue here is more that you’re looking at more of a value-for-money issue than an actual disability issue? If so, where does that leave other guests who do not make a full-day’s use of their tickets?

      Incidentally, I’d be all for your daughter getting preferential treatment by Disney, since it doesn’t hurt me any. It just seems to me like there’s a spurious argument here that you’re being disadvantaged by having the same limitations as an able person.

      1. kansas

        She doesn’t have the same advantages as an able body person! What if Disney is an advantageous place for families with disabilities? I would give my life for my daughter and her four older siblings not to have experienced the 28 times she has been put to sleep, or have some of the 2.5 years we spent in the hospital back. This is not a war or attack on able bodied individuals. This is an abuse by able bodied individuals that is causing Disney to respond in a way that is taking away one of the very few things my children can do together. Trust me cutie, if I could wait in line as a normal family it would not bother me in the least to see someone who’s life is dramatically lessened by a disability. Instead of crying about the disabled person getting a front of the line pass, I would be thanking God that my family was healthy enough not to have to move to the front!

        1. I wasn’t crying about anything. In fact, if you bothered to read what I wrote, I said that I actually don’t mind that someone like her daughter would get preferential treatment. What I was picking up on was a problem with the assertion that it was putting her family at a disadvantage to only be able to do four rides in four hours when able bodied persons would have the same limitation.

          1. Pauline C

            I believe her point was that her child could only stay a max of 4 hours in the park, therefore is not getting the same opportunity as you, who can stay all day long in the parks and therefor get on more rides

          2. kansas

            She does not have the same type of child as a normal family does. Therefore, she should be allowed to have some preferential treatment! I have been on both sides of the fence. I was coming to Disney long before our severely disabled daughter was born. I NEVER had a problem with legitimate disabled families to pass me in line. Now that I have a disabled daughter, it gave me a new perspective on how that minority lives day to day. And, I will say it again, if coming to Disney gave them time together, how in the world did that affect me? I’m sure it cost me 5 minutes here and there, but I survived! Some people just have more understanding and compassion than others!

          3. Pauline,

            Which is why I asked if it was more of a time management issue than a disability issue and how that differs from another person who does not make a full day’s use of their tickets.



            You’ve brought up the issue that your family can no longer “do things together” several times now. How does this new policy prevent your family from boarding the ride together?

            Also, I realize this is a sensitive issue for you, but you yourself observed that no two situations are alike. Is it really necessary for you to be as insulting and demeaning as you are?

          4. kansas

            You were crying and speaking on an issue that you have no real clue about. It is ignorant people like you that cause hardships for those that deserve them! Go to a page that deals with an issue that has a daily impact on your life!

          5. Kansas, I can’t help it if you interpret anyone asking questions and pointing out a flawed argument as “crying.”

        2. zachary hayes

          Excuse me, the amount of USE not abuse was a factor changing the card. The disabled thought of Disney as their personal playground so the disability card had to change. Look at it this way…If the Magic Kingdom had 5,000 guests and 2,500 required a GAC (plus their 5 guests) how is that fair to anybody? The disabled lines grew too long and non-disabled waits grew to long…think of it logically instead of emotionally. It’s a great change for everybody…unless you feel entitled!

        3. zachary hayes

          In one of your previous posts you stated for equal rights. Equal DOES NOT mean go to the front of the line!

          1. kansas

            Equal does not mean living like a lot of these handicapped people do either. I have said it several times on different forums. I do not know of one disabled person that ask to be the way they are so they could qualify for a Guest Assistance Card at Disney!
            Again, let me suggest that you play the ignorant card and you try to qualify! HAHAHAHAHA You seriously may be able to get a front of the line pass based on your simple ignorance!

      2. Sharon

        We spend $300 go for two hours and ride 1 ride. You spend $300 stay for twelve hours and ride 10 rides. Where is the equality?

    2. Ann

      I think for some situations (like your daughter’s) they should have an exception, but then I also sympathize with Disney, who was bending over backwards to try to do the very kindest thing in the world by people who really DID need the help… and look what they got in return. Another article said up to 25% of people who rode a certain ride were getting in with a GAC. That number is staggering and clearly 25% of the population does NOT have that level of need, meaning there is a good 20% of the population at least that is trying to exploit a very generous policy by pretending to have a need much greater than what is real, or by “buying” a disabled family member who also wants to exploit the system to make a quick buck. It’s sad, but this is the result of greedy people.

    3. Emily

      @Renee: Everybody else at Disneyland? Would get to ride 4 rides in 4 hours. Why do you believe your child is entitled to 10 rides in 4 hours??

      (There are plenty of perfectly healthy kids who can’t manage more than 4 hours at Disney either!).

  8. April Ogden

    As a parent of a child with autism who has visited Disney a number of times in the USA, the solution to the problem of people abusing the assistance pass is so simple. You want a pass you prove that you need one. Over here in the UK if you want one of those passes at any attraction then you have to show documentation stating the diagnoses of the disability. At no time have I ever been asked to provide this when visiting a Disney park. Having to show documentation would mean that the people who need the help would get it and it would stop people who don’t really need the pass from getting one under false pretences!

    1. Kansas

      Great idea April! However HIPPA privacy rights and the American with Disabilities Act prevents Disney from requiring written documentation. That is why Disney should accept applications directed toward explaining the disability. If the applicant chooses to provide written documentation is completely optional, but should go a long way in Disney accepting or denying an applicant!
      Some weeding out would have cut the fraud way down. Instead Disney does what the government does! It does what is popular, not what is right!

      1. April Ogden

        Obviously disability laws are different in the US from what you say. So if Disney aren’t allowed to ask for documentation what if the person with the disability offered to show their documentation would that be allowed? From my own experience with my child, we would not be able to go on any rides without the assistance passes and we would gladly show documentation willingly if it meant that we could have a magical day with our son and I would think that others would be willing to do that aswell

        1. kansas

          Disney will not consider looking at documentation regarding a disability. They could solve this by creating a process where people must apply for a guest assistance card. Within the application they could ask for any documentation regarding any said handicap. It would then be at Disney’s discretion to decide who is legitimately entitled and who is abusing. However, when you are in the minority, the right thing is not done. The popular thing is done!
          There is no way my daughter can remain in the park for an hour wait for one ride only to have to turn around and wait again. I realize there are many ranges in those with disabilities and the only way to do this is through an application process!

          1. zachary hayes

            So now you want Disney to play doctor? Get real!

          2. kansas

            Buffoon, me get real? You are the one running your mouth about a fight you don’t even begin to understand! Trust me fool, you will not bully me! You are probably one of the people that was abusing the system and your guilty conscious is causing you to let it all out now!
            Keep talking! Maybe you will feel better after you cleanse your guilty feelings!

    2. Child Advocate

      Unfortunately the HIPPA laws prevent medical documentation from being shared with Disney. We, the parents and doctors of special needs children, are more than willing to show proof of diagnosis. We would happily do so to help create a special needs registry for those that deserve it. We are told this violates the privacy and rights of our children, yet the new system calls for A PHOTO TO BE TAKEN & PUT ON RECORD of said children. Now it THAT isn’t a violation of their privacy, I don’t know what is….

  9. Usa-ko

    I honestly don’t understand why every one is flipping out. This is a system that has been used in other parks FOR YEARS. And it WORKS. It’s fair to everyone, except those who still try to abuse it and they are the only ones who complain about it. ADA requires REASONABLE accommodation, not EVERY accommodation. Your child had to get on a plane to get here, and if they didn’t fly then they sure as heck had to drive twice as long to get here. If not, then they clearly know how to teleport and can time travel. I’m all for making accommodations for people who need it, it makes everyone’s lives easier and makes people happy. However, there comes a point where you simply have to parent and teach your child that although they need special assistance, that they still need to learn how to be patient and wait, no matter how hard it may be. If it really gets to the point where the child cannot wait, there are other options – bringing a game system, or portable DVD player, cards, books, coloring books, a camera, cell phone, toys to keep them occupied and not focused on the return time. You can use this pass WITH the FP as well, in addition to seeing shows or meeting characters. Use the waiting period between the times to go and get lunch or a snack, or address any medication issues at that time. Use the restrooms, take a family picture, play a game together while waiting. Visit a store, trade pins. There are many things you can do to pass the time and I suggest using that instead of thinking that you’ll be standing around just waiting. Trust me, I’ve seen this pass in use at both Universal and Sea World, and a lot of seasonal parks use it as well. It’s honestly the best choice and once everyone gets used to it, you’ll realize it’s much better this way.

    1. Kansas

      Usa-ko, who the hell are you to tell people how to teach their children? You have no idea the extremes some of these people deal with. Riding a plane or traveling in a car? What are you talking about? Get real! Get a snack, take a picture, visit a store, trade pins? HAHAHAHAHAHAHA Man, you just don’t get it! I have said it once and I will say it again, even though I feel I am wasting my time saying this to someone who is obviously as ignorant as you! Until you can walk my walk, don’t talk my talk! Get in the real world of these less fortunate individuals. You are pathetic!

      1. Kansas, would you be able to clarify your objection to what Usa-ko said in a less polemic manner? You laughed it off as “you just don’t get it,” but I have to admit that I don’t get it either. There are lots of things that can be done at Disney parks while waiting for rides and there is an assumption that parents of disabled children will know how to manage their children’s behaviour in such a way as to ensure they have a pleasant time there. Would you be willing to explain why Usa-ko is wrong, so that we can “get it”?

        1. sue

          We are the parents of an autistic child. She has a processing order which means she does not process what you and I do, for example, you may be able to tell your child who does not have a disability that this is what you are going to do. A child who can not process what you are saying is clueless to what you are trying to articulate. Trying to explain to my child change is very hard, especially when I live in a state that discriminates against autism insurance reform. My child gets no therapies for this which is shown to vastly improve the disability. Think of this, lets say you were in a car accident and had to learn to walk all over again, you were not going to get therapy, you were told to wing it and you had no tools to make this happen, BUT the person who hit you is getting therapies and he will be able to be helped and walk again, are you starting to understand how this works. I wish upon a star I could look at my autistic child and tell her the same way that I tell my other child that does not have a disability. My suggestion is to those who are not educated about autism and the processing disorders and the spectrum of it to educate yourself, that way you will know what is happening and some that choose to be know it alls before they even have a clue might have a little more compassion before they spout off at someone!

          1. Emily

            Perhaps you could consider spending some of the $$ on therapies for your autistic child, rather than on an expensive frivolity like a vacation in Disneyland?

            I’m very compassionate for your kid’s plight — but she’s entitled to ACCOMODATIONS due to the ADA, not PREFERENTIAL treatment. The fact that your kid has issues does NOT entitle her to a substantially BETTER experience than that of a neurotypical kid.

          2. kansas

            Cory, Klaire was born January 14th, 2007. She has Trisomy 14 mosaic. It is an extremely rare chromosome disorder. We know of six others in the USA that have this same disorder. She was put on a trache at six weeks old, a ventilator at twelve weeks old, she has had 28 surgeries and spent around two years in hospitals in Knoxville, Chattanooga, and Cincinnati. She cannot walk, and her verbalization in minimal, she is severely delayed mentally! She has painful Physical, and occupational therapy six hours a week. My wife or me must be with her 24/7. It has been almost seven years since we have been able to do the things a normal family does! Her story has been broadcasted on local television stations, and by CNN. Local newspapers frequently ask to interview us about Klaire’s story! We are offered money to share the impact of dealing with this new life. We never accept it. There has been a book written, that was inspired by Klaire. It is called Monday’s Message” by James Harrison. The first chapter deals with Klaire and a small amount of her struggles. We have been offered royalties from this book and we never accept them. I do not take advantage of her situation. But I do stand up for her because she cannot do it herself! If she received a minimal amount of peace and joy from Disney by being what she felt like was being her part of the family then of course I will stand up for her. Trust me, I would change it all to be able to have Klaire normal and wait in the regular lines right beside you! She cannot manage the heat for more than four to five hours and the current GAC allowed us to move through the attractions that allowed her to one of the very few things she enjoyed with her siblings! I understand fraud ruined this GAC. But there is a better way than the new one. It does discriminate against those with disabilities because just like you and I, no two are the same. She is having this GAC taken from her because of fraud and throwing all disabled people on the same boat and saying “here, it is what it is’, is discrimination!

        2. kansas

          Cory, you don’t get it either? Yet you are asking me to explain my position? Picking up a pass that keeps you waiting whether it be in line or snacking on a $14.95 chicken burger is of no use to my family. As I mentioned above in a post, this is one of the very few things my children have been able to do together. I have twins that have signed scholarships to play college basketball. We cannot get out in the driveway and play basketball with Klaire! We cannot go to the movies with Klaire, we get extremely inappropriate comments every time we go some where with her because she looks different. We cannot go camping because of the ventilator she is on at night, or the trachea suctioning device that must stay charged, or the device to pump food in her stomach to stay charged. We, as a family, are extremely limited in what we can and cannot do! If you really have a problem with the Guest Assistance Card Allowing Klaire and her four older siblings from sharing what little time together they can, let me know and we can meet up and I will let you go to the front of the line with them and you can learn to deal with what my family deals with daily! I would love to be able to stand in line with you and wait like “normal” families do. However that is simply not the case nor will it be. We live a completely different lifestyle than “normal” families and if Disney offered some kind of advantage to families with similar stories then good for them! However, it was the abuse of self-serving too-good, big headed egomaniacs that basically caused the downfall of this one little slice of normality my family had! Don’t talk my talk until you walk my walk!

          1. kansas

            Cory, and as far as you “Getting it”, unless you walk in the shoes as a family with a severely disabled person then no explanation from me nor anyone else could provide you with information that would allow you to understand!

          2. You insulted Usa-ko for not getting it and how we’d need to “get in the real world” of disabled persons, and then said that no amount of explanation would help us to get it. I’m not exactly sure what you’re hoping to accomplish by basically setting it up so that nobody can understand or sympathize with your position. Yes, I did not get your position because you didn’t explain it, which is why I asked you to explain it.

            Thank you for explaining some more about your family’s situation. I can see that it is obviously very difficult. Would you be willing to explain further why Usa-ko’s specific ideas wouldn’t work for your family. You said that eating an expensive chicken burger is not an option, nor is any kind of waiting, but he didn’t specify waiting around. He gave a whole list of possible options. Why would none of those be reasonable possibilities for your family’s time management?

            I’m not asking this in an accusatory way, so there is no need for you to get defensive or demeaning. I would genuinely like to know, exactly because I don’t have to live with a disability of that magnitude. The closest we come in my family is that my fiancee has depression, PTSD and hypersensitivity, and neither one of us are particularly big fans of large crowds. All we have to do to accommodate it is visit Disney in less attended times of year and be aware to go to less attended attractions and parts of the park when crowds are too large (we’re big fans of Big Thunder Ranch).

          3. kansas

            Unfortunately, visiting during less populated times of the year is not an option for us. We have four other school aged children and they cannot miss school for a week or two.

          4. zachary hayes

            Instead of attacking, know the truth of the matter. USE not abuse caused the change. There were simply too many truly disabled in the lines which caused ALL lines to grow. If you get the real knowledge of this system, maybe you will finally understand that this may be easier for your family. All changes have trial and error, but getting on a forum attacking people and name calling changes nothing! Obviously Disney has been good to your family, but in reality they cannot keep up with the growing amount of disabled in this world. They are doing their best to make adjustments and you haven’t given them a chance! Why don’t you spend some time educating yourself about the change instead of calling people names and uneducated… you might learn a thing or two…such as self control! Waiting is a part of life for the disabled and non-disabled. A vacation to Disney is for ALL, time away from this crazy life, not just the disabled. We all pay the same crazy amount to go there, all of our time is valuable with our families not matter what the circumstances are. I don’t think these forums are knocking the disabled, but you are taking it to heart. Keep your emotions out and think logically. If the Magic Kingdom has 5,000 guests and 2,500 are disabled (plus their 5 guests) what does that do for the wait times for EVERYBODY? It increases. Like I said, use your mind, not your emotions!

        3. Cory Gross

          Personally, I could not give a damn about any of these handicaps! I have simply created stress in your life. I have caused many of you much hardship and that was my goal! I do this because I am a wuss and I can say whatever I want as long as I am in the safety of my living room hiding where you cannot find me! I will continue insulting you, but please say nothing replying to me that is insensitive. It seriously hurts me. More to come son!

          1. Masquerading with my identity now? It’s too bad you couldn’t save that for the people who actually are insulting you rather than someone who was just asking questions and even expressing sympathy where it was warranted.

          2. Kansas

            And Cory Gross is not is not insulting me? You asked questions to hurt and act as people owe you an explanation! Your addition on the word Gross after my family situation tell me all I need to know about trash like you!

          3. “Cory Gross” is my actual name. It’s the Anglicization of the German “Groẞ”. So no, it’s not an insult to you. And to be honest, this is the first time anyone has considered my name to be an insult TO THEM. Usually they just mock me.

          4. Kansas

            OHHHH I see, you just decided to go from Cory to Cory Gross because that is your “REAL” name? HAHAHAHA Funny how it happened after I went into detail about my daughter’s disability! HAHAHAHA Pathetic!

          5. Kansas

            Its not your name that is an insult to you! It is You being You that is the insult!

          6. Kansas,

            I’m not about to publically post a scan of my passport to prove it to you. However, if you were to look at that link you forgot to include when you started posting in my name, you would see sufficient evidence to demonstrate that this is my real name. I already explained what happened: I post from two different computers, one of which autofilled my full name and the other which did not. I didn’t think anything of it because it would never in a million years have occurred to me that someone would take MY name as an insult TO THEM.

            You can believe whatever you want, but sometimes the whole world does not revolve around you.

          7. Kansas

            I realize the whole world does not revolve around me. However, I am not the one giving opinions on forums that has absolutely nothing to do with me or my family. Each time anyone has offered an explanation to you regarding their situation you never just leave it at that. You are the one with world revolving around “me” issue. You are not entitled to know how these sick individuals live. I took repeated chances to explain my situation to you without going into details that are really none of your business. You kept asking and saying that I still never explained my point. I don’t give a damn what your last name is. Nor do I care to have you post anything about you. IT is obvious to anyone on this page that you are an instigator and you must have a pathetic life. To have nothing better to do than aggravate those who have the real issues is exemplary of those that feel entitled. Just remember Mr. Gross, I never did, nor will I ever owe you an explanation about anything!
            The bottom line is this system at Disney has been changed to discriminate against the weakest of the weak! All I have said all alone is that the simple solution is to prevent fraud! You are the one that provokes people into arguments. Get a life and express you opinions elsewhere. Somewhere the issue does involve you!

          8. You were the one who took the liberty to insult people without provocation. But nevertheless, I already apologized, so I don’t know what more you want.

      2. zachary hayes

        Sounds like no matter what anybody suggests, you throw it out, which leaves me to believe you just want the perk of front of the line. Have you ever gone to Universal? Are you bashing them because you are not in front of the line and have a return time? Don’t think so. The ADA was for EQUAL access NOT front of the line!!!!

        1. kansas

          Keep talking Buffoon! It will get better!

        2. kansas

          Zachary, I have no idea where you are getting you uneducated information but Disney has sent out messages explaining that ABUSE is behind the change. You are trying to get involved in something that has nothing to do with you. I attack you be because you are without a doubt the most ignorant buffoon that has posted here. Read my post and you will see that this handicap issue is a relatively new one for me and my family. It would be a cold day in hell before I took the time after signing on a page and posting about things I know nothing about. Especially, a page about waiting in a freaking line at Disney! You are trying to place you nose in a place that it does not belong so why waste your time. OH, Yeah because you are an ignorant buffoon!

          1. Joe

            Well at risk of being called an “ignorant buffoon” let me first say I have worked at Disney and Universal for years. In attractions operations. I have first hand seen what the GAC system does to the park and lines and it is horrible unfair and down right discrimination for people who do not have a disability. I would also like to note that several people in my family have a wide rang of disabilities. This system is all about being fair. It is not fair that a “normal” person has to spend hours on end waiting in lines while someone with a disability gets to ride the same ride 10+ times while they are in line. It happens I have seen it, day after day after day. I feel the theme park experience should be the same for everyone and with this system you can still experience the rides after waiting your fair wait time. There are play area’s and shows you can enjoy in the time you are waiting. As for people who only have a few hours in the park. That is going to require special planning and there assistance for people in that situation however as a whole for people who use the pass that is very very rare. So to recap, I have worked in the parks for years in attractions operations so I know what I am talking about from that aspect and I know what it is like to have a disabled person in my life and go to the parks with them.

          2. Kansas

            You are right, you are an ignorant buffoon!
            Doesn’t surprise me, neither does your viewpoint on what you see as being right for my family. While I see being handicapped as being unfair, trust me, I would change my situation in a second if I could! I do not consider the GAC as horrible, unfair, or down right discrimination against able-bodied individuals. You background gives you no more of a right to comment or make suggestions regarding any family other than your own!
            If you took the time to read all my post you would see that these “quite places”, are of no use to me. However, I would never comment on a family that might require one of these places.
            It is not my business! I cannot say what is best for a family. I do not know their situation, therefore I am not going to take the liberty of making suggestions to them!
            You don’t know my situation, but you comment and make ignorant suggestions, so yes that does qualify you as an ignorant buffoon!

          3. joe

            I hate to break it to you, but your family is not the only one at Disney at any given time there is over 150,000 people at Disney on slow days, over 250,000 on busy days. The overall guest experience was greatly negatively effected by the old method of doing things, and while it may have been good for you and your family. It hurts the thousands of other people who go, and you have to look at the big picture and look at ways to make it work for your family. No matter what you do the old way is not coming back. This method is being used at several other theme parks in the Orlando area as it truly is the only fair way to create an equal quest experience for all and not give anyone any unfair advantage and you should be able to see and accept that. I would imagine with the effort you put replying to post,and insulting people you could have look at the system and with some good planning found a way to make it work for your family by using that and a combination of the FastPass+ system. At the end of the day it is not Disney’s job to give you exactly what you want. They provide you with a server and ensure it is up to ADA and industry standards which it is. It is up to you to make it work for your family’s need, which can be done, and is currently being done by the thousands of guests who have visited with this new system and with systems just like this at Universal. And you are right, I didn’t read all of your posts as you go off like a child upset your parents took away your toy. You have to be logically and look at the situation as a whole and see what is being done. And as it states if your family is really that bad which luckily most people are not, they will have other options meaning they will give you a pass to ride the rides once. which is once again fair.

          4. Kansas

            Joe, what handicap is it you deal with daily? I don’t remember you saying? I imagine that you deal with anything remotely related to what I do. The last thing I need to do is get advice from people like you that this policy, old or new is going to work for me. The parks very easily have 250,000 people a day in them.
            What exactly does that have to do with me? As a matter of fact I in Disney World right now. We went to The Magic Kingdom last night and the cast members were understanding of our need for a program similar to the old one. They agreed the old one, or one similar to the old policy would work best for us. So, we got the now policy card, and 25 immediate fast pass cards, and we also had the ability to get Fast Passes. Don’t preach to me about what is fair to my family! I have no clue what your family deals with daily so the last thing I would do is go online and start making suggestions to you. As far as the “ignorant buffoon”, goes. You certainly seem to fit the mode!

      3. zachary hayes

        Kansas, why do you attack everybodys opinion? Because you are afraid of change. You were used to going to the front of the line, and now that you can’t do it, you’re in a panick and are lashing out. Think of the change logically instead of emotionally. The amount of disabled became overwhelming, not just the cheaters! The truly disabled lines were clogged. You are completely uneducated about the change. This is not who’s disability is worse but where do you draw the line? I can’t walk, stand, be in the heat, diabetes, heart condition, autism, adhd, etc. The system was broken. Your panties are in a bunch over a theme park. Yes, a theme park…crowded, noisy, lines, sensory overload! If you and others complaining about a wait, remember where you are a LOUD CROWDED THEME PARK! Disney goes above and beyond the ADA guidelines, you just feel entitled instead of appreciating what Disney has done, that’s why you are on the attack! This new system has been in place at Universal and SeaWorld and works just fine…quit knocking it before you try it!

        1. kansas

          Actually you are the uneducated one regarding the change. If you took the time to look thoroughly at the new proposal, you would have read that Disney is going to look at these individuals on a case-by-case basis. Don’t chirp up buffoon until you get ALL the fact straight. You are the one that appeared on this page making suggestions to families that deal with disabilities daily. They don’t need Disney to tell them what is best for them and they damn sure don’t need uneducated people like you trying to communicate the way a system you no nothing about should work. I’m glad you are talking! Keep doing it, the therapy will do you some good!

          1. zachary hayes

            You ARE right! Disney is looking at individuals case by case. So what you have described about your family, you should have NO problem! You have no idea what I deal with daily, you know why? Because I have a little bit of self control unlike yourself. I’m not the one posting my families problems for the world to read, YOU ARE. My point in any conversation is to give Disney a chance, you might like it!

          2. kansas

            Zachary Hayes, you have self-control? If so, why would you take the time to tell people what is best for their family? I don’t comment on pages that do not affect me. The fact is, if you would take the time to read my responses to Cory you would understand things regarding my situation better.
            I am the one posting my families problems for the world to read. My family is directly impacted by this policy change. What is your excuse for belittling anyone that has posted about a disability on this page? It is people like you that are quick to judge! Cory and I have disagreed about many things on this web-site, but if you read his comments he has an open mind as is asking those of us that are affected why this new policy will disrupt us.
            All you have done is attack! IF that is the self-control you are speaking of regarding yourself, it is an awful small amount and nothing to be proud of. TTYL Buffoon!

          3. Ela

            Sadly from what I have been reading on multiple posts, the disabled see Disney as retribution for what life has dealt them instead of an amusement park for everyone. Why should you be able to go on ten rides when there is a little girl in line who will only visit this park once in her lifetime and only be able to go on 5? Is that fair? What about another family whose father will be deployed the next week? Is it fair for them that they will experience fewer rides than you? I’m happy that Disney allowed you quick easy access to the rides, but it seems very inconsiderate to everyone else waiting for hours in line that you think you are more deserving of a fuller experience just because of your disabilities. I applaud the changes and the equality it will give everyone who visits.

          4. kansas

            Ela, life is not always fair! Is undergoing 28 surgeries before the age of seven “fair”?
            If Disney gives those with the severe disabilities a day that they can enjoy with their family how much skin is it off of your rectum? I never viewed Disney’s policy as retribution for anything endured. In case you have not realized it LIFE IS NOT FAIR!

          5. Ela

            You are reinforcing my first comment. Every person who walks through those gates deserves to have an equally enjoyable experience. And I’m glad that Disney tries to accommodate everyone in that pursuit. For you, this means easy access to the rides. However, the GAC pass was never meant as a “skip the line” pass. It was intended as an ease of access pass to make you and your family more comfortable and to easily navigate the park. I want you and your family to have an equally fun time in the park as anyone else.
            I would like you to consider something; everyone in the park pay to enter just like you. Although I fully agree with you that I can never fully understand what your life has been like, (I’m not you after all) you also need to consider the other people with their own circumstances who go to Disney to enjoy themselves. They want and have the right to an equally enjoyable experience. Everyone goes to Disney to escape some aspect of their life, not just you or me.
            Yes, I also agree with you that if it were just your family and a small amount of others using the pass in the park, no, it wouldn’t be an inconvenience. However, it isn’t just a small group utilizing this pass, and it is impacting the experience of everyone. I read in one article that at the new Cars attraction, ¼ of the people at the attraction were using disability passes. When you consider how popular that ride is, that amounts to a huge percentage! Also, here is a link to an article that specifically talks about the problem the current system has. I would encourage anyone to read it. When one group of people start to negatively impact the experience of everyone else, then yes, the system needs to be addressed so once again EVERYONE have equal opportunities while enjoying the park.

          6. Joe

            I have said it before, but Disney does still allow children with the Mark a Wish Foundation or Give Kids the World and other organizations for terminally ill kids instant front of line access for there trip.

          7. Kansas

            Ela, As I have said in earlier post I have been on the other side of the fence. I visited Disney many years with four normal functioning children and I never had a clue there was a GAC. I realize how normal families feel. I walked that life up until about seven years ago. If you read through my earlier post, you would understand the need for the GAC to remain unchanged for certain families. I am a strong believer in preventing the fraud. I also am willing to allow Disney to discriminate against me by having me feel out paperwork regarding my daughter. I also am willing to let them discriminate against my family by having them take a picture of my daughter! I also am willing to let Disney discriminate against my family by having us stand in lines to explain our situation. Do “normal” families have to subject themselves to this? It is not the truly handicapped that has created this issue. It is the fraud of others!

          8. Ela

            What this really comes down to is this: The only thing you can truly do is decide how to react to this new information. The way I see it (off the top of my head), you have three options:

            1. Truly punish your children and never return to a Disney park again.

            2. Go to a Disney park, but spend all you time thinking about how things used to work, let it ruin your vacation, and then seriously consider never attending again.

            3. Decide to be proactive about your next trip now. When the time comes, call or email Disney and get as much information as possible. Find out how they can accommodate your family’s needs. Then, when the time comes to go, make certain that you do all that you can to have an enjoyable time with your family regardless of the rules or not. Show them and everyone else that changes will come in life, and regardless of their difficulty, you choose how you will adapt to them.

            To quote a famous movie, “All we have to decide is what to do with the time that is given us.” Our attitudes towards change go along these lines as well. It is up to every individual to decide how they confront the adversity and challenges in their life. Just like it is your choice how to confront this particular change. And this is a question nobody can answer but you.

        2. Kansas

          No, I do not see Disney’s old policy as retribution for what my daughter deals with daily. Heaven is her reward!
          A day at Disney is just a day amongst many that she endures a hell of an amount of discomfort! Disney changed this policy because of the abuse by able-bodied individuals that took a place they should not have. And you, just like so many others on this page feel like you, being “normal” are being discriminated against! Well, bless your heart!

        3. Kansas

          Joe, I only go off on dumb-asses like you that chime in and give your two cents worth when you have nothing of relevance or any knowledge regarding the policies of Disney. Nor do you deal with the struggles of one with a severe handicap, co zip it Chirp!

    2. April Ogden

      Usa-ko it’s not just about parenting or teaching your child to stand in queues etc. You obviously know nothing about certain disabilities where it is just not possible or that simple to teach things like that. Put my son in a crowded queue he would first start rocking then swinging his arms push people away from him as they are too close to him then would get very vocal which by this time people like yourself who haven’t got a clue, would start staring and whispering to each other and not forgetting the complaining about him. I don’t mean to be rude but have been there in these situations and believe me it’s not nice. Maybe you think that someone like my son shouldn’t be allowed to go to Disney and have a magical time like other children do?? I just think untill you have spent a day in my shoes that you shouldn’t comment about things you obviously know very little about!!!

      1. Usa-ko

        I’m sorry that other people aren’t as in tune with the needs of your child as you would like them to be. I do know all too well – I volunteer with MAW and GKTW, and a very close personal friend has a very late stage of Lupus. I’ve lost two people who visited with MAW trips, both of which were mere children, and one who just got back from theirs. Please do not assume that I know nothing of what it’s like to have people close to me who are special needs. When we go to the parks with my Lupie friend, we use the pass, and we know what it is like to have to wait, as well as being judged because of invisible illnesses – we’re all in our late 20’s to mid 30’s. You son, when he is given a return time, would be placed in the FastPass line, which has a minimal wait – the line that he was most likely placed in previously with the original GAC card. My point is that there are things you can use as a distraction while waiting for the return time to come up. Trust me when I say this policy works very well at other parks. Or perhaps you’ve never been to those parks to experience it. It makes planning the day so much easier to know that you can return later, and if there are medical needs to be addressed, you can volunteer to have a different return time. On average, the return time would be within the hour of the original wait time.

        1. Long time Vistor

          This is very sad news and I truly believe parents would love to be able to bring theirs kids to the park and wait on a line. The piece that is missing for a lot of these children is that their disability does not even allow them to spend a lot if time in the parks. I am sure most will say then do not bring them and that might just be the answer to this and instead bring them to parks that truly understand this type of disability. Parents plan the sat around the fact that their children have a limited to enjoy the park and attraction. I can speak from experience and say that we have sat on lines like everyone else and we have seen these children with a pass go in via the fast pass line. In all honesty I had no objection to this happening as I have seen what these children experience sitting on a line and when dealing with the noise and crowds. Disney has always been taking this into account and in fact this process makes it even better for those on the regular line. The one thing I have to say is that those in wheel chairs who just cannot stand or walk, giving those passes to come back later seems to be fair. I was on the monorail when a person on a scooter says, ” I get the scooter because is allows my kids to go int he fast pas line and not wait on the regular line”, so I truly can understand handing them a pass to come back later. It sad to see all these comments telling parents who have children with disabilities like these how to parent or that telling the child them need to come back later to ride. Trust me when I say, these kids really cannot last very long. One family I spoke to told me that they stay at the Disney hotel so they can bring the kids early, they wait on the regular line, then use their pass later in the day because the kids just cannot last. They told me they could not even stay to see the parade because they just could not make it that long. So now they will be treated like others and the numbers of rides they can enjoy will be much less then anyone else who can truly stay all day. This is a sad day for those families, and really bad implementation of a policy by a company that says they are going to make your vacation magical. Not so anymore for those families.

        2. Cory Gross

          There is no reason for these handicaps to have any type of a “normal” life. They deserve the unfairness that has been cast upon them. Disney does not owe them the first thing. Disney should not even allow them in the park! They should be treated as the second class citizens they are. Actually Disney should add another park that is themed Handicapped Mickey’s World! Maybe then they could all salivate, trip over each other , bite each other, push each other, have complete melt-downs and we normal could ride by this so-called park on the people mover or a train and get to watch these animals go at it!
          Fingers Crossed for the new HANDYCAPPED MICKEY”S WORLD!
          NORMALS UNITE!!!!

          1. Danielle ofner

            Cory there is something wrong with you. You are a disgusting piece of garbage.

          2. Danielle, that is not me. Kansas is posting under my name. One tip-off is the grammar. Another is how, if you look at my actual posts, I’ve never even come close to saying anything as horrendous as this.

          3. Kansas

            Danielle, it is not me! I have no reason to create any more issues than I already have. It is Cory and he is trying to cause problems for anyone he can. He created this account, spelled things incorrectly and tried to sound like me imitating him. Please try to overlook his ignorance.

          4. Kansas

            Plus, I would have no idea of how to post under his account. The answer to his question about saying something as horrendous as this is? Yes! Cory has repeatedly created issues on this page from the beginning!

          5. I don’t get it Kansas. First you admit to posting in my name and apologized for it. Now you’re denying it… Whatever…

          6. kansas

            I never admitted to posting under your name because it is not me. I wish I knew how to post under your name.

          7. Whatever Kansas. You got an apology from me. I don’t know what game you’re playing now, and I don’t know what more you want.

  10. Kerry

    I am in complete agreement with this happening.

    Our last trip to Disney World last month twice involved a family in front of us telling everyone A) it was their dads disability card (and the dad was no where to be seen) and B) this was their 5th time in a row going on the ride … One child expressed this whilst skipping along the queuing line for Splash Mountain shouting it to everyone else in the stand by line (the poor people had been there for 2 hours). While yes it is fair that people who find the line situation hard to gain help and support there’s always those few they spoil it and end up making everyone in the line feel worse.

    Well done Disney for creating a fair way that people who need the help can get it and keep all other visitors happy too.

    1. kansas

      The old policy did nothing to prevent fraud and neither will this new policy! Until someone can prevent the fraud then it will prevail! Not one person I know of asked to be disabled so they could get a front of the line pass at Disney. However, I do agree that the abuse was out of control. The answer though is not to change a system that worked, the answer is stopping the fraud through am application process! These same people will be skipping by you saying the same things. Maybe not as fast as they once were, but those that we causing the issues with the old system will cause the issues with the new one. Disney refuses to create an application process as a way to eliminate fraud!

      1. I could see it working to eliminate the people who abused the system exactly for front-of-the-line access. If they’re stuck coming back in a half hour or an hour, that might be a disincentive. In terms of the issue of disabled people hiring themselves out to families, this is perhaps the only thing I can see working. The previous system, this system and an application would all fail to address the source problem of a disabled person hiring themselves out. All that could be done is taking away what made them marketable.

        1. kansas

          Cory, There is a way that would prevent those disabled people from hiring themselves out. Under the application process they have to list five others that are family members or friends that would be attending the parks with them. At worst this would allow the “hiring” person one trip a year and it would prevent them from hiring themselves out day after day for an entire year. Disney would have to create a database of those with a Guest Assistance Pass and the members of the party listed on the disabled persons pass. Disney is in the process of updating there ticket entry process using a bracelet. This bracelet will serve as one’s admission ticket, room, key, allow those appointed to charge to their hotel room, and with a little work it could also be used as a Guest Assistance Card. If it were used for a GAC, then the “hiring” person would be allowed to bring in those five guest per year. It would prevent the fraud that ruined the current system.
          As far as Usa-Ko’ comments go, it is not as easy as sitting and coloring, or reading a book, bringing a portable DVD player, or a deck of cards! Come On! Surely you don’t buy into that! These legitimate disabled children are not going to participate in the trivial suggestions. I also have four older children who’s lives have been turned upside down as a result of Klaire. There is no way they should not be allowed to participate in attractions at Disney because we are playing “Go Fish” while waiting on our time. As I mentioned in an earlier post, Disney was one of the very few places that allowed them to spend time together! Time together as a family! Through all of Klaire’s limitations she still knows and enjoys being with her siblings! If the GAC pass was a way to allow her to do this, then you better believe I am going to speak up for her.

          1. The application process could work, except that your limitation of five family members is going to bring out a family of six or seven or eight who complain about it being discrimination.

            I already asked this in a previous post, but in case you missed it: you have stated several times now that this new policy will prevent your family from being able to “do things together.” How will it prevent your family from being able to board and enjoy rides at the same time?

            I think the root of Usa-ko’s comment (he can correct me if I’m wrong) is that there are a lot of things a person could do at a Disney park besides ride all the E-tickets. I can think of a good half-dozen or more things off the top of my head to do in Disneyland that have virtually no wait or no line. Taking a hypothetical situation (based on wait times I’m accustomed to when I go): you arrive at guest assistance, get your card and book a return time at Pirates of the Caribbean in an hour (since Disneyland will allow a family to book from guest assistance instead of the attraction itself). You work your way down and pick up a Fastpass for Indiana Jones for about an hour and a half from then. That now leaves you about 40 minutes till you’re supposed to board Pirates, so you head over to the Enchanted Tiki Room, watch the garden show and then the Tiki Room show. You now have about 10 minutes to get over to Pirates. You ride Pirates, which leaves you about 40 minutes or a half hour until your Fastpass for Indy, so you head over to Haunted Mansion to get another return time on your disability card, but there’s maybe a five minute line, so you board almost right away. When you leave, it’s now time for Indy. In this situation, you’ve been in the park for close to two hours and seen four attractions with virtually no waiting in lines. I didn’t even get into Big Thunder Ranch, Tom Sawyer’s Island, the Mark Twain and Columbia, or walk-on rides like Winnie the Pooh and Snow White.

            Usa-ko’s list of suggestions also included possibilities for occupying a child’s time if they cannot sustain the physical activity of going from attraction to attraction one right after the other (which is strange because your complaint is that this pass would prohibit them from doing that). You haven’t really articulated why these are unreasonable suggestions. You only say “come on!”

            However, I think your last sentence says a lot about how yo’re approaching this issue. Nobody here is attacking your daughter, and I don’t think Disneyland is either. They’re just trying to muddle through a system that is fair for everyone, limits abuse, and seems to have been effective at other theme parks. If we don’t understand your family’s situation, we need you to explain it to us. Just insulting us like we’re attacking your family – which we’re not – doesn’t help us to understand.

          2. kansas

            I have explained my family’s situation. You are certainly willing to give a strong opinion regarding an issue that hardly pertains to you.
            My daughter CANNOT be subjected to the heat. We have to attend parks in 4 hours time periods. That is about Klaire’s time limit.
            You cannot keep feeding pumps charged, carry trachea suction device for hours without recharging it, carry a ventilator without charging it. What do you not understand about that?
            As far as a limitation of five per family, there has to be a cut-off somewhere. You name a number and I will suggest that two or three more should be allowed in the party and cry discrimination like you! What do you not understand that our time is limited in each park daily? We also have four older children who want to spend time with their sister.
            I have done all I can to explain my situation to you and each time you reply contradicting something I have said. There is no way I could make appropriate suggestions as to what is fair or unfair for your family if you were dealing with a similar situation. I would have enough respect for what you deal with daily to understand that Klaire did not ask for this disability so she could go to the front of the line at Disney! Careful what you say, you never know what could happen tomorrow that will forever change your life in a similar way. Because of your lack of understanding and your obvious disregard for those who walk in my shoes I will no longer respond to your uneducated responses.

          3. BeeGees

            Yeah kansas, we get it – your daughter is special, and screw everyone else.

            Well guess what? She’s NOT special to anyone but you. She is no more special that my daughter is, and I’m sick and tired of my daughter having to watch kids and their entourage’s skip to the front of the line and then ride multiple times while my kid is still waiting to ride once.

            If the new program won’t work for you, then stay home and Klaire can spend time with her siblings there.

          4. Kansas, I haven’t done anything but ask questions and raise perspectives on some of the problems you said you’ll be facing (like that hypothetical itinerary that saw you doing four rides in two hours). You seem to have a problem with answering those questions without resorting to ad hominems, red herrings and other forms of avoidance. You still never answered my question about how the new program will prevent your family from spending time together, which seems to be a key part of your argument. All you did was accuse me of not understanding and disregarding your plight and being uneducated, when I have been actively TRYING to understand your situation and why the new system doesn’t work for you. I can understand that you’re sensitive about it because it affects your family, but your hostility and insulting manner is totally unwarranted. You want to be understood, but do everything in your power to make yourself unsympathetic.

          5. kansas

            Bee Gees, I never insinuated my daughter is more special than your precious angel. I really don’t care how tired you are of watching less fortunate by-pass your family in line. Screw everyone else??? No, just buffoons like you that chirp up and try to get involved in something you know nothing about.
            For your information I do spend plenty of time at home with Klaire. Maybe you should spend some time in therapy learning how to communicate with others, or spend some time receiving special counseling. You are one dumb-ass fool! Quite down all the chirping little bird!

          6. kansas

            Cory, trust me, I do not want or need sympathy from you or anyone else. I was dealt this hand by God and it is the hand I will play. Your sympathy means absolutely nothing to me.
            We live in different worlds. I lived in your world until the birth of Klaire. I pray you never have to live in this new world of mine.!

          7. I don’t particularly care for your constant veiled threats that my family should have to suffer a disability.

            As for sympathy, no, you don’t need it. What you do need are allies. What you need are people who understand your position and experience so that they can also pressure Disney to change their policies to better suit your family. Your insulting people because they try to understand you only makes you enemies.

          8. kansas

            Cory, have you not read the post on this page? Me posting here is not going to “make enemies”! As far as needing more people on my side, there is no way that is going to happen. Not when you consider the number of “normal” families compared to the number of “disabled” Families. I have never suggested your family suffer any type of disability. I have said that unless you deal with one of these disabilities then you are blind to the way their life is lived. Therefore, you should stay out of it! I would never wish upon anyone any kind of the disability!
            You have asked several times how does this new policy keep my family from doing things together and I have tried in detail to explain this to you. Only to have you question my explanations in more depth! You are just going to have to trust me as the one who lives with the situation that I do. We will no longer be able to do the things we were allowed together because of the change in the GAC. If after reading my previous post about the medical equipment, the lack of time we can attend the park, the limited number of attractions we can participate in, the daily struggle with my child, then you are just not going to understand.
            The only way to fix this is through the application process. It makes we sick when people speak for or against others when they have no dog in the fight! Disney should have questioned guest with disabilities on how they could best make changes to a flawed system!
            The other groups of minorities didn’t get where they have gotten today by sitting on the side lines and waiting for people uneducated about their experience made decisions regarding them! Therefore, again I must say that unless you have a person with a significant disability then you should stay out of it!

          9. Kansas, you’ve done nothing to answer my questions except insult me and tell me to stay out of it. You have explained what life is like for your family, but you did not translate that into an explanation of how the new policy would keep your family from enjoying rides together and that sort of thing. Rather than answer directly, you just call names. Now your approach is to say that I shouldn’t be questioning you at all, but any change in guest policy at Disneyland affects everyone and I would like to understand them.

            And yes you did wish a disability on my family when you started in with the whole “watch what you say” nonsense. That is pretty despicable.

          10. dee

            Cory, the new policy said that you will only be given a new “wait” pass after finishing the ride. You cannot jump from one ride to another using your wait time.
            So it is like “normal” people but just waiting in the side line.
            “Perk” of new system is not being “in the line” itself.

      2. Julie C.

        You are right there will still be people that will get this card that don’t need it. However they are less likely to take it when they are told that they will still have to wait outside of the line for the listed wait time. They will no longer be able to just skip straight to the front of the line and get straight on the ride.

        1. kansas

          Probably true Julie, but it will be abused because it does not prevent fraud. I already know of several families that have said they will try the new policy even though they have no one with a disability. It does slow down the quick front of the line pass, but it is still a program that allows faster access to attractions. As long as fraud is allowed it will occur!

      3. Kerry

        I’ve got nothing wrong with seeing a child or grown up going through with the disabled card when you know it’s true … It’s those that use it to their advantage. I never had a problem until this child, and yes we did report them.
        I have spinal degenerative disease and find it extremely hard to stand in line … But pain killers are my friends 🙂

        1. Joe

          They will also be more than happy to issue you a wheelchair free of charge so you can sit in line. =)

    2. Pauline C

      did you report them to the CM?

      1. Joe

        As a formal CM there is nothing we can do.

        1. Pauline C

          why could you not confiscate the card for misuse? will the new rules allow you to confiscate the card for misuse?

  11. Pauline C

    And thats fine for people like you, who can understand and have the reasoning skills to understand the system, I think it will be fine for a lot of families . I have two disabled daughters , both with autism, one of them would cope fine with the new system but the other daughter will really struggle with the changes. When we went to Disney , it was the one place that we felt we could be like every other family. This was only down to the preferential treatment that was show to my severely autistic daughter. And yes . I did mean to state “preferential treatment” because that is what the GAC gave us, The GAC didn’t give us a “preferential experience” though, all it did was give us a shot at what every other familiy have the ability to do in their every day lives.

    1. BeeGees

      Pauline, you state that ” When we went to Disney , it was the one place that we felt we could be like every other family. ”

      But you admit that you received preferential treatment. Well then guess what? You WEREN’T like every other family.

      Every other family was waiting in hot, crowded lines. Every other family got to ride the attraction one time, then got back in line if they wanted to ride it again. Every other family got.

      It’s laughable for you to claim that you didn’t get a preferential experience. I’m calling BS. You didn’t have to wait in line, and you were able to ride a ride over and over as many times as you wanted to. All the while making other families and other children wait.

      And I’m sick and tired of hearing about people “deserving” a good week at Disney because the other 51 weeks are so hard. News flash: one is not related to the other. How good or bad your life is 51 weeks of the year is completely unrelated to how your week at Disney should be.

      1. Pauline C

        Beegees, Im sorry but you dont seem to grasp my point. The main one being is I will NEVER be like any other family, no matter how many bits of paper/passes that Disney give my family .. What the GAC gave us was the chance to experience a holiday just like any other “normal family” can experience, is that really too much to ask, a chance to do what every other family can do?

        There seems to be a misconception that you get straight on the rides, well I was there in April and we had to wait around quite a bit . I did not let my daughter ride a ride over and over again , we waited in the wheelchair entrance, got on the ride and then got off again, apart from on the spinning tea cups, when we waited , got our turn and then when the ride ended she refused to get off, I did my best to tell her that the ride was over and she had to get off and wait again for her turn, but guess what , her autism and severe learning difficulties couldnt quite compute that. So the CM said to let her ride again, as she was holding up the ride by refusing to get off. So we rode it again, was I sitting there grinning , thinking yipee, I get to ride the magic tea cups twice in a row, life doesn’t get any better than this ? hell no I was too busy stressing out about what I was going to do if she refused to get off the next time it stopped.
        You seem to think that everyone with a GAC spent their day running from one attraction to another , shouting suckers at all the “normal ” families in the queues, well guess what you have it sadly wrong. We used it so we could get to sit in the disabled section and keep a bit of space around us , so my daughter didn’t kick or grab a childs ponytail, because it swung by her face or they got too close to her. I cant see that going down too well with parents when my child becomes overwhelmed with the new changes, giving her this pass enabled us to do our thing without it effecting other families, and we didn’t have to spend our vacation apologising to people and feeling the need to explain to everyone that she didn’t intentionally try to hurt their child, her autism cant cope with the baby crying, or the wee boy swinging his leg and bumping in to her chair.
        As for “deserving” a good week at Disney, everyone deserves to have a fun time there, disabled or not, it’s just some of us require special treatment in order to make that a reality.

        1. Is a possible upside to the new policy that it would allow you to schedule a return time, so that you would have less actual waiting by the side of the attraction?

      2. kansas

        Bee Gees, my family was not waiting in hot lines we were passing people like you and laughing at you! IF you knew enough about the policy change, you would know that Disney is going to look at most of these severe cases on an individual basis. I look forward to waving bye-bye to you as you stand in that hot boring line again.

        1. kansas

          Cory, I did not mean to give you the impression I was wishing a disability on you or your family. If I gave you that impression I do apologize. You and I have discussed and agreed and disagreed on this new policy. I have tried to explain my situation to you and it never seems to be enough. The current GAC is flawed because of abuse! There must be a better way to fix it than the proposed effort by Disney. The application process would work, with a few more educated people than me establishing it. I do feel anyone with a disability is entitled to more than the rest of us! For whatever reason God put them here in the condition He did. I have learned not to question, “why my family”. I have learned to accept this is the way it is. So I try to make the best of it. As I said in an earlier post, I have walked on both side of the fence. I visited Disney yearly with my four older children and saw others with disabilities
          use the GAC. This never bothered me in the least! My children asked how these people got to go to the front of the line and I explained this to them. They understood and even agreed that it was sort of the right thing for Disney to do because of how these families must live.
          Now, I am on the GAC side of the fence. I have said that the abuse must stop. The abuse has ruined the GAC. My daughter has no time limit that she can be outside. With her, we never know. So, the current GAC allowed us to visit a park and enjoy the attractions together! There have been many times my wife or myself have taken Klaire back to the room and the others in my family have stayed. We could have abused the GAC program then, but we did not! The problem with the legitimate cases is there is no scheduling! If a stand-by entrance is 45 minutes that might work. IT might not. My family has a limited window to visit the park daily. In some cases not visit a park but hang around the resort and swim because we were unable to get Klaire “together”.
          We cannot schedule because of this rare disorder. When we are able to visit a park, the current GAC gave us time to do as much as possible during that time. There is no scheduling. I wish it were that simple. Therefore, my problem is not that Disney is changing the GAC abuse. They have not taken into consideration that not all handicapped people are equal. We might go and make a 60 minute stand-by time. But who knows when that will be. I hope this helps you understand my stance on the change and why it is not good for everyone. Again, I apologize for leaving you with the impression that I was wishing something upon you or your family.

        2. Okay Kansas, I accept your apology.

          With everything that you’ve said here, I would have a hard time believing that Castmembers wouldn’t be responsive to your particular needs. I’m still trying to figure out exactly how the new policy prevents your family from enjoying the parks together though. That’s the leap you still haven’t made. You still get to go through the parks together, you still get to board the rides together. Someone else has asked if you’ve been to Universal, which does use a similar policy to the new one. Have you? And if so, how did it affect your experience there?

          I agree that in a perfect world, no one would have abused the old program. Unfortunately we don’t live in one, and Disney has to do what it can to remove the incentive to abuse the system.

        3. kansas

          Cory, how else can I explain it? I have gone into great detail in the disability we live with. I have listed the medical equipment issue. I have gone into great detail about how a schedule will not work. The scheduling is the big issue with this policy change. There is no way I can know when we are going to be able to attend a park at Disney. I have no idea of how long we will be able to stay when we are at the park. We have stayed up to five hours and we also have arrived only to have to turn right back around and go back to the room. The shorter trips are much more common. So, if we have a stand-by wait time of 90 minutes, that will most likely end out time together. The current GAC pass allowed us to move as quickly as possible from attraction to attraction. You must also take into consideration that I have four older children. One of our main priorities when we had Klaire was to provide as normal of a life as possible mto the four of them. These older four are great with Klaire. But, they do not want to wait for an attraction and have their day cut short by Klaire having an episode. No we have not visited Universal or any other park that has a similar system to this new Disney policy. We knew with they way the policy was at those parks it would be a waste of time trying to get to the park only have to leave because of an issue with Klaire. Now that Disney is changing it is going to waste a lot of our time just like it would have at the other parks. AS I have said before, the only way to prevent parks from having to put a policy like this in place is to slow down the fraud. I have been contacted by a Disney CAst Member from the Guest Relations Disability division informing me that they are still going to do a very similar system to the current GAC. It is going to be done on a case-by-case basis. I am not sure how they are going to evaluate. They are familiar with our situation and they assured me that our GAC would change very little, if at all. I would like to know what else I can do to explain to you more of what it is like. This is no knock on you, but you and others who do not live on a daily basis with these severe cases just do not understand. Just like I did not understand before Klaire was born. There really is nothing more I can tell you that is going to explain what it is like. People that live with these disabilities and their families live a completely different lifestyle from the majority of families. If Disney was one of the places they could visit and have some sense of normalcy then they should be entitled to it. The actual number of these severe cases is so small that it would have no impact on others at Disney if Disney monitored the system more closely.

        4. Kansas, you said: “I have gone into great detail about how a schedule will not work. The scheduling is the big issue with this policy change. There is no way I can know when we are going to be able to attend a park at Disney. I have no idea of how long we will be able to stay when we are at the park. We have stayed up to five hours and we also have arrived only to have to turn right back around and go back to the room. The shorter trips are much more common. So, if we have a stand-by wait time of 90 minutes, that will most likely end out time together.”

          You never did explain why the scheduling won’t work, which is why I keep asking about it. You laid out the conditions of your family, but left it there and never addressed the scheduling issue except to assert that it won’t work. Nothing has changed in terms of whether or not you’ll be able to spend a whole day in the park, and nothing has changed in terms of your family’s ability to board rides together. You can still do that, just in turn. You’ve never even acknowledged anybody asking why you can’t.

          I think you really pinpoint the problem with the statement “if we have a stand-by wait time…” However, the problem is yours, not Disney’s. I’ve noticed that you’ve repeatedly, implicitly asserted that there is nothing to do in a Disney park except ride all the rides that have lines, and if you’re not doing that then you’re standing around waiting. But you’re never just standing around waiting in a Disney park unless you’re actually IN a queue or holding a spot for a parade, which you won’t be. The new policy actually gives you tremendous freedom to go do other things until your time comes up, which the rest of us don’t get to enjoy. Unfortunately nobody can help your attitude that Disneyland is a boring place unless you’re riding Splash Mountain 4 times in an hour.

          Nevertheless, you did exactly the right thing in contacting Guest Relations with your situation and it sounds like they’re perfectly happy to accommodate you. So no harm, no foul.

        5. kansas

          Cory, It is the inability to schedule! I cannot explain it any more than that. There are some that have situations that have no control over their schedules! Why can you not get that through your head?

        6. kansas

          Cory, Oh my God!!! The scheduling is not possible for my families and others similar to our situation because we never know when we will be able to get Klaire out. As I have mentioned she is on a trache. This causes many problems. If I must, I will go into detail regarding what happens. Her trache tube clogs, we have to run a tube down her trache to suction her mucous out. The severity of these issues will determine use of a ventilator. In a bad issue she might have to be put on the ventilator for a few hours to help her breathe. Some issues are not too bad. They vary greatly. Her tracheomalacia
          causes her anatomy to bleed during one of these severe, daily events! There is sometimes lots of blood, and lots of mucous that continues to drain even after running the suctioning tube down her trache to clear her out! Then there is the feeding tube. She does not tolerate feedings well. She has undergone a nisso-fundoplication, which helps prevent her from throwing up. However, she still gags and turns differing colors of red, blue, or even black. Again the severity of these cases vary! Most are problematic! I hope this helps you understand. You sure have an issue not understanding anything I have said regarding carrying all of this equipment and the inability to stop and recharge it periodically. Surely, this will give you more of an answer that will help you understand!

        7. It wasn’t your situation or having to carry all this equipment that I didn’t understand. It was how that translated to why your family could no longer spend time together because you had to ride other rides before getting on Splash Mountain. I suspect you have reasons for being indirect about it (and viciously attacking anyone who questions you), but I’ll just take it to mean that you’re afraid that the uncertainty you live with will mean you can’t make a return time. It sounds like you did the right thing by talking to Disney directly and working out an accommodation.

        8. Kansas Thats Life Gross or Not!

          Cory, I neither asked for your approval nor do I need it. I do hope after the last detailed explanation of a day, not just at Disney, but a day just like today, you and your infinite wisdom have a better understanding. As far as attacking anyone who questions me, that is hilarious. You and others on this page comment on issues involving other families that ARE NONE of your business. I took the time to explain is detail what you wanted to hear. Then, you try to make me feel guilty for defending not only my family but others of those similar situations. There is no uncertainty in my life. You, and others, speaking on this page with no dog in the fight are wrong! I would not comment on a page regarding any situation that did not affect me directly. I have more to do than try to prove others wrong. Take this however you want. As an attack, insult, whatever… but you are an insensitive prick that thinks people owe you an explanation for things that have NOTHING to do with you. So, again take it however you want. You are the only one with issues here! Maybe next time you visit Disney you should apply for a modified GAC based upon your mental condition.

        9. *shrug* That’s not the worst thing I’ve been called, even in this conversation. It’s interesting that you went from saying I was open minded in asking questions to my being an insensitive prick in so short a time span. I also can’t help but notice that whenever I offer helpful suggestions, they seem to go unnoticed. I even agreed with you that approaching Disney directly with your concerns was a good idea and you just threw that back in my face.

          I said it before and I’ll say it again: I was asking questions to better understand why this is supposed to be a bad policy. Nobody has owed me an explanation and you were always well within your rights to say that you did not feel like explaining it. What you chose to do, however, is insult people every chance you get, and then complain that they considered your insults to be an unsatisfactory answer.

          One thing I have learned in this conversation is that for as tragic as having a disabled child is, the people who raise them are just people. They’re no better or more worse than anyone else. They can be saints, but they can also be bitter and meanspirited bullies. They can be rational and kind, but they can also be just as irrational and insulting as anyone else. Each one is different, but some topics can bring out the worst.

          That said, given the situation you described, I really hope that your daughter gets the kinds of accommodations she needs to maximize her experience of Disney. I’m not going to hold you against her. By the sounds of things, Disney is being very reasonable in making exceptions to the policy where it is necessary.

        10. kansas

          Cory, you went from asking questions and digging for information until I went into detail regarding our situation. You have repeatedly mentioned you mission on here was to determine how this new policy is unfair. You kept pushing, no matter what I told you. I know my rights, I know I did not have to tell you the first thing. I owe you nothing!
          I tell you and you change your name to Cory gross? Of all the name calling and insults that have been done by many commenting on this forum, you took it to another low level.
          You stated you were simply asking questions to understand “why it is a bad policy”, I explained it to you. Then you change your name to Cory Gross? If anyone on this page wants to talk about an insensitive, uneducated prick then look no further than Cory! I wish your dumbass could see what I have to deal with daily only to have pricks like you make insulting comments. I am 6’5″ and 265 pounds.
          I would give my left nut to have about five minutes alone with you! After I was finished we would quickly find out what gross looked like. Then maybe you family and friends could legitimately call you Cory Gross! HAHA

        11. Kansas, did it occur to you that “Cory Gross” is my actual name?

        12. Joe

          kansas, How do you do everything else? How do you go to the store? How did you get to Disney? Life is made up of lines and waiting. Life is a big game of hurry up and wait. and last time I checked Walmart doesn’t have a front of line card for check out.

        13. Kansas

          Did it occur to you that you changed it to your “real name” after me going into detail regarding my situation? You last name being Gross does not surprise me though. It is appropriately in place for you!

        14. Kansas

          Joe, trust me, it is a struggle daily. However, we do the best we can, but comparing waiting in line at Wal-Mart and waiting in line at Disney have no correlation! When we received my daughter’s diagnosis by the geneticist at The University of Tennessee Hospital in Knoxville she strongly urged my wife and I to maintain as normal of a life for my handicapped child as I have done for years with her four older siblings. So for almost seven years now that is what we have done. Trust me, it is not easy. It would have been much easier to throw her in a room in front of a T.V. and forget about her daily. This happens more frequently with handicapped individuals than either of us are aware. We chose to do what is right, not what is easy! I do not feel entitled, nor does my wife. However, I will argue with anyone until I fall over dead that these people with severe disabilities are entitled! I am 48 year old. I have a 24 year old daughter that recently delivered our first grandchild! We have three children between the 24 and 6 year old children! I will always speak for my handicapped child as she is not able to speak for herself! I wish she was able to speak to less understanding people to tell them what a day’s walk in her shoes is like. IF they understood, maybe their feelings of discrimination would not be so hurtful so them!

        15. BeeGees

          That’s cool, keep on laughing as you pass us in line…and I’ll be laughing when my kids get married and have kids of their own…while you’re still changing Klaire’s diapers.

        16. BeeGees


          Hmmmm…does the guy that started this ministry related to your daughter know what an ass you are on-line? Does he know that you’re wishing bad things on other people? That you’re taunting others and pimping out your daughter for faster rides?

          And we’ll see how Disney feels about your comments about laughing as you skip the lines…you claim that they know you, and I just sent your comment about laughing as you skip the lines, to Disney Guest Services, along with your real name.

        17. Kansas

          BeeGees, you have a pretty good idea where I live. Next time you are in the area let me know and I will make sure to change not only your diaper, but your face as well. If you took the time to read all of these post you would have seen that Cory started typing messages using my name. Simply because I played a role in an online ministry does not make me immune to stating whatever I want. Run your mouth and hide at home behind your computer in your living room.

        18. BeeGees

          Oooh, big man, aren’t you Randall? I’m a woman, and I’d still take you down before you knew what hit you. And do you know why? Because you’re weak. Because you’re just a self-pitying fool that uses his daughter to garner sympathy for himself. I’m sure there’s a good sized percentage of the population that will fall for it, but I’m not one of them.

          People like you are the reason that so many people are happy to see the GAC go away. For all of the “we appreciate it, we need it, our kids can’t go to Disney without it”, all it’s really about is being able to thumb your nose at everyone else that is waiting in line. There is absolutely no reason why your daughter couldn’t wait outside of the line, in a place that comfortable for her. But that wouldn’t be as much fun for you, would it? You’re disgusting, and you should be ashamed, pimping your daughter out like that.

          Like I said, your daughter is no more special than any other kid in that park. Sure,she’s more special to you and your family, but that’s all.

        19. Ayla's mom

          Bee Gees,
          I have been reading this page since the beginning. I will have to say you seriously have a pathetic attitude! You are the one that appeared on this page and started sending out the messages regarding those with disabilities. I do not know the Sampson family, but I am well aware of their daily struggle. This family represents what I wish many others would. Your comment about your daughter’s wedding while Kansas is changing Klaire’s diaper is extremely degrading your family! Are you looking for pity for yourself, or blame to be put on Kansas’ family?
          You are barking up the wrong tree here. IF you looked at the post, you would quickly see that there are two people posting under the name Kansas. I am not sure who the one is, but just by reading the messages you can tell by the tone and punctuation there is someone setting the real Kansas up! Someone is masquerading him. I know the website set up for Klaire and I visit it often. Randall is one of the most genuine, giving people that I know of. I have not met the family, but I have plans to attend one of the many events they participate in yearly for the benefits of others here in east Tennessee. For example his family is running a basketball tournament as a fund raiser for a family dealing with a complex situation of their own. His role in the book that was created by the minister was not a major role. However, even if it was, who could blame him for talking to the jerks that he must deal with daily in a derogatory way1 Jerks like you! For your information read each of the post before 10/12 and those after 10/12. The imposter, whom I believe to be Cory, or Louise is using his name to agitate him. BTW as far as you being a woman and taking him out. He is about 6’3″ 240lbs.
          If you could take him out maybe you should quit whatever profession you are currently in and go in to women’s ,mixed martial arts! HAHAHA

        20. BeeGees

          Ayla’s Mom, maybe you should look again before you start running your mouth. The post below, that I responded to, was written by ‘kansas’ on Oct 8, using the same name he’d been using during this entire thread prior to Oct 12. Yeah, this is written by a man that isn’t looking for something for himself…it’s all about what’s easy for him.

          “Bee Gees, my family was not waiting in hot lines we were passing people like you and laughing at you! IF you knew enough about the policy change, you would know that Disney is going to look at most of these severe cases on an individual basis. I look forward to waving bye-bye to you as you stand in that hot boring line again.”

        21. Ayla's mom

          You really are not the one that should be telling people to read the story before they start running their mouth. There could be other post from someone using the same title as the real Kansas before Oct. 12. I just guessed that was when someone else started using the same name. I’m pretty sure it is Cory. I sent an email to Randall through Klaire’s web page asking him what was going on regarding the situation on this page. I sent it last night. I got a reply earlier this morning. He said evidently someone decided to start masquerading as Kansas just to agitate others. He said he has posted on here maybe 5-7 times. He also said that he has not posted in several days now. But as you notice the messages keep coming. By the way, exactly what kind of handicap is it that you deal with that you feel entitles you to make the insulting comments that you have to those with handicaps? If there are problems with people on this page they come from people like you. People that leave comments on a page that really has nothing to do with their daily life.
          Grow up! This is my last post to you and I will not sign back on to this page as Kansas suggested because of the conflict that it has created.

  12. Carson U

    I’m sorry if you have dissabilities but the world isn’t all about you. If you have dissabilities and can’t handle disney, don’t go! I’m fine with taking time for a disabled person to get on a ride or having them wait somewhere else but they should not be able to cut in line with the rest of the people who payed to be there. Disney should be magical for everyone not just you.

    1. Pauline C

      I don’t think for one minute that the world is all about me Carson, but why should my daughter miss out on all the magic that Disney offers just because she has a disability? You say, if she cant handle Disney then dont go? well she managed Disney reasonably well with the GAC, I cant believe that people dont have any compassion in them to allow a very disabled young girl the opportunity to be included in something so magical,
      Do you think your family will still have a magical holiday if my daughter becomes too overwhelmed by the lengthy queues and suddenly lashes out and starts self harming, lashing out at anyone within arms reach? I reckon that will soon take some of the shine off your magical holiday? Yes, the GAC was abused, but not by everybody, some of us genuinely do need it

      1. Louise

        Pauline, I am sorry that your daughter has this disability, however it sounds like you managed to have the ‘magical experience’ so if you don’t like the new rules…..don’t go. I live in the UK and as it costs so much for us to visit Disney we Brits can usually only offer our children this ‘magical experience’ once in thier life. Why should our children have their once in s lifetime ‘magical experience’ ruined because everyone with a disability is skipping the line so our children don’t have enough time to enjoy everything. Oh and don’t think I don’t understand what its like for a family with a disabled member as I was brought up by a disabled parent and now look after my father who has Alzheimer’s so I do live it every day! I say thank you Disney for bringing in equality.

        1. kansas

          Louise, it is not the legitimate disabled people that are causing the problems. It is the fraud of able-bodied people that created this issue. If this current program was not abused, it worked wonderfully for those truly in need. I am sorry your father has had the issues he has had and is now dealing with Alzheimer’s. Wishing you the best!

          1. Louise

            Kansas, thanks but it is my mother who is disabled. She has a very rare form of intracranial hypertension which caused her to lose her sight and due to being on vast amounts of medication to enable her to stay alive it put her in a wheelchair and caused her to be too week to walk or move. She was the 3rd person in the uk to have a shunt and the 1st person to survive it but if she had not taken the chance she would have died. Now my father has Alzheimer’s as a result of a head injury he received when he was knocked down and nearly killed by a hit and run driver driving on the sidewalk. So I have experience on dealing with disabilities and my experience began in the 70s before equality for disabled people existed.
            No one is saying anyone who genuinely can not wait in a line should. But equally we should all be given the same wait time…..be it in a queue or elsewhere in the park. Also if disabled people had not ‘rented’ themselves out the able bodied scum who took advantage of the system the able bodied couldn’t cheat. So please don’t assume it was all down to the able bodied.

          2. kansas

            Louise, if you read my earlier post you would see my explanation in preventing disabled people from “hiring” themselves out. I am sorry for the struggles of you family, but to me this issue is more about children and their families than adults with disabilities! Given a specific wait time is the least of my concern! There is still dealing with that wait time! What are your suggestions for a family to do during this wait time when you know absolutely nothing about how they exist from hour to hour?

          3. zachary hayes

            Wrong answer…you don’t get it do you. The disability lines were clogged just as much by the disabled as cheaters…educate yourself on the topic!

          4. Kansas, you said: “There is still dealing with that wait time! What are your suggestions for a family to do during this wait time when you know absolutely nothing about how they exist from hour to hour?”

            I actually gave you a hypothetical itinerary for how a couple hours in a Disney park could be chewed up while waiting for both your disability card and your Fastpass return times to come up. You never even acknowledged that I said it.

            You make it sound like going to a Disney park is some gawdafwul boring ordeal and the only way to overcome it is for your children to have immediate access to whatever ride they want to go on, right away, leaping from e-ticket to e-ticket. Disneyland has several scheduled shows (i.e.: Enchanted Tiki Room, Mr. Lincoln, performers, parades), high capacity scheduled rides (i.e.: DLRR, Mark Twain Riverboat), exhibits and play areas (i.e.: Main St. Cinema, Big Thunder Ranch, Disney Gallery, Penny Arcade, Toontown, Tom Sawyer’s Island), and more poorly attended rides with virtually no wait (i.e.: Snow White, Winnie the Pooh). Even as an able-bodied person who can be there from open to close, I find that I don’t have ENOUGH time in the day to do everything. What makes all of these nonviable options for your family to spend time together?

            And no, telling me I’m a meanie poopie head who just doesn’t understand therefore you won’t explain it to me isn’t an answer.

        2. Danielle ofner

          I am so disgusted to read the comments by some people ” sick of disabled people getting this or that”. This is about people abusing the system and the people it was meant for aren’t able to have all their needs met. Again it’s not about what’s fair but what’s appropriate for that person. I have raised my children not to look at what’s fair to them what what’s right for others. I use to have a saying in my classroom for my students to read everyday when they would complain about what’s fair or not. It said “everyone has individual needs, know what your needs are”. It disgusts me to read how ridiculous others can be. How about I say it’s not fair that people can eat food and my son can’t or it’s not fair that other people can eat through their mouths and my son would need a feeding tube or someone can say it’s not fair that some people can walk and talk and their kids can’t. Again. This is not about what disabled people should and shouldn’t be allowed to do. Have a heart people. Yes people abused the system just as they always have and the people that need it the most cannot access services that meet their needs. To read a comment that says I’m sick and tired of seeing disabled people get a little extra. Well so be it. We all have perks in life. My son may look at the fact that you can eat as a perk or at privilege. I am not up for a debate as to who deserves more in life and I also understand I cannot change the pig headed responses or mind sets of some people. I cannot fathom saying that I would be happy to know that a child with a trach tube or a disabled person should have to do exactly what others should when it just may not be something they are able to do. We have used the GA pass and I have to tell you my son couldn’t stand to be outside that long and walking and was very sick. We wanted him to have the same magical experience as my other son ( we know that’s not always the case in life with him). He was able to have the same experience but also had accommodations at the same time. We would send my son off with my husband and I would have time alone with him in the park and try to get the most out of the day before he got sick again or had to leave. It pained me to watch him throwing up in the living seas or crying because he misses food and it smelled so good but at the same time we were trying to get him to adjust to what he is going through. So just because we had he pass does not mean we looked at it as a get to the front of the line pass. I liked the fact that we could wait in a line outside of the crowds. We waited. Being in the handicapped line is not a front of the line pass. It’s an alternate entrance. It wasn’t always the fast pass line. There were times we waited in the handicapped line and by the time we got to the front we were going out a separate entrance because he was exhausted. And there were times he wasn’t with me and my other son because he was sick and went back to lay down. We did not use the pass. I made it clear to my other son that was Dylan’s pass. Again. It’s unfortunate to push a disabled person to limits they may not be able to handle. Totally disgusts me to read the responses of some people. Have a heart.

          1. For myself, I understand that there is a difference between equality and justice, and that our society has a lot of implicit ableism, and that life is extremely difficult for disabled persons and their families. It is not at all that I am unsympathetic, and I don’t have a principled problem with disabled families having immediate access to rides if it could be demonstrated to be a necessity. But that’s where the confusion comes in.

            So far, a lot of objections to this new policy have been too vague to explain why it is a bad policy. There is a lot of emotion and a lot of insulting anybody who questions why it’s a bad policy, but few specifics. I can understand the sensitivity, but it doesn’t elucidate the issue.

            My understanding of the policy is that it assigns a return time for disabled families so that they do not have to wait in line or in a waiting area. During that time, families are entitled to explore the remainder of the park, ride attractions with shorter or no wait times, or manage their time in any other way that works for their family. From many vantage points, this policy not only seems ideal, but can even look like a privilege in itself (i.e.: you get to do other things while we’re still stuck in line). In order to understand the problem, we need explanation about why this doesn’t work.

            Unfortunately, and I hope this is only a matter of miscommunication, the emotional reactions have a side-effect of reinforcing the image that disabled families have been enjoying an unfair privilege… To have been able to ride the same ride multiple times in rapid succession, to gain immediate access to e-ticket rides, to enjoy significantly more rides-per-hour than other people, etc. I don’t think that anyone really believes that disabled families are laughing all the way past abled families, or that you wouldn’t rather have physically or neurologically typical children, but it raises the question of how much of these privileges are actual necessities. The tendency to get defensive, be vague and go on the attack when questioned (i.e.: “We just need it, you just don’t understand, and you’re a horrible heartless person.”) makes it look like these privileges are indefensible. That is just a matter of psychology.

            Would you, or anyone, be willing to give a specific, rational perspective on why the new policy is worse than the old one from the point of view of meeting your NEEDS and not simply removing a happy privilege? We all understand that it would “diminish your experience of the parks” to have to wait your turn after having enjoyed front-of-line access, but the dialogue needs to go beyond that. Why is immediate, preferential access to rides a necessity for disabled families relative to having an assigned return time that allows you to do other things in the mean time? I am genuinely curious and am totally open to adjusting my view of the policy.

          2. Louise

            You are right life isn’t always fair and everyone has different needs and abilities. Living in England means it costs us so much more to visit Disney and means its a once in a lifetime experience for most brits. It also means we usually have to save for several years to afford it due to the cost of living being so high in the uk. Then spend at least a day traveling on planes. So when we do finally get to go and then have to queue up for a ride in peak season as we get fined by the government if our children miss school unless they are ill then it is frustrating to see other people skip the queue. However it we know they have come to the ride at thier designated time due to the fact thier disability prevents them from queuing the frustration is eliminated.
            So its not always fair. If it was foreign visitors may get to skip the queue due to time restrictions and the fact it costs us so much. And locals could have priority as they live thier and have to put up with all us tourists driving badly as we don’t know where we are going. And everyone over 60 would get to skip the queue because of thier age. And anyone with a toddler who doesn’t yet understand what a queue is would skip the queue too.
            We all have a reason to skip the queue but like you said. …life isn’t fair. If it was people wouldn’t live in poverty and struggle to find food every day to survive, no one would be ill and fighting illnesses and disease or live in war torn countries.

          3. kansas

            Danielle, after reading your post I realize you seem to have a similar situation to that of mine. As well as you expressed you unfortunate situation above, there are people that will not understand! No matter how much detail you go into regarding your situation they will not understand because they are feeling picked on because others have a “perk” they don’t. I am sure your feelings are like mine when I say I would give anything to have a “normal” child and not have to deal with any disability. I have typed until my fingers are sore trying to explain what it is like to live the life of one of these less fortunate, only to have them want more reasons, more explanations, or have them make suggestions on how I should handle Klaire. When in actuality they do not even scratch the surface of understanding these unfortunate disabled people or their daily life. I do understand you! I wish you the best and want to encourage you to continue to stay strong for your family regardless of people that cannot understand. Until they live a day in your life, they should not make suggestions on how you should live. I wouldn’t attempt to suggest to any of them what is best for them. I have no clue how they live daily.

        3. Pauline C

          I live in the UK too Louise, and we booked and paid for this holiday before the new rules came to light, I can’t get a refund on my flights and tickets. So what do you suggest I do, just right off the money I have already paid out? Equality does not mean that everyone gets given the same thing, some people need more help than others to become “equal”

          1. Louise

            Disney are still offering assistance to those who need it to be equal. They have not taken away assistance just changed it. The difference means that everyone gets a chance to do the same amount of rides in the same time.
            I appreciate its difficult for people but no one is making you queue. No one is putting your daughter in danger. If your daughter’s disability means she could self harm if she doesn’t get things then perhaps Disney is not the most suitable holiday destination for your family.
            Its very difficult to understand how you manage to get your child through the long queues at security and immigration when flying if she is so bad she can’t understand she has to return in an hour to go on a ride. How do you keep her occupied on a flight if you can’t keep her occupied whilst waiting for your return time to enter an attraction.
            Perhaps it would be kinder to not put your daughter in this stressful position.

      2. kansas

        Pauline, don’t let the senseless words of people that are ignorant to your plight upset you. Say a prayer for people like Carson who don’t live in the same world as we do. He would change his tone if he understood. It is by the Grace of God that he does not have to understand! Keep your fingers crossed Carson!

        1. Kim Reding

          Very well said! The people who don’t understand have had the good fortune of not living with the issues, so therefore they are clueless understanding the varying types of needs and how the accommodation should definitely be made for people with disabilities. We should not stay home with our children because they are disabled and cannot “handle it”, that’s the most absurd thing I have read on here, but that’s what you come to expect from ignorance. It looks as though the policy has been amended and will bend based on individual need and so I do feel they are going to accommodate very closely to the former GAC in cases that need it. I just returned from Disney World yesterday and when in a conversation about my concerns over their change with a cast member in the know, they reassured me not to listen to the rumors and that Disney is going to continue to accommodate. After reading their recently issued statement, I can see they are going to work with families closely to ensure that those who really need certain access will continue to receive it.

          1. Louise

            I didn’t say stay at home I said perhaps it wasnt the most suitable holiday destination. Also you should not assume I have good fortune. If you read my earlier posts I explained I wad raised with my mother who is disabled and I now care for my father who has Alzheimers. Knowing my fathers limits means he can’t go to ANY destination on holiday now. However a few years ago when he was physically well enough to travel we went to Australia to visit his 2 sisters there. He had an episode on the flight there because he couldn’t have fries on the plane. No one around understood and no allowances were made for him. Even in the relative earlier stages of his condition it was apparent this would be the last time he could travel. He got too stressed out of his routine and comfort zone that it wouldn’t be fair on him or any other passengers/holiday makers to expect him to handle traveling ever again. He has no holidays now, not because I am mean, or because its such hard work (and trusi me it is) but because I love him too much to put him in a situation that i know will distress him. I would love to take him places and show him things but accept this is not possible. He has this condition due to being knocked down whilst on a sidewalk by a hit and run driver and sustaining a head injury. It was a sudden change of lives for all our familly and we had to adapt quickly. Please don’t make the assumption that because I don’t have a disabled child I have no idea of living with issues. I am thankful my father survived the accident but at a cost to his standard of living and our families life styles. I don’t expect everyone to understand and I don’t expect anyone to treat him differently due to his condition. He still has to wait in line at a cafe too get a table, or in the shop to be serve eventhough he doesn’t always understand.

          2. Louise,

            Unfortunately, one of the things you have to factor in is that in a lot of Disney fandom there is an ugly undercurrent of entitlement. Many people… not all, probably not even most, but many (and usually Americans)… feel that going to a Disney park is their right, no matter where, no matter when, no matter under what conditions. They won’t even let their own children stop them from going, even if they’re disabled or still babies. It’s not just an issue of disabled families. Suggesting that they not go to Disneyland, even if it’s just to wait a few years, makes you as evil as ten Hitlers.

        2. Pauline C

          Louise – “perhaps it would be kinder not to put your daughter in this stressful position” are you being serious ????? what do you suggest I do, lock her up in an institution away from the world? Everywhere is stressful for my daughter, going to the park, going to a supermarket, shall I stay at home and keep her inside 24/7? Plus , what about my other daughter, should she forfeit her chance to experience Disney just because she has a sister with severe challenges? When we are at the airport , I phone ahead and make plans, thankfully they are not run by small minded people and accept that it makes life a bit more easier for everyone to have a quiet waiting area, and a security guard that is prepared to wait 10 minutes for her to take her shoes off to be scanned, a line that isn’t beside the regular security line and doesn’t involve joe public rubber necking and voicing their opinions.

          You ask, how do I keep her occupied on the flight, I only let her have very little sleep the night before and we have medication to help her sleep, other than that I sit constantly stroking her arm , keeping her calm and sing her fav nursery songs over and over again. The thing is , on a plane there is no where she wants to go and nothing she wants to see, so its a lot easier to keep her calm and in her seat. However if she sees the magic teacups and knows that they are right there in front of her that is a completely different situation, she has no understanding of, we have a virtual ticket and will be coming back in an hour. She is also visually impaired and tube fed, so going to watch “wishes” or go and sit somewhere and eat an ice cream is not a viable option for us. Whereas the other poster with the painful leg can go and experience the other bits of the park whilst waiting for their virtual time to come round, we cant. What kind of world do we live in that would deny a family the ability to have some joy in their life and have some sense of “normality” in doing what every other family can do so easily.

          1. Louise

            At the end of the day we all have limits and needs. I agree that some people need extra assistance and some people will just cope and get on with things. I would never suggest anyone should be ” locked up in an institution away from the world”. If I was that harsh my father would be in a nursing home and not living with me and my partner.

            As for the issue with disney if someone is genuinely in need of a way to skip queues due to health issues I don’t have an issue. I do however have an issue when the disabled person doesn’t need to skip queues and does and does so with a small army in tow!
            Last time I stayed at Disney my biggest bug bear was people who hire the mobility scooters and skip the lines and take 4 seats on a bus up with thier scooter so passengers with small children or elderly passengers have to stand. Then you see the very same people sat at the bar on a stool and walking around the pool area with no difficulties. It happened constantly and began to annoy me when I could have done the same but have morals.
            I am also going to get abuse for this but it annoyed me no end that after queuing for a long time in hot weather when i finally did get on the ride approximately 50% of the time the ride would stop half way through to assist someone with a disability to get on. The result was 50% of what we went on after a long queue was ruined for us. We were never offered the chance to go on the ride again despite our enjoyment being ruined. I wonder how many times your family has skipped the queues then spoilt the entire experience for everyone on the ride as it stops and do you ever consider the enjoyment ruined for others.
            Everyone’s time at Disney is precious. Able bodied and minded Children and adults also have the right to experience a magical time. Try explaining to a 4 year old why the ride stops when they think its real.
            I am not an evil or selfish person but sometimes, when I’m hot and tired from a long queue I do resent queue skipping and having my experience ruined.
            Cory…..I wil now look like every evil in the world rolled into one person.

          2. Pauline C

            Louise – ” I wonder how many times your family has skipped the queues then spoilt the entire experience for everyone on the ride as it stops and do you ever consider the enjoyment ruined for others.”

            that says it all, shame on you! and I hope for your sake that your son doesnt go on to have a child with autism or some other developemental delay because with you for a Grandma they would have no chance.

          3. Louise

            Sadly you will never get your wish as I can’t have children thanks to going through early menapouse at a very young age. Mother nature never gave me a chance to be a mum so I’m sure your glad about that.

          4. Pauline C

            I am sorry that you went through the early menapause and can not have a biological child of your own, I assumed when you were talking about explaining to a 4 year old the reasons that the ride stopped , that you were talking about your son, clearly you must go on holiday with a relatives / friends child. I am not small minded enough to wish childlessness on anybody ,
            However let me tell you this, my sister was at Disney with her 2 kids at peak time this summer, they are aged 6 and 3. They were waiting in the long queue to go on the cars ride at Disney, They saw a young lad in a wheelchair getting to go in the disabled entrance , and yes they did moan and say thats not fair, how come he got on. Well my sister said , because that little boy has special needs just like your big cousin . My nephew at aged 6 said, oh thats good that would mean “X” would be able to have a good time too!! Now if he can grasp the concept at aged 6 years old, surely a fully grown adult can show the same level of understanding and compassion?

          5. Louise, we’re going to have to start measuring your evilness in KiloHitlers.


            Pauline C.,

            You fell into exactly the sort of thing I was talking about. Louise, speaking from a position of having disability and health issues in her family, offered the suggestion that if not being able to go on every ride right away would create an unbearably stressful situation for your children, then maybe Disneyland is not a good vacation choice. You immediately jumped to the most emotionally charged, extreme, strawman, false dilemma scenario that Louise thinks your child should be locked up, which comes off as extremely entitled. A lot of self-entitled Disney fans tend to forget that going to a Disney park is ITSELF an incredible privilege. The vast majority of people in America, let alone the world, cannot afford to go to one, ever. My parents could never afford to take me to Disneyland when I was a kid (eventually I took myself, when I was 27). And then on top of that you threw in that creepy, passive-aggressive wish that Louise have an autistic child as a form of karmic retribution, which you retracted after she humbled you in the bizarre game of medical trumps you’re playing.

            Instead of moralizing, insulting and threatening people, why don’t you just rationally answer why it is NECESSARY for your enjoyment of Disneyland for your children to get to go on any ride they want right away?

          6. Pauline C

            Re putting her in an institution, You are missing my point, Louise said that ,” then maybe Disneyland is not a good vacation choice.” my daughters disability doesn’t take a day off, it wouldn’t matter if she went to Dinsey or the local caravan park down the road, WHEREVER she goes, her autism and behavioural issues come her . Why should she and her sister miss out on Disney, when a little bit of assistance can address this and make it accessible to her?

            “And then on top of that you threw in that creepy, passive-aggressive wish that Louise have an autistic child” please read what I said again, I NEVER wished that she should have an autistic child,

            ” why don’t you just rationally answer why it is NECESSARY for your enjoyment of Disneyland for your children to get to go on any ride they want right away?” I believe I have explained in a number of posts why I require the GAC for one of my daughters, my other daughters needs ( yes, both my daughters are disabled ) would be easily met with the new rules. I do NOT abuse the GAC, I do not allow my children to ride a ride over and over again, sticking two fingers up to the other families who are waiting in line, we go on once and then move on. I don’t stamp my feet and shout out “life’s not fair” when others are sitting outside eating ice creams enjoying the sunshine, and my daughter is tube fed. ” I dont complain about my daughters wheelchair getting constantly stuck in the parks mono rails , that are there for a parade that she isn’t able to see because she is visually impaired. I don’t get a discounted ticket because I wont be able to stay to watch the fireworks over the castle because my daughter couldn’t cope with the noise, do I grudge everyone else the ability to stay and watch these fireworks and enjoy that family time together? no I do not . I am happy that you and your family get to experience something so magical and I take pleasure at watching strangers childrens delight at meeting Mickey and Buzz etc Is it too much to ask that you show my family the same courtesy and let me get a bit of pleasure from my child , in a 3 hour time window that she can cope with in the parks?

            Finally, I am all for Disney tightening up the GAC and if I ever came across someone stating that they only hired a scooter to get on the front of line then I would call them out on it and verbalise it very loudly to hopefully install some sense of shame on them. If I saw that same person later on the days outwith the park then again, I’d challenge them and point out to them how despicable their behaviour is. I dont see why Disney cant deal with the fraudsters , surely they can monitor the kids that take turns sitting in a wheelchair, there must be CTTV all over the parks / car parks? If a CM becomes aware that someone is abusing a GAC then give them the powers to take them back,
            Don’t punish the sickest and most vunerable people in society just because a few scumbags took advantage of a badly monitored system.

          7. “You are missing my point”

            And I think you missed mine, but let’s continue…

            “Why should she and her sister miss out on Disney, when a little bit of assistance can address this and make it accessible to her?”

            I never got to go to Disneyland when I was a kid. My family was poor. With the kind of money my fiancee and I make right now, there is no guarantee we’d be able to take our eventual child to Disneyland either.

            This is where we really see the entitlement of Disney fans come out, and I actually do turn into an unsympathetic KiloHitler. If you can afford to take your children to Disney AT ALL, that is great but it also places you in a position of incredible privilege IN ITSELF. Going to Disneyland or Disney World is not a right. There is no such thing as “missing out on Disney,” there is only enjoying the privilege of going that a lot of people don’t have. I know because I never got to go until I could pay for it myself.

            As for “a little assistance,” that is exactly what you have. You still have the new disability card AND you have the Fastpass AND you have all the things you can do between those times, like that hypothetical itinerary I gave to Kansas. None of you have even ATTEMPTED to explain why it wouldn’t work.

            “I NEVER wished that she should have an autistic child”

            You said: “and I hope for your sake that your son doesnt go on to have a child with autism or some other developemental delay because with you for a Grandma they would have no chance.”

            Which is A) a creepy passive-aggressive way of wishing karmic retribution on someone while making it sound like you’re not (i.e.: “Wow, you’re so annoying, I really hope you DON’T get hit by a bus”) and B) is a disgusting attack on Louise’s capacity to be a caring grandmother.

            As for the rest, the way you describe your voluntary itinerary in the parks, it sounds like the new policy won’t make any significant change at all. Unfortunately I can understand why Disney would not crack down on abusers in the parks, because Disney is a company that sells its image, and its image can’t afford to have its image be castmembers demanding that everyone in a wheelchair prove themselves in front of other guests. That looks really, really bad.

          8. Pauline C

            I have an idea, Perhaps instead of giving the CM powers to withdraw a GAC for guests who are caught abusing the GAC perhaps we should give that power to people like you and Louise. Clearly you both know a lot about how a disability effects disabled children and their families. You could sort out the worthy from the unworthy ,

          9. Pauline, you said: “Clearly you both know a lot about how a disability effects disabled children and their families. You could sort out the worthy from the unworthy.”

            Again with the strawman arguments, insults and emotional appeals. Why not actually address the questions and the issues instead of trying to shame and insult people?

            Incidentally, if it were up to me, I would totally let your kids on rides right away. I don’t know about you though. I might make you wait. Its not your kids’ fault that they’re the way they are. You have no excuse for your behaviour though.

  13. did disney actually discuss this problem with disability groups? in uk we discuss with groups who will give constructive decisions and give ideas to solve problems.

    once again its the thieves who ruin things for everyone else, wether able bodied or not.

    1. kansas

      Disney discussed this with Autism Speaks, and a few other groups. however, if you go to the Autism Speaks web-site you will read that the overwhelming majority of those with Autism do not support Autism Speaks support of Disney’s decision. These large groups have become so “in” to doing the right thing, they have lost touch with what their actual goals should be. To them, this is more about the publicity and money that will flood them as a result of their supporting Disney! Someone on the web-site quoted where the majority of the donations to organizations like Autism Speaks goes. It was like 30% to those with the disability and 70% to the organization. Guess what this means? That is why Disney should not have contacted these big organizations. They should have contacted guest with legitimate disabilities and receive their input!

      1. Pauline C

        I just saw a video of the chair of autism speaks, he says that Disney did NOT discuss the new DAS card with them, they did however discuss the new booklet on dealing with the parks with a sensory/ cognitive challenge.

        They are not in agreement with the new DAS and do not think that it will meet the needs of some autistic people, although others will find the new card “manageable”

        1. Kansas

          Everyone that I have spoken with at Disney has told me that Autism Speaks has been a major contributor to the new GAC. What has happened they saw the uproar amongst those who are members. They noticed the post by families affected by autism on their own web page.
          They are trying now to cover themselves to prevent damage after upsetting their own people.

  14. Louise

    Kansas, thanks but it is my mother who is disabled. She has a very rare form of intracranial hypertension which caused her to lose her sight and due to being on vast amounts of medication to enable her to stay alive it put her in a wheelchair and caused her to be too week to walk or move. She was the 3rd person in the uk to have a shunt and the 1st person to survive it but if she had not taken the chance she would have died. Now my father has Alzheimer’s as a result of a head injury he received when he was knocked down and nearly killed by a hit and run driver driving on the sidewalk. So I have experience on dealing with disabilities and my experience began in the 70s before equality for disabled people existed.
    Disney are still assisting people who need additional help to achieve equality.
    No one is saying anyone who genuinely can not wait in a line should. But equally we should all be given the same wait time…..be it in a queue or elsewhere in the park. Also if disabled people had not ‘rented’ themselves out the able bodied scum who took advantage of the system the able bodied couldn’t cheat. So please don’t assume it was all down to the able bodied.

  15. Kelli

    I see where those with certain disabilities will face some difficulties with the new system. As a local who is very aware of “companies ” that abuse the system for tours, I’m unsure of what Disney could do differently ( and I’m not positive that this new system will curb abuse by much) as for me ( a person with a disability) I never got the GAC card because I felt it was “cheating ” for me to just go through unlimited fast pass lines , with my disability. I have no issues like some with small crowded spaces or over heating or time constraints b/c of physical problems,ect. I just can’t stand for more than 30 or so minutes at a time without a sit break, so the new system will work fine for me as I get to sit more :). I surely sympathize with those families for whom this will not be beneficial. It’s such a shame that we can’t all show a Dr. Letter and each be provided accommodations that fit with our needs ( no more and no less)

    1. Sharon

      Although Disney likes to say the ADA won’t let them request verification of disability that isn’t exactly true. If they are complying with ADA guidelines then no they cannot ask for proof but just as the DMV requires proof because a handicap placard is above and beyond the alternate entrance is above and beyond and therefore Disney is allowed to ask for verification of disability.

      The story I read about a mom of a child with autism going to Universal and getting a disability pass and a wait time of 90 minutes for Harry Potter and then trying to find another ride and giving up after 45 minutes by 60 minutes the family had to leave the park because the child had a meltdown. They did this without ever riding a single ride. I ask those of you who think this is fair have any of you ever had to leave the park without ever riding a single ride because of a disability of which you were receiving accommodations for? I ask the question because I have. We talk about children but these children may be adults. I read about my 2 year old or 3 year old having tantrums because of a long line but can you imagine trying to control a 16 year old having a two year old tantrum. A bit harder to physically manage.

      I will not go to Disney and find out what extra I can ask for (since they say you can go to guest relations and talk to them) only to find it’s a failure and to have spend at least $300 on admission, plus transportation, lodging, and food only to throw it down the toilet.

      Is it Fair? “Fair doesn’t always mean everyone getting the same thing. Sometimes it means each of us getting what we need in order to be able to do the same things.” We max out at 2 – 3 hours in the park if that with the previous accommodations. The question should be will you go anyway even with the changes? If the answer is no it’s simply not possible then that is a problem. My answer is no and for those of you who think this is a change that needed to occur and are happy well I hope you end up next to a child like mine in line and when you get hit, kicked, or bitten do me a favor and remember what you said here and do not give the parents and evil eye for not controlling their child. I assure you they are doing the best they can under the circumstances.

      BTW I do not blame Disney for this change as I understand they had not choice. I do blame them for not truly looking at the law and stating things like ADA won’t let them ask for proof.

      1. Tania

        You understand what while someone may not need a wheelchair or handicapped parking in daily life, in Walt Disney World they may (need a wheelchair, ecv, help of some kind)? The average person walks something like 8+ miles a day at Walt Disney World – many don’t do that in our daily lives. So no, requiring proof like a handicapped placard doesn’t make sense. (And yes, I am disabled, I do have a handicapped tag, am unable to go on any rides, and still love all my trips to WDW).

  16. Anthony

    Sounds like they’re going to the same system that Universal uses…

  17. April Ogden

    I commented at the beginning of this post and have read all the comments that have been posted. I am utterly disgusted with some of the ignorant views of some. Are you actually human beings?? Some have got no compassion at all for children that have disabilities. Let’s hope that they never have to live their lives in a wheelchair, or never have a child with a disability. My child with autism does need as some put it “preferential” treatment to be able to enjoy the rides like others do. Is this so wrong?? Every single day families that have a child with a disabilty struggle, is it so wrong for them to want a day when the struggles can be eased a little and to show a child a magical time. Yes this system has been abused by some but for others it has been a lifeline to a single day of enjoyment! If you haven’t got a child with a disability well maybe you should be keeping your nasty comments to yourselves, the comments that you have made doesn’t put you in a good light, it just shows how ignorant you are! You don’t have to cope every day with your child’s disabilty, so basically you know nothing. Start acting like a human being and show a little compassion towards the children that need the extra help!

    1. Rather than get emotional and defensive, insult people, act moralistic, tell us we shouldn’t dare question why this policy won’t work, make out like having a return time for an attraction is like throwing you to the wolves, and give that creepy, passive-aggressive wish that we all have disabled children as a form of karmic retribution, you could just explain calmly, specifically and rationally why the new policy won’t actually work.

      1. April Ogden

        Don’t think that I actually wiished a disabled child on anyone. Is it any wonder that I’m getting defensive with some of the comments on here? And why would you feel the need to comment on this post in the first place,as it doesn’t affect you does it? As for explaining calmly, I am calm! But I’m also disgusted with the comments that have been left on here about children with disabilities. Try reading my post correctly and trying to put your own twist to things is not clever, just ignorant!

        1. kansas

          Best post yet April! Those who have no issue in dealing with a disability should not post here. That would be like me posting and making suggestions to a group that I simply do not understand. I have more understanding about others than to do that!

          1. Sharon

            They are posting because it affects them. They have to wait in a longer standby line. And while I do understand that I simply cannot imagine that the true numbers of those needing the pass are anywhere near the actual numbers using it. We all know that is true.

            As for it works in Universal so it will work in Disney. Well does it work in Universal? From my example above I would say no it doesn’t. Why should Disney be different? Well they are the ones that promote themselves as the most Magical Place on Earth. That isn’t the wording of parents with disabled children or the wording of the disabled themselves. Because of that wording yes I expect Disney to be different and well Magical.

            As for parents getting emotional well did you know that parents of children with autism suffer the same stress as combat soldiers? (I would assume that other disabilities cause the same stress but the research I read was done on mothers of autistic children.) When you live your life on the edge waiting for the next bomb to drop at any moment it’s no wonder we get emotional or defensive.

            I just want my 2 hours in the park ride several rides and get out and leave the park to everyone else the rest of the day while we go back to the hotel and swim in the pool or play in the playground. And no I don’t think paying for admissions and getting 0 – 1 ride is acceptable.

          2. April Ogden

            Can you actually believe some of the comments on here Kansas? Why would someone comment disgusting things about children in the first place and then to try and justify themselves by twisting things others have said. Glad I don’t know anyone like that, they should be ashamed of themselves. Sad people with nothing better to do than to comment on something that doesn’t affect them in any way whats so ever!

          3. Kansas

            April, the comments of others involving things they no nothing about no longer bother me. The first few years of having to deal with a severe case of a disability the comments bothered me. Now I realize it is just ignorance that is behind these ridiculous comments. There are several commenting on here that there is no reason to try to educate regarding your situation. The problems on this page are caused by the same type of people that caused the change of the GAC policy! Those who blind, uneducated, self-centered, and feel like they are entitled to an explanation for why others get something they consider unfair. It is impossible, but I would love to put some of these people in my shoes for eight hours. Trust me, their tune would change then!

        2. April, you said: “Don’t think that I actually wiished a disabled child on anyone.”

          The comment I was referring to was “Let’s hope that they never have to live their lives in a wheelchair, or never have a child with a disability.” As I’ve told other people who’ve made remarks like that, it is a creepy, passive-aggressive way of wishing karmic retribution on someone without making it look like you’re doing that (or as you put it “ACTUALLY” wishing it on them). It’s actually pretty despicable.

          Next you said: “And why would you feel the need to comment on this post in the first place,as it doesn’t affect you does it?”

          Actually yes it does. We live in an interconnected society where changes to rules about guest access to rides affects all guests. You guys are fond of accusing everyone else of having an indifferent attitude towards others, but I see that far more from you guys. Very much a “we’re coming through, get out of our way, if you don’t like it YOU don’t go to Disneyland” sort of attitude. To be fair, it’s not just you guys: I see lots of that kind of attitude out of certain elements of Disney fandom. It’s the ugly sense of entitlement I talked about in another post.

          As for my comments, what I was trying to do is ask questions to better understand this new policy and exactly what the objections to it are. Unfortunately, a lot of you have been very inexact in your objections. Essentially the only reasons that we’ve been given for why the new policy is bad is because you say so and we shouldn’t dare question you or else we’re heartless monsters (and because Disneyland is a really boring place with nothing to do except ride all the e-tickets, apparently). Um… okay… As I said before, the apparent inability of parents of disabled families to clearly explain why the policy doesn’t work without resorting to insults, strawmen, emotionalism and creepy passive-aggressive wishing disabilities on people doesn’t really strengthen your case.

      2. Pauline C

        Cory, Once again, I’ll repeat myself – I have two daughters both disabled , one much more profound than the other one. For one of my daughters the new DAC would work perfectly well, as she is able to reason, communicate, understands the concept of time and has the ability to enjoy the sites, smells and sounds that Disney has to offer whilst she is waiting for her virtual ride time. Disney to her isn’t just about the rides. However , my other daughter has severe autism and complex health care needs, so It doesn’t work simply because she is mentally and physically unable to wait for an hour + to get on a ride, she does not understand the concept of a “time slot”, she will start to self harm and lash out at anyone within arms reach due to frustration . When she gets stressed , she starts to loose control of her senses and often ends up soiling herself. Its not easy changing a teenager in a disabled toilet. She is tube fed, so cant enjoy the experience of eating an ice cream to pass the time and is seriously visually impaired so cant see the parades / shows etc We have roughly a three hour window available to us before we have to leave for medical reasons.
        we are booked to go in December so at an estimate the new system should get us access to 2/3 rides, possibly 4 if we are extremely lucky, however in reality it will be one or two rides because by the time we have queued to get in to Disney, then queued to get our assistance card and then queued for say 45-60 minutes for our first ride pass, that would be us getting close to the 3 hour mark.
        Another poster says , Universal have had this system for years and it works just fine, well sorry to burst your delusional bubble it doesn’t work. If you opened your eyes a little I think you would observe that very few seriously disabled youngsters go to Universal parks because they know that the system doesn’t work for them, so don’t want to waste their money. Which is no doubt good news for the poster called Louise, as there are less disabled people in Universal Parks to “ruin the experience for her. ”

        So yes, in answer to your questions, the DAC will indeed work for some disabled people and their families , the people with the sore legs, hip problems and sore backs, they are all going to be fine HOWEVER , the most seriously disabled people and their families, the very people that the cards were designed to assist in the first place are not going to be able to access the parks.

        1. Yes, and Disney has already said that they’ll assess things on a case-by-case basis. If your daughter is literally incapable of doing anything but riding any ride she wants to ride right away, I’m sure they’ll accommodate that. What is the problem?

          1. Sharon


            According to someone who arrived at the park today requesting their card they were told that the card would be good for one day and where to go tomorrow for the new system and that there was nothing beyond the standard go to the ride get your time on the card and wait your turn. There was no case by case accommodation.

            Reality is there probably will be in the future but we are at least several weeks if not several months out from seeing that happen on a consistent basis (luck of the draw of the cast member you get), but right now I would say that they don’t even know that will be an option. And although I can say well that’s ok I will wait till the kinks get smoothed over someone who has reservations and maybe plane fair that can’t be cancelled are stuck with what could be a disastrous vacation. Since I drive to Disney I know that I would have insisted I be allowed to cancel my reservation without penalty if I were within the 45 day non cancellation period.

          2. That sucks for them, but go figure, I would want to ask a lot of questions about exactly what happened and what this person was asking for. It’s entirely possible that the castmember DID consider the case and decided “no.”

            The transition period probably will have ups and downs (on both sides: from cast and guests), but that is not a problem with the system, just the nature of transitional periods.

          3. Sharon

            Since the person qualified under the medicaid waiver program they are fairly low functioning and are dealing with severe behavior problems. It was the personal care assistant that took him to get the card so mom might not know exactly what was said but it is my understanding that nothing was asked about the new system until after the cast member brought it up.

            You are absolutely right in saying it is most likely a problem in the transition but I really think Disney needed to do an early announcement so that guests had plenty of time to not have a vacation during the transition. IMHO they need to be more lax since these people didn’t have a choice but hey I’m the one that had a special needs kid before I knew of the pass and still had no idea there were people bypassing me in line.

          4. Pauline C

            The problem is that there is no official word from Disney on how they plan to meet the needs of youngsters like my daughter, so I have now got a very expensive holiday booked that may turn into being the holiday from hell. Perhaps I will get lucky and get an understanding CM,but perhaps not,

            – will I then have to explain at each ride that my pass is slightly different from the normal pass,
            – will that CM be trained and understand?

            -or will I have to explain my daughters specific challenges again and again, with joe public looking on and judging us.

            Disney changing the GAC has created a “look at those disabled people scamming the system” kind of attitude, you only need to re read this thread to see the sad attitude towards people with disabilities.

            You yourself imply that my daughter gets whatever she wants straight away, this is NOT the case. We get access in the wheelchair line and we wait there, very rarely do we get to walk straight on. My guess is that we average around 5 rides and a parade, before we have to leave.

            However, going by your reply above it looks like you perhaps agree that a one size fits all approach is not the way forward and hopefully you can see that some families do need some extra support.

            Who knows, if you are there over Christmas perhaps you might even get some enjoyment from watching the sheer joy on my daughters face when she goes round Its a Small World, and when I pass your family swaping pins with a CM, standing to meet Mickey or to watch the parade or do the 101 other things that Disney offers that we cant participate in , I can enjoy hearing their excited chat and seeing their delight.
            Everybody is different, everybody has their own struggles and familiy dynamics to deal with, there shouldn’t be a “them and us” attitude. I don’t feel I can add anything more to help explain why the new DAC will not work for my family so I’m going to bow out now, but I would like to say that I hope your next vacation in Disney is a wonderful one and hope that Disney can work their magic and find a balance that meets the needs of the severely disabled, the disabled and the non disabled guests.

          5. Pauline,

            You said: “you only need to re read this thread to see the sad attitude towards people with disabilities.”

            I don’t have a sad attitude towards people with disabilities. I HAVE developed a sad attitude towards certain PARENTS of people with disabilities, based on their behaviour here in this thread, but that’s a separate issue. Given how you just demeaned people whose disabilities are physical rather than developmental (yeah sure, paraplegics just have “sore backs”), I’m not sure who you are to talk anyways.

            You also said: “However, going by your reply above it looks like you perhaps agree that a one size fits all approach is not the way forward and hopefully you can see that some families do need some extra support.”

            I never denied it. It’s been YOU guys flipping your tops over fears that Disney won’t accommodate you. What I’ve been trying to do is parse out is WHY this new policy is so bad. So far most people haven’t been able to explain why without resorting to insults, emotional appeals, strawmen and wishing disabilities on the rest of us. You give a half answer about how hard your life is, then call us a bunch of names and wish that we don’t *wink wink* get an autistic kid ourselves, and call it a day. Sorry, but that doesn’t answer the question.

            Anyways, yeah, YOU’RE the one who implied that if your daughters can’t get on any ride they want right away, then Disney is a complete waste of time for you. Don’t put that off on me. Since YOU have questions, might I make a suggestion? I realize that I’m a heartless monster whose evil is measurable in KiloHitlers and you totally hope I’m never in your situation *wink wink* but why don’t you actually, you know, talk to Disney about it? Call them up or e-mail them. And when you’re there, if you don’t get a compassionate CM, talk to a manager until you get what you need. I just wouldn’t recommend talking to them the way you talk to anybody else or they might straight-up remove you from the park for verbally abusing the employees.

          6. Pauline C

            Cory – ” Given how you just demeaned people whose disabilities are physical rather than developmental” In what way have I demeaned these people? all I said was the the people who get a sore back after 1/2 hour of standing in line, those with broken legs etc are going to be adequately catered for with the new DAC I’m not talking about people with serious and painful health issues like bone cancer, crushed spines /severe backpain and 1001 other physical conditions that you and I have no understanding of . I think you will also find that I said one of my daughters who has autism would also be able to cope with the new DAC, as she has enough communication skills and a higher level of comprehension to understand the virtual wait system.

            “I never denied it. It’s been YOU guys flipping your tops over fears that Disney won’t accommodate you.” do you blame me? , this holiday is costing me a small fortune and 3 months before we go I find that the ground rules have been changed and no one is able to tell me if my daughters needs can get met or not!

            “YOU’RE the one who implied that if your daughters can’t get on any ride they want right away, then Disney is a complete waste of time for you.” Just so we are clear , I’ll state again we “NEVER” got on the ride straight away, we go in the wheelchair access and on average our wait time was 20 minutes.

            and finally let’s address the “you totally hope I’m never in your situation *wink wink* just for the record my daughter may have severe challenges in her life but she is the most amazing person I know and I am totally blessed and honoured to have her in my life. The world with be a better place if it had more people like her in it as she is a joy to be around when her needs are getting met, and she feels safe and secure.

          7. Kansas

            Let me make a suggestion! Quit trying to communicate with Cory! He is not a discriminating person but did you notice the name change from Cory to Cory Gross after insisting that I explain why the GAC is basically a must for my family? Yeah Cory, you sure run your mouth a lot and try to use your wide range of vocabulary but I have you figured out. You are nothing more than a troll! Get a life! OH yeah, and there is no apology for this, What comes around, goes around! Take it however you want!

          8. Louise

            Someone has posted a clip of a guest accessing the new system andthe CM said for a child with autism they can issue a pass for immediate access to the ride as well as the new access pass. So to me this shows Disney are still considering the needs of thier guests.
            As for all the insults thrown at you and me it shows we are the ones who are not small minded. By someone asking why comments are on here from people who are not affected it shows a discrimination against families without disabled children.

            I didn’t get to visit Disney until I was 27 and like Cory paid for it myself. However the reason was due toymy num being very ill and when she wasn’t in hospital fighting for her life she was recovering from operations.If I had been fortunate enough for another family member to have taken me to ease my stress for a while and live a “normal” life for a few days would I have been given a fast pass to the rides.

            So discussion over. Children with cognitive difficulties can have immediate access to a ride. So smiles all round.

          9. Congratulations Kansas, you figured out how I access the site from two different computers that have two slightly different autofilled fields. I must be a pretty inept troll to go by a name you could figure out. Or maybe accusing people of being trolls is just a handy ad hominem that people resort to.

            Incidentally, I haven’t been “running my mouth.” I’VE been asking questions and even offering potential solutions for how the new policy could be made to work for your family. I’ve only STARTED getting frustrated by your guys’ CONSTANT insults. I haven’t been nearly as rude as you guys are, like with the overt threat you’ve now posted.



            “In what way have I demeaned these people?”

            You said it might work for people who have “sore backs” and “sore hips,” which is a pretty callous way of describing physical disabilities.

            “do you blame me?”

            For being nervous? No. That’s what you should talk to Disney about instead of insulting anyone who asks you questions or doesn’t see it your way. What I blame you for is insulting people and wishing disabilities on them and their children.

            “just for the record my daughter may have severe challenges in her life but she is the most amazing person I know and I am totally blessed and honoured to have her in my life.”

            I bet she is. I bet we all have a lot we could learn from her.

          10. kansas

            Cory, you have demeaned people from the beginning of this post. You have insulted people’s intelligence throughout this post!
            you continue doing it by signing in a Cory Gross. You want to use all of the elaborative words to make others assume you are legitimately asking questions so you may become better educated. Trust me fool, I only throw insults to those who insult!
            Who gives a damn why you have been insulted by others? Maybe it is your insensitivity to how people live and no matter what answer they provide you, you dig for more. You are one dumbass prick making comments about not being insensitive, after the cute little name change.
            You are nothing more than a prick that runs your nose in places it does not belong! Don’t waste my time any longer. Just remember “What comes around, goes around”! Keep looking over your shoulder. You never know when the piano falls out of the building above you and cripples your pathetic excuse for a life!
            The funniest thing is throughout these post, you have repeatedly cried about insults and name calling of others, then you change your name. You are SORRY!

        2. Kevin

          Universal / Busch system does not work for us. We are pushing my 23yr old daughter in a heavy wheelchair all day. You try and cover as least ground as possible to prevent fatigue from pushing this thing. Your plan is to go around the park in one direction. Going to do ‘something else’ means walking further and zig zagging. When you look at a big park like Busch Gardens it’s not do able.

  18. Sara

    Can anyone make a comment without it being a book? Stop trying to plead your cases

    1. Pauline C

      Here’s a little tip for you Sara, don’t read it if you don’t want to, simple

    2. Kansas

      Stop reading them!

  19. ktty1957

    Actually…I think it would be a good idea to do away COMPLETELY with fast passes…Disney et al encourage them charging people to have preferential treatment…if the parks treat everyone the same surely that would be more humanistic. I have a non apparent disability and CHOOSE to queue for my pleasure….Perhaps there could be time slots given in the day for the severely disabled who after all, are the ones who surely need to gain access more quickly to rides, attractions etc?? I have seen individuals wading back and forth at morning breakfast buffets and then seen them riding round a park on a scooter, hopping off for a smoke or a hot dog…..that and disabled individuals taking 6 or seven others in the fast past lane with them ha!

    1. Pauline C

      The maximum allowed for the pass was 6 people including the disabled rider .Sadly, I have no suggestions on how to stop the fraudsters on a scooter. Saying that , my friends daughter has ME, one day she is fine and can walk for miles the next day she can hardly get out her bed and get dressed. So all is not always what it seems.

  20. Susan

    It is really sad that instead of attacking this issue head on people have choosen to attack each other.

  21. Tania

    So much whining. At least most you can ride the rides, whether you can wait in line or not. Many can’t (we can’t and we’re not complaining) and go to WDW to simply enjoy being there. That’s just how life is. AT least, we get to go to Walt Disney World.

    1. Pauline C

      Thats great Tania, and Im pleased your family get to enjoy Disney in a way that suits them,

  22. Steve Campitelli

    What sort of people find justification in punishing the millions of innocent disabled people for the wrongful actions of a relative few? Right-wing, reactionary, hate-filled losers, that’s who.

    1. Sharon

      For those of you that think everyone should wait in a regular line or for those that think the new system is great. Is it OK when my child hits, kicks, bites, or scratches you while standing in line? If you have no issue with that then I will gladly stand in line (or get my 90 wait time for Pooh and go to the 20 to 40 minute line at say It’s a small World) and not stress that someone will do something that will trigger smy son.

      Do we need the immediate access all the time? Absolutely not. But do I know when that trigger will occur that will cause the sudden injurious behavior without warning? No I don’t. So I stay at a flight or fight stress mode the entire time worrying that my son might hurt someone (as he did to a lovely gentleman in-front of us at Toy Story Mania queue (sign said 20 minute line but it was actually 50 minutes).

      Why our kids love Disney so much I don’t know but they do and we have every right to be there. So as long as you don’t mind getting injured in line then I’ll just relax and enjoy myself and not worry.

      1. Sharon

        Here is a video of someone at the parks today at Guest Services. It is a start of at least finding out what will be possible and how it is being handled.
        I hope we can post links but it is a great transition too.

        1. Pauline C

          Poor CM, she looked really uncomfortable being filmed 🙁

    2. Kansas

      Steve, you are correct! If you could take time to read my earlier post you would see that I have made several suggestions that are fair. They would also eliminate the Fraud that ruined this current program! Each time I have posted a very logical, fair way to help resolve this issue I am attacked by others who are not handicapped and feel their rights are being violated if they have to stand in line an extra few minutes! Those same ones are more than likely the ones that created the fraud issue to begin with.

      1. Louise

        Having watched the clip it shows that the CM can issue a card for immediate access for a ride for a child with autism. The CM also is trained to inform guest that there are “quite” areas within the park so if a child with autism is getting upset due to crowds they can go there.
        So to me. …….problem solved.
        You get your return time and no queue, fast pass and an immediate access to 1 ride.
        Surely this covers all the needs.

      2. For the record, I’ve never asserted anything about my rights, preferences, privileges, or in any other sense made it about me. You’re the guys who try to make it about me by insulting my character.

        1. kansas

          Your character is insulting to you and anyone that is associated with you! quit acting innocent prick!

  23. April

    So am I understanding this right… you can only use your DAS to wait for one ride at a time? So say we use it for a ride that has a 90 minute wait time we can’t go across the way and use it for a ride that has a 30 minute wait time at the same time? Instead we’re sort of “stuck” for 90 minutes because having a son that cannot walk on his own (or even stand, but is also too heavy at 2 years old to carry through a line for more than 10 minutes) means we can’t even go through the regular access line. Am I understanding that right or am I wrong?

    Also you can only use the DAS if the person with disability is actually riding the ride? With the GAC we were able to use it even if my infant son wasn’t riding and it saved him and whoever was waiting with him from waiting an hour-hour and a half for us to do one ride. This year he will be tall enough to ride more rides and we can transfer him, but because he can’t sit up on his own or have head control he can’t ride several of the rides even though he meets the height requirement. So am I correct that the rest of the family cannot use the DAS card which would guarantee he not have to wait on us as long?

    I agree that the old system needed revamping. We saw many people abusing it while we were there, but this new one needs some serious revamping as well and I foresee lots of complaints and issues arising in store for Disney very soon.

    1. Sharon

      Yes April you are understanding it right. Although you can get a DAS for one ride and a regular Fastpass for another ride.

      Yes the person pictured on the card must be one of the riders on the ride.

      This isn’t crowded time so Disney might be OK with only a few incidents but I’m sure that will change over the school holidays. I don’t plan on going to Disney anytime in the near future and most likely not until my son ages out of the school system because of the changes, but I know others have trips planned already and I’m actually worried about some of the potential incidents that can occur and of course parents getting agitated by the type of stares they get when their child is having a meltdown.

      Please if you see this occurring and you have a typical child just give an understanding smile or say you understand and it’s ok. If they need help with holding things for a second so they can shift the child’s weight the please lend a hand. Your help might help the parent calm down and our kids really pick up on our stress so the calmer we can be the better off everyone else will be.

    2. John Romano

      …..you are not “stuck” for 90 minutes. If the wait time is 90 minutes …you’ll be told to come back in 80 minutes. So …you have an 80 minute wait …to do something else. If there is a ride across the way with a 30 minute wait ….you can do that …and then possibly another ride / attraction with a short wait time. All the time …your 80 minutes is ticking away …and when return time comes, you go to that ride…enter …and wait time should be no more than 10 minutes.

      ….I’m also understanding that you had the GAC for an infant son that was too small to ride anyway …and the rest of your family could / did ride? If so …you’re the problem …you’re the abuser.

      1. April

        Ah, John. What an enlightened view you have… except not. I had a GAC for an infant who was 20 months (perhaps I should have stated toddler, but I rarely use that term as he isn’t “toddling”) and could ride most rides, but clearly not everything. There were a handful of rides – basically Everest, Space Mountain, Rock’n’Roller Coaster, and a couple more) that either I or my husband took our 4 year old while the other waited with my son. We used the GAC to make advantage of our time knowing how quickly my special needs son would tire out or we would need to stop and do tube feeds. If you want to call that abuse it’s your perogative, but I don’t see it that way. Nor did the many cast members I asked specifically if we were allowed to use our GAC without my son riding. They were all adamant we use it.

        And actually if we can only use the DAS card for one attraction at a time we can’t go across the way and ride a 30 minute ride as he is in a wheelchair and we aren’t allowed through regular lines.

        1. John

          ….the GAC was for the benefit of the disabled person …NOT their family. Disney went WAY beyond what was supposed to be done as far as the limit of accommodation. And YOU abused it.

          ….and no one said that you use the DAS for the 30 minute ride. You get on line like everyone else …with the wheelchair.

          1. April

            You’re completely ignoring the fact that most rides WILL NOT let a wheelchair go through the normal line.

            I have to ask John, are you disabled or have a child with disability? Or are you just here for kicks? I can’t imagine anyone with a disability or a parent to a child with a disability would speak and react this way.

      2. Meagan

        I imagine if Disney employees knew that you were corrupting their character by suggesting that families of special needs children are a “problem” and “abusers,” they would be highly disappointed. Disney works very hard to accommodate every need of every park guest. The fact that you are suggesting a mother’s need to hastily return to her child that requires her assistance 24 hours a day (the likes of which none could compare) is ignorant and selfish. Shame on you sir!

        1. John

          ….if you have a disabled family member (and I do not care if they are 3 yrs or 90 yrs old) …and they do not / can not ride an attraction ….and you or the family members use that card (GAC / DAS)to obtain an expedited ride entrance …then yes …YOU are the abusers. That disabled person is then no different than those that “sold themselves” to people to get GAC access in the parks.

        2. Tim

          Let me throw this out there… If you are going to Disney with an infant and a 4 year old, and you are not going as a family reunion or some similar event, then you are going to Disney for you and not for your kids, regardless of weather or not they have a disability. Save the money and go to a kiddie park – your kids won’t know the difference. I agree with John here, you were abusing the system.

    3. Pauline C

      You can use your pushchair/stroller as a wheelchair so you have no need to carry him anywhere, ask for a tag at customer services. And you are correct, the card is only able to be used when he is riding,

      1. April

        Thanks, Pauline. We had a “stroller as wheelchair” tag last year as well. My point was if we could only use the DAS for one ride at a time then we wouldn’t be able to go across the way and wait in line for another ride because he is in a wheelchair and wouldn’t be allowed in the regular line, nor are we able to just carry him through a normal line and forego our wheelchair to get around using the DAS.

        1. Pauline C

          I’m not sure Im following you 100% but if you are waiting on your DAC slot coming round, you are still able to go wait at another ride in the wheelchair access line, I believe all the new rides are also now being built with fully accessible wheelchair access in the regular line. Not that , that will be of use to everyone but it will suit some families. I hope you have a wonderful time.

          1. April

            Yes, it’s hard to get a point across via post. 🙂 In the FAQ it states if you are in a wheelchair you will either be sent through the regular line or be given a time to come back and ride. I’m asking if it’s not an handicap accessible line (and many of them aren’t) it seems you won’t be able to be given a return time for more than one ride at a time… so if you’re in a wheelchair the only way to kill time while waiting with your DAC is to find one of the very few rides that have handicap accessible lines correct? (Or yes otherwise see a show or eat, but my son has cortical vision impairment and is tube fed so those aren’t great options for us.)

        2. Pauline C

          I wonder if there is a list of rides somewhere, that have specific entrances for wheelchairs

  24. Sharon

    For those of us with school aged children who can only go during high crowd times (school not in session) chances of a short enough wait on another ride are slim to none. My son wouldn’t make a 30 minute line without injuring someone.

    Would you mind having your family be in-front of us and behind us so that I wouldn’t have to worry about that?

    For us it would be out of the park after a major meltdown before the 90 minutes is up without ever riding a ride. As for the pass for the infant I’m not sure why Disney would even have done that.

    1. April

      I should have stated he was a toddler, but like I mentioned above I rarely use that term because he isn’t “toddling”. He was 20 months when we went and at almost 36 inches met the height requirements for several rides.

      1. Sharon

        I did say you said 20 months which I missed the first time.

        The issue seems to be that people without disabled family members don’t get (usually) is that since another ride is not usually possible and that stuffing them with junk food 20 times a day while you wait means forget trying to get them to eat real food and explaining to them that you are going to walk around for the next 90 minutes is something they just don’t get.

        My son just had his 8th birthday on Monday and for the first time he went and opened his presents without my handing them to him and coaxing him to open them (and helping a lot). The sad part is if I didn’t tell him it was his birthday, if I didn’t get him any presents, he wouldn’t have known the difference. Same for Christmas. I could save all my money and not buy a thing and he wouldn’t care because he doesn’t know the difference. That is what having a cognitive disorder could entail and does entail with most of us. If they can’t understand the concept of a special day where they get presents how will they understand that in 90 minutes they get to ride Winnie The Pooh. (Doesn’t matter what time of year we go it always ends up with a 90 minute line.)

        1. Sharon

          Erase try again

          I did see you said.

          1. April

            Thanks for responding with kindness, Sharon. I can relate to much of your post even though my son has different issues.

  25. April Ogden

    Think it’s going to be interesting to see what happens with the new system and I await comments from parents of disabled children to whom the changes affect the most. I’m not going to continue to try and explain why this new system wouldn’t work for us especially to people who twist everything you say and are basically ignornant to the needs of others less fortunate than themselves. Let’s hope Disney get this sorted out and sorted out quickly!

    1. Tina

      I don’t think that it is fair to say that this is not going to work within a day or two of when it was implemented.
      There are going to be some growing pains, and they will have to adjust some things and make sure that the CMs are up to date on all the policies.
      There is no perfect answer, and I am afraid that many people here are looking at the small picture instead of the bigger picture here. There is no way to please everyone, that is a sad truth.
      There are many people here who have special needs and/or have children with special needs and they know the specific requirements for their family to enjoy Disney.
      But the problem is that there are so many different needs that require so many different types of assistance, that it is impossible for Disney to cover them all.
      The last thing that I want to do is belittle anyone’s family or the difficult circumstances that they have. I have my own issues, but thankfully they are not severe enough to warrant using a GAC.
      But think we all need to step back and take a look at the large view of this and see that Disney is going to do the best that they can for the largest amount of guests that they can.

  26. kansas

    Use a different Identity! Problem solved!

  27. BD

    I know some concerns are about recharging medical equipment. I thought I would make a suggestion that may help a little with that. There are recharging stations for the ECV’s throughout the parks. One can obtain a map that shows these stations. Perhaps one may consider using these stations instead of running back to the room? For special needs children that need accommodations, has anyone thought of asking about using the baby stations at each of the parks? I’m willing to bet that Disney would allow the use of these areas if equipment is needed to be changed or children need to be fed in a special way. There are also medical facilities located at the park entrances as well. Both my children have certain needs as well, though not nearly as severe as what I have read here, so we’ve never felt the need to use the GAC cards. We have used the medical facilities several times. Anyway, I just wanted to offer up some friendly suggestions in hopes of making another family’s day a little easier while in Disney 😀

    1. Pauline C

      Thanks BD for posting up helpful suggestions, the trouble is that baby change facilities do not have full size adult changing stations / hoists,so you still have to change on the floor, which is pretty gross. Also the baby changing stations are full of babies ( no surprise there! ha ha ) and babies crying is a major trigger for stress with my daughters autism.
      However , Im sure some families will find your suggestions helpful.

  28. Lisa tuckwood

    I hope that they can help my husband when we gets to Disney at Christmas. I just want our family to have a good time with out all of the drama of a park trying to figure out a new system. I did read that people in wheel chair do not need an assistance card but in my husbands case he is wheelchair bound and cannot handle confined space for long periods of time from PTSD. Just worried this is our first trip with him in this condition.

    1. Kansas

      We are at Disney right now. I have noticed several with wheelchairs waiting in the normal standby lines. If you plan on qualifying for the new program you better be prepared to explain your situation in detail. My six year old daughter is in a wheelchair, She is also on a trache, g-tube fed, and looks different. They still quizzed us thoroughly regarding her. They eventually granted a card for her.
      It is not a big benefit, but it does help a little. Bring documentation and any “proof” you can use to prove your case!

  29. Sharon

    For the wheelchair you don’t need the card, but for the PTSD you do. You will get the cast member to give you the return time and then going hang out somewhere until then. The difference is he understands that he is just waiting his turn not in line, something that our “kids” (some of our “kids” are adults) don’t understand and that is the issue many of us are having. There is no waiting and seeing as we already know that a family vacation of our children having constant meltdowns isn’t a family vacation.

    AS far as recharging medical equipment I know I have left our nebulizer at the first aid station without issue but using it or the baby center as a cool down place for a meltdown usually doesn’t work because of the screaming and destructive nature which makes others uncomfortable and we either get asked to leave because we are disturbing others or are made so uncomfortable by others that we decide to leave. Those really are the 2 calmest quietest places in the parks and the best places for the least amount of sensory input for our kids thus allowing them to calm down. Unfortunately it does take time and depending on the trigger it could take a long time.

  30. Wow this certainly has caused some debate and I hope people realise how hard it must have been for people at disney to make this decision with all these different opinions to consider.

    I think the sad truth for a lot of people is the fear of rejection. Disney is a big business
    That owes you nothing. It is run by Humans and humans are not perfect. So maybe the new rules are not perfect. But they made them as they have a right to do.

    A little gratitude would go a long way with a lot of
    People in this thread.

    There is always someone worse off than you,
    So have a little perspective on people who would never even get the chance to go, people born into
    Slavery, or work houses and debt, people who cannot afford medical care.

    There are a lot of people on this planet and the chances things are
    Going to go your way ever are slim.
    If you are on of the very priveleged people who can enjoy a trip to disney then be happy, If you spend your life complaining you will never be grateful for what you do have.

    1. Pauline C

      Very uplifting post, I’ll try to remember that when my daughter has me by the hair in a headlock when I try to explain to her that we are only getting a time slot for the spinning teacups and she’ll get to ride it in an hour.

      1. Louise

        I really hope your response to Jessica is sincere and not sarcasm as she made an excellent point.

  31. KenC

    I can see that, the insensitivity of a few people, spoiled what was once a great system and needed to be addressed. The manner in which Disney has chosen to correct the problem is too aggressive for those who truly require the service. But, in Disney fashion, they have chosen a “modified” Fast Pass system. Why allow handicapped persons to spend their day riding the “limited” rides offered to them, when they can exploit the downfalls in the old system. Like with the Fast Pass, the Disability Access Service (DAS), handicapped Fast Pass , park visitors can now spend more time in gift shops and eateries (oh and more money, Mickey’s gotta eat). But chose it they did. Fine, let’s make a difficult more difficult, but fine.

    Here’s the rub. If I, as a wheelchair bound stroke victim, am being treated the same as everyone else in the park (as it should be, I ask for no consideration). This being the case however, I, too, should have equal access to ALL the park amenities (paid the same entrance fee’s, treated the same, expect the same, right)? I would like to ride Space Mountain, Pirates of the Caribbean, the full Haunted Mansion experience (not just the back door entrance), Soarin’, Tower of Terror, you get where I’m going? And after waiting like everyone else for a ride, or my appointed time, I don’t want to wait again for a “special” car to ride (I don’t believe that others who arrive at the conveyor, wait for the next 30th car to arrive). That’s NOT the same, make all cars special, or are they more special than I? I paid the same price to enter the park, and now I’m treated less than the average visitor? Explain this to me or am I overlooking something?

    In this, no consideration, that I know of, has been made for those with autism, muscular dystrophy, cerebral palsy or amputees.

    Disney has always been in the lead as a theme park with accessibility issues addressed. So much so, that my family became DVC members in 2004. Over the years DVC benefits have diminished and now park accessibility is also diminishing, DVC membership is looking less and less attractive.

    1. MamaOfTwo

      As a mother of two, one of which is highly disabled (both mentally and physically) I am happy Disney is making this change. Also, we have NEVER asked for special treatment. I teach my children that they are just the same as everyone else and we wait in line just the same as everyone else. If my son has a complete meltdown, we leave the line. If he needs medical intervention that we cant perform while in line, we leave the line. I would never ask another family to wait longer due to our own issues. That being said… We have always had a great time at Disney and feel it can be a great place for all abilities. Special treatment is unfair.

      1. April

        MamaofTwo, what the poster above (KenC) is asking for is not “special treatment” it is EQUAL treatment and I could not agree more. We are paying the same ticket price as all individuals yet a large percentage of people with disabilities CANNOT access several areas of the park. What’s equal about that?

        I don’t want special treatment other, but I do want my son to have the same options and opportunities as any other typical child.

    2. April

      KenC, I could not like your post more! You explained the flaws so eloquently… much more than this mama bear could. We’ve contemplated a DVC membership, but this really puts a halt in our thinking.

    3. Pauline C

      Ken , thank you for posting this, I had not considered some of your issues from being a wheelchair user. One of my daughters is in a wheelchair but I spend the majority of my time focussing on her behavioural issues I don’t really consider the wheelchair issues, saying that she can transfer so is not as effected by vehicle restrictions. I hope Disney invest and improve access issues for you on future rides.

      One of the things that I am unsure of is , if we use her DAC for a virtual ticket, then we are unable to queue to go on a different nearby ride unless it has a fully accessible queue. If that ride is only accessible to is via the wheelchair entrance then we will not be allowed to go on it as we already have a virtual wait time. Sorry, if thats a bit unclear, I dont think Ive managed to explain it very well

  32. kansas

    I just want to take a second to say I’m sorry. You with disabled children know that it can be very stressful and when it comes to my family I have a hard time controling my emotions. My family is the most important thing in the world to me I will NEVER stop defending them!! Some people here were attacking my family and they deserev what they got. I get carried away sometimes though. I didn’t need to say a lot of the things I did to people who I disagreed with, even if they don’t have a dog in the fight. I don’t understand why they post on something that doesn’t concern them, but not everyone was attacking us. Especially Cory I didn’t realize that Cory gross is your real name, I took it for an attack but I can see from your blog that it is your real name. I got so angry that I started posting things in your name. Im sorry. I will always protect my family but I will try to be more calm now.

    1. Thank you Kansas. I should apologize as well. You’re right that I probably haven’t been as sensitive to disabled families as I should have been in asking my questions, and I should have known when to drop it. Unfortunately, I tend to get oversensitive when I see people insulting others unjustly. I wasn’t being consistent in applying that, however: as a sign of good faith I should have been as critical of the people who were insulting disabled families, and stick up for you when necessary. I didn’t do that and I apologize. I want you to know, though, that it was never my intention to attack anyone and especially not their children. All I ever wanted was to understand why the new policy doesn’t work. I got frustrated and I apologize for that too.

      It’s probably for the best if we all stepped back for a second and see what is actually happening in the parks now that they’re putting the policy in place. Reports are starting to come in across the blogosphere. It’s gotten too ugly in here with all the insults and recriminations going back and forth. I really, genuinely do hope that each one of you gets what your family needs to have a good time at a Disney park.

      Incidentally, yes, that is my actual name. It was originally “Groẞ” but my dad had to change it to the homophone “ss” when he immigrated because we don’t have the letter “ẞ” in English.

      1. Cory Gross

        Kansas, you and all of the other so called disabled people on this web-site make me sick! You feel entitled to front of the line passes, when you actually deserve to be sitting outside the park watching the rest of us enjoy ourselves. Your apology is meaningless to me. If you or a loved one suffer a disability, too bad! You are not worthy of a visit to Disney! Please disregard the post above as I was simply attempting to further humiliate each of you with disabilities.
        I have an opinion on dealing with you that are disable! Stay home! Stay away from the normal people. We should have a day a year when only handicaps can visit the park! That way we would not have to worry about who goes in front of whom.

        1. Um… okay… I don’t know why you’re apologizing one minute and then doing it again the next. I, however, stand by my apology. I don’t know what more you want from me.

        2. Pauline C

          I’m not sure who is pretending to be Cory and is posting the above offensive garbage, but please stop as you are doing no favours to the disabled community. Cory is entitled to his opinion just as you are entitled to yours, whilst I do not agree with Cory’s views my aim posting was to try and explain my families needs so that he can have a greater understanding of the challenges we face as a family. So hopefully his increased awareness of how these changes impact on my family might change his view on why a one size fits all approach is not the way forward.
          Cory, I applaud you for your apology you made earlier to Kansas, sad at the reply you got though,

          1. Kansas

            Do you seriously not think it is Cory? He is the one that is writing under his name. He is trying to make it look as if someone else has captured his account in an attempt to agitate those of us with legitimate issues. The above apology supposedly written by me, was not written by me. I would never apologize to someone that has continuously created issues on a web page regarding handicaps. Nice attempt Cory!

          2. Kansas, can you please just stop posting under my name? Apparently you won’t accept my apology. Fine. Just please say what you need to say in your own voice instead of trying to co-opt mine. According to you I’ve enough horrible stuff on my own that I don’t need you trying to add more in. I don’t know what game you’re playing here, but it isn’t necessary.

          3. Also, thank you Pauline. I don’t even necessarily have any views to speak of when it comes to the new policy, which is why I was asking questions and I guess being too critical in asking them. I apologize again for that. I only flew off my handle at you because of what you said to Louise, but in terms of understanding your family challenges, I thank you for explaining them.

          4. Kansas

            Mr. Gross, it is not me that is assuming your name. Someone on here has posted under my name. Has it ever entered your mind that there is a third party that is commenting under both our names? Quit accusing me. There is no way you could ever prove it. I see that there are a few post on this page where someone is using my name and making comments.
            I have not accused or even asked if it was you.

          5. Kansas, you’ve accused me every time. You’ve accused me of posting under my own name as though it were you trying to frame me and you accused me of stealing other people’s identities. Furthermore, even if we don’t count this post we’re all replying to, you already tacitly admitted that you’ve been posting in my name. The first time you did it, I replied:

            Cory Gross
            Posted October 10, 2013 at 9:33 AM
            Masquerading with my identity now? It’s too bad you couldn’t save that for the people who actually are insulting you rather than someone who was just asking questions and even expressing sympathy where it was warranted.

            Then you replied:

            Posted October 10, 2013 at 12:51 PM
            And Cory Gross is not is not insulting me? You asked questions to hurt and act as people owe you an explanation! Your addition on the word Gross after my family situation tell me all I need to know about trash like you!

            Funny that you should take it upon yourself to reply as though the fraudulent post under my name was some kind of retribution for you being insulted by my actual name, especially since I never accused you by name then. Furthermore, those posts under my name didn’t start appearing until you decided that my real name was an insult to you and lost whatever lingering veneer of civility you pretended to have. Before that, you even DEFENDED me to Zachary Hayes. That sounds like a tacit admission of guilt to me.

            But okay, now that you’re claiming that someone is masquerading as you too and that there is some third party involved, you’re saying that we should cool off. I agree. Let’s cool off. If we agree to civility from here on in, then we’ll know that anyone posting meanspirited things in our names is a third party. Can you accept that, even if you won’t accept my apology?

          6. Kansas

            Cory, you are one weird individual!

          7. Sorry, which Kansas is this talking?

    2. Kansas

      The above apology was not written by Kansas! There is no way I would apologize to people that have said the insensitive things regarding those with handicaps on this page. Especially someone like Cory. It is Cory who is posting under others names. We already know he post from two accounts. Cory, and Cory Gross. That is a dead giveaway that he is the one that is changing accounts!
      Grow up Cory or whoever’s identity you steal today!

      1. Pauline C

        WOW! I’ve just noticed that the posts are Kansas and kansas with a small “K” what sort of low life must he be to stoop to that level, unbelievable!! get a life saddo!

        1. Kansas, you’ve posted as “kansas” with a small-k at least a dozen times by now:

          Posted October 5, 2013 at 8:41 PM
          The choices you make are ones to be proud of. I will make sure Mickey hears from you and your sacrifice and rewards you appropriately! I think someone has a BIG LOLLI POP coming there way!

          Posted October 6, 2013 at 9:28 AM
          Danielle, you are right! I misread your post and wrote your name when I should have been listing Emily. I apologize for offending you!

          Posted October 6, 2013 at 9:29 AM
          Thank-you Pauline!!! Well Said!

          Posted October 7, 2013 at 10:06 PM
          Zachary Hayes, Ignorance might qualify as a handicap. Based upon your response , maybe you should try for one as an uneducated, ignorant buffoon?

          Posted October 5, 2013 at 8:02 PM
          So what if it is taking away preferential treatment to those with disabilities! I don’t know of any one person who would ask to be born with a disability so they could get a free front of the line pass to a Disney attraction.

          And more… Are you claiming that none of those were posted by you? It looks to me like you know perfectly well how to change your name on here (or change it to mine). In fact, it looks like you actually retype your information every single time you post instead of letting autofill do it.

          The reason I was suckered into thinking this post was legitimate was because it was in your name, including the small-k, and sounded exactly like you.

        2. Kansas

          All of the defending of your actions is nothing more than an admission of guilt.
          I do not use a lower case K. My name is auto-filled. What exactly is your agenda here? Stop trying to confuse others by creating these issues. I have no clue how to change my identity!

        3. You having used a small-k before is easy enough for anyone to look up. Are you saying that was a different person?

        4. Kansas

          Pauline C, that is really sad! People are trying to discuss an issue that is a very sensitive one. For you to assume the name of others and cause the arguments you concerned is accomplishing nothing.

        5. Pauline C

          who ever has posted this pretending to be me, I say get a life saddo.

        6. Kansas

          It has to be Cory. He has disappeared, but I have noticed them messages from the other “Kansas” continue!

      2. I guess I should have known that you wouldn’t have written anything conciliatory. Despite you retracting any apologies or admissions that you’re writing in my name, I still stand by my apology. You can accept it or not. I stand by what I said.

        1. Kansas

          You are right. I don’t accept your apology!! You are an insensitive prick and now you cry about me using your name. Im not going to stop either! You crossed me son, nobody crosses me and my family!!

          1. Kansas

            HAHAHAHAHA! Like I said, you are one weird cookie!

          2. So which Kansas is or is not accepting my apology?

          3. Louise

            Whoever is posting the really nasty comments under other users names should be ashamed of themselves.

            I hope Disney visits for everyone who goes is magical and anyone who is in need of additional assistance receives it.

            If nothing else I think we can all learn from the discussion on here that we all have the same hopes that Disney is magical for us all no matter what our circumstances and no one should have a more magical experience than anyone else.

  33. Barbara

    Today I went to get my new disability card and know all the rules in the use of these cards. When I went into Guest Relations at Epcot I was basically drilled and embarrassed by the Cast Member. I can not stand, walk sit for long periods of time. I am an Employed Disabled Cast Member and was totally embarrassed by my Employer!!

    1. If you are a castmember and got publically humiliated by another castmember, you should be able to file a report with human resources. I hope you can, at least. That’s the way it works with most companies.

    2. Pauline C

      I know it’s a lot to ask but would you consider going public with that? I totally understand if you would not be comfortable with that but please , at the very least put in an official complaint.

  34. Kim O

    We recently returned from a trip to Disneyland just a couple of weeks ago. My mother who suffers from MS is mobile, but has difficulties walking/standing for long periods. And she does so with a cane. This assigned return was already in affect for Radiator Springs Racers. While it worked okay, we were given a return time much like a FP, this required us to wait in Carsland nearby the attraction for an hour, because we can’t go walk to the next land, and enjoy something else. That’s far too much for her We try to avoid crossing the park when we tour with my Mom. So ultimately disabled people are waiting in line as long as everyone else now.

  35. Kevin

    i personal dont like the new system i had a guest asstance card for my bad back and my learning disibilaty now i cant get a new one and cant go on many of the rides i love because some the wate is to long and some dont have fastpass or single rider and when i talked to them they bacily told me that they dont care or to get a wheelchair

    1. Pauline C

      I believe all rides will have a CM to give you a wait time with your new DAS pass Kevin, I dont think getting a wheelchair would help as wheelchair riders are also required to use the DAS card for a wait time.

  36. Michelle Newbold

    I am currently at Disneyworld for our 2nd day with 2 cognitively impaired individuals and one requires a wheel chair. I can not believe the difference in attitude from the Disney employees when presenting DIsability card. Most of the time at the Magic Kingdom the employees were rude giving us a time to return and basically appeared to have attitude problems.Sometimes it was only 10 minutes to wait, but where are we suppose to go? For the money one spends to go to Disney, and the energy it takes to assist someone with a disability to experience the magic of Disney I would recommend bypassing Disney parks. Stay at a resort but you will just frustrate yourself trying to negotiate your way around the craziness and the lack of welcoming attitude Disney now has towards accommodating guests with cognitive disabilities. I have been going to Disney for over 30 years with trips that included individuals with disabilities and trips without disabilities and have been very disappointed with the general attitude from Disney employees: very non welcoming -reminds me of the days when public schools did not want our kids in their neighborhood schools, was shocked that this was the vibe at Disney!

  37. Sarah

    For those complaining the system isn’t the same taken the slightest moment to be thankful you are able to take your disable child or able to go with a disabitly. There are many who are not able to go to disney that would go in a heartbeat even if it meant one ride in two hours!

  38. Tiffany

    I have been reading all these post and they are just hateful. I am a HUGE Disney fan and have been fortunate enough to have been there 9 times in my lifetime and I am excitedly planning my next trip for my third and last child who will be close to 4. I am on the fence with all this. I have a disabled husband who has had 5 back surgeries and can’t even ride the fast rides but goes pretty much to see the enjoyment in his 4 girls yes. Our middle daughter has a mental disability. I have never had to you the pass but had solace knowing it was there when the time came that my husband could not walk the park anymore and this trip is that so we are nervous! I think Disney is right to change things to stop the abuse but I don’t know that this is the right way! What people need to remember is that Disney is a place where a child’s which can come true! So if they are disabled back off ! What about the make a wish foundation to the disabled children that are dying and there dying wish is to go to see Cinderella and her castle or ride dumbo? Is some angry mob gonna ruin that for her or him? Disney is trying people, I have NEVER been there were I have left a unhappy guest

    1. Kansas

      Tiffany, this might be your first time leaving as an unhappy guest! Trust me, my family is here now and the whole atmosphere regarding disabilities has changed. There are occasionally cast members who act as if you have a handicap you are second class. I have been bringing my family here for the past ten to twelve years. With this policy change, there is no reason not io give other local parks a chance. We are Vacation Club members and we have a vacation planned for March and July. However, we will not be visiting the Disney theme parks. We are going to try Universal, Sea World, or Busch Gardens. The GAC pass was the main thing that separated Disney form the others. Now that it is gone they are just another face in the crowd!

  39. tish

    I wish that the people who are saying guests with disabilities want special treatment, for some, it’s a need not a want. I suffer from post traumatic stress disorder and cannot be in enclosed spaces for long periods of time without having a terrible panic attack . If. I stand in a line queue for longer than 15 minutes I will have an attack. I’ll feel like I can’t breath, I’ll start hallucinating and i may pass out. this isn’t some excuse so I don’t have to wait in long lines, I would have no problem waiting if I didn’t feel like I was going to die. it’s come to the point where I can’t even ride pirates of the Caribbean anymore because it’s so enclosed and such a long ride that my anxiety acts up the entire time I’m there. this affects not just my time at disneyland, but my daily life as well. just because I look like a normal 23 year old does not mean I am. I love and adore disneyland. I have a premium annual pass and go at least twice a month. the GAC made it easy for me to enjoy the parks without having a panic attack. I cannot say if the new pass will give the same relief, but I am going to the parks today and really hope that with the new pass I’ll be able to get through the day with no problems.

  40. Child Advocate

    Anyone w/out a special needs child needs to reserve the negative comments for something they have a clue about. When we have gone to Disney (4 times last year), I put tremendous effort into not letting MY kid impact YOUR kid’s day. This is the same song sung by every special needs family. We orchestrate our visits like a perfectly choreographed dance routine on Broadway. If we will no longer have the assistance of the guest assistance card, our energy will need to be redirected to further assist our children on our own. So, when you are on line next to a child in full blown thermonuclear meltdown, DO NOT complain when you get bumped into/ touched/ hit/ kicked/spit on/ thrown up on/or any number of negative reactions brought on by complete sensory overload of a special needs child that would have otherwise gone unnoticed with the simple help of the guest assistance card. Punish those that abused the system, not the children that need it. We (parents & doctors of special needs children) are more than happy to help Disney create a registry of children that actually DESERVE assistance, HIPPA laws be damned.

    1. John

      ….the word “advocate” in your pen-name ….speaks volumes. It says that you are a bully …as all advocates are. You describe scenarios that are unpleasant ….and say “if you don’t give what we want …this will happen and affect you”. You hide behind the facade of “advocate” because it almost sounds as if you are part of a charitable enterprise. If you are in fact, an “advocate” …then in your duties as a representative of the disabled community you should know the ADA Laws front to back. You should also know that “access” is all that is guaranteed. More importantly however, you should know that if anyone that’s disabled, presents a “physical threat” to anyone else that occupies the same public accommodation (Disney Land / Disney World) ….that Disney is within its lawful right to eject or ban you from the premises.

      …so …the threat of possible physical injury to anyone else that may be in range of a ‘melt-down’ rampage …is not the wisest of moves.

      …..and …to further educate you, this change was not due to a few (disabled) people that sold themselves to the able-bodied to allow GAC type access to rides. This change was due to the over-use / abuse of the GAC by the DISABLED COMMUNITY …along with Disney’s way too lenient administering of it in the effort of “being nice”. Well …it’s gone, because that level and method of use could not be sustained while still having the parks function for ALL GUESTS.

      1. Danielle

        My name is Danielle and I am a mother but first and foremost I am an Advocate for my son. Sadly you must not have children because if you did you would understand advocate can also mean parent. Sadly you live in a conceited bubble
        Danielle, Mother, Advocate

  41. Nick

    Figured I would give my opinion. Many of the comments I’ve seen are focused on children with disabilities. For me, none of my children have a disability (though we suspect something), but I suppose I have a disability in that I’m on the Autism spectrum (Aspergers) and I have severe anxiety. Which means that long line lots of people, to much noise and people touching make me lose it. Over the last few years we visited, we were able to use a Guest assistance pass, it made it possible for me to finally enjoy the trips. The one year I didn’t have it I was crying and angry and upset … sensory overload the entire time. It helped a lot.

    I think the new process is a good idea (though inherently flawed. I saw people taking advantage of it (Assistance pass), and I even felt bad because people looked at me and thought I did not have a problem. But I needed it, I told my kids that we can’t take advantage of it and I would rather not have the Autism and anxiety. But I have never ever let my kids or my wife use the pass. I think Disney will have to look closely at each disability as many still can’t wait. And even at times I can’t but I have learned to cope as an adult (mostly).

  42. Seymour

    Couldn’t be happier with the changes. I lost a leg in Afghanistan, and taking my children to parks is both a joy and a challenge. I have no problem waiting the same amount of time as all the rest of the FASTPASS folks. Last time we went, using the disability pass disturbed me, and left me feeling guilty. I hated walking by the thousands of little kids waiting to enjoy the rides, and I REALLY hated the way that grow ups looked at me. I just wanted to feel like a normal family, and getting to jump to he front of the line made sure that didn’t happen. Now no one has any reason to glare at me in the parks, other than my prosthetic, but that doesn’t bother me…it’s kind of awesome looking.

  43. frank

    i dont think anyone has a problem with a disabled child going to front of line. the problem is when family uses a disability real or not to get there entire party to front of the line this is where the abuse gets blown up. have the disabled child go to front with 1 person this way you dont have to screen who is abusing or not

  44. Sue

    We will be returning to Disney World in February. My husband cannot walk or stand for long periods. He has had 3 open-heart surgeries. He has a pacemaker/defibrillator. He was the first open-heart surgery person to be accepted into the U.S. Navy, and served in war zones. We are a family of 18. We will not be separated. This trip is for him. So if this bothers you, get out of his way or I will make sure he runs you over with his scooter. If you are there and see him, thank him for his service.

  45. I just visited Disney World with my wife, son, daughter-in-law and grand kids. While returning from the Magic Kingdom to one of the resorts we were waiting in a very long line and one of the Disney personnel asked the family of a child with muscular dystrophy to wait in a staging area until the family had gone through the line and they could all board the bus together. Everyone within earshot was aghast. This was so cold, I felt embarrassed for the Disney worker and for all of us as spectators. My grand kids didn’t understand the heartbreak that not only we were experiencing, but several others in the same line. I don’t think Disney World thought this one through. I’m sure the decisions with the handicap policy were made were with good intentions due to abuse, but I don’t believe the actual reality and impact of this decision will ever reach back the boardroom. I believe there will always be a certain self-serving percentage of the population with a propensity to use loopholes and other means to circumvent rules designed for the good of everyone, but this is a short sighted policy change. We bought a four-day park pass and hopper but my wife and I were so incensed at the treatment of this 9 year-old that we lost all interest in the final days of our stay that only my son, daughter-in-law and grand kids used all four days of their passes. Disney World will still make it’s billions and people will still come but I wish that Disney World would reconsider and continue to be magical for all of us.

  46. Liz

    Last year, I stood behind a woman at guest services as she asked for her GAC. I listened as she explained that she bought a season pass because she was overweight and she felt walking the park would be good exercise. However, she needed a GAC because if she had to stand in line all day, she wouldn’t get any exercise.

    I watched, stunned, as they handed her a pass. When it was my turn I asked why that was allowed. The cast member explained that they can’t ask ANY questions and said that she gives out passes like that all day.

    We visit Disney often with our young children and the lines just get longer and longer. We visited the week after the change in policy and experienced the fastest lines we’ve seen in a few years. I’m not sure if it is related or just coincidence. Either way, I hope Disney can find a way to crack down on abuse.

  47. nicole

    I am so sad by the ignorance of so many people. The selfish comments from so many of you that have no idea what it is like to live with a severely disabled child. I went twice to Disney with my disabled daughter who has seizures, autism and is in a wheelchair. I wanted her two siblings to experience Disney. My non-verbal daughter who is very low functioning cries if she is not in motion, can’t handle loud noises, bites herself because she can’t take the noise, grabs people when she is next to someone, and having constant seizures. Gaining quicker access and not having to go back and forth is huge for a child like her. In fact it is the only way. There is no way I could return to Disney based on this new rule, it would be miserable for all of us. Every single day of our life is difficult. Going to church, attending my children’s sporting events, or parties are nearly impossible. Our trip to Disney allowed us to experience a vacation as typical as possible with the old rule because access was quick. Those that follow the rules are hurt. It is similar to handicap parking there is much abuse with that as well. I am so blessed to have my daughter in our life. She has taught all those around her compassion, tolerance and love. I would hate to go through life like some of the hateful ignorant people on this thread. I feel so sad for them!

  48. Shari McConahay

    My 41 years of Disney Magic were erased today. The new Guest Assistance program for handicapped guests is no help or assistance at all. My dad is in the Magic Kingdom in Disney World today with my daughter who has cerebral palsy. She has a somewhat mild version of C.P., meaning she is not wheel chair bound and does not have any cognitive issues. She has a right sided weakness, she doesn’t have use of her right hand and she wears a brace on her right leg.

    They went to City Hall to request the new guest assistance accommodations explaining that although she walks on her own, she can lose balance and fall and that she fatigues easily. Waiting in long lines would exacerbate her issues greatly and put her in danger of getting hurt. They had NO SPECIAL ACCOMMODATION with fast passes whatsoever!

    The information Disney released had said that the new changes would mean they could get multiple fast passes and would be given times to return to rides. They did not have anything like that available. They told him they had to get a fast pass for each ride and gave a complimentary stroller to MY EIGHT YEAR OLD so that she could use it as a wheel chair. They gave her stroller as wheelchair access and told them they had to wait in line with the stroller with everyone else.

    Sure, that will help her not get fatigued, but way to go in making her FEEL singled out and handicapped. She doesn’t use a stroller or a wheelchair any other time. Previously, they always gave us an alternate entrance pass and we were able to see everything she wanted in Magic Kingdom before she tired out.

    I told my dad to speak to a supervisor, but he does not want to spend their one day there waiting to talk to people since he will evidently have to wait in line too. We live in Florida and usually visit Disney World several times a year. I have gone to Disney World at least once a year for all 41 years of my life. In the last 4 years since we adopted our daughter, we have been thankful to be able to have the guest assistance card so that she could experience the same magic we felt growing up. We went to the parks in Orlando several times a year, every year and never saw any abuse of the previous system when we were using it, which leaves me wondering if the change was even necessary.

    Regardless of whether the change was necessary or not, there has to be a better solution so that you could continue accommodating guests that need assistance. Until I have confirmation of better accommodations for my daughter, sorry, Mickey, we won’t be “seeing you real soon”.

  49. Carol

    Last trip I stayed at the Polynesian as getting on the tram with my scooter was a plus. It was until a family of about 6-7 all crossed the lobby riding scooters. Father, mother (with baby on lap) 4 teens all capable of walking took up the one elevator (one at a time) in the hotel and then took up much of the tram. I do think that children who are capable of walking SHOULD walk. So many young people who are handicapped and can’t walk would give anything for the ability to walk. I hate to mention that this family appeared to be Arabic but they were. Must have tons of money to rent scooters for the family! I am elderly and I can’t walk long distances and I need the help. I, too, wish I could walk!

  50. George Bush

    Disabled people should not be allowed to amusement parks! I hate people who are missing arms and legs. Disabled people should not be allowed in gay bars either!

  51. SamsHappyMom

    The new policy is going to really a pain! My husband is in a wheelchair and now I, the one who does everything already, is going to have to basically get Fastpasses for every ride? We don’t mind waiting in lines IF the queues are wide enough to accommodate his chair!

    1. jeff

      Samshappymom, read below, if your in a wheelchair you don’t need a DAS pass.
      a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.


      1. Kim

        There is a huge burden placed on those of us who are differently abled. I can’t walk due to a and rom that’s caused me pain and destroyed my joints, but I’m too young for some of the many joint replacements I need. I get depressed with the chronic life altering pain and frequent falls. I am battling a weight problem. I was at Disneyland yesterday. First time I ever felt unwelcome. I was scolded for being at the wrong entrance for Star Tours, even though two cast members had sent me there. I waited for my return time for Indiana Jones which was 40 minutes, only to wait another 40 minutes when I returned. I was alone but told that I needed to take a return card as a disabled person. The best wait time would have been the single rider which I would have insisted upon if I hadn’t gotten the impression it was done away with (why else would they tell me I had to take a return time for just myself?). So I ended up waiting a total one hour twenty minutes plus the time it took to wait in line for a return time pass to be written up, when I should have been able to take the single rider for less than forty or if I could stand and climb stairs I should have been able to enjoy the ride in 40 mins. Worse consequence? Open animosity to the disabled. The policy has the effect of validating the absurd idea that the disabled are getting ahead in line or are just lazy. I always had a wait. I prefer to not squeeze in exits. Yesterday I was cut off by a family. They don’t realize the mobility scooters don’t have breaks. I tried to stop it but the front wheel went over a child’s foot. I was yelled at and threated. Told that sorry doesn’t cut it and called all kinds of obscene names most of which were references to my weight. They swore at me and pointing told me to get out of the park or they’d “take me out.” This family continued to yell obscenities and call me derogatory fat names as I rode away in tears. Security was kind enough to escort me to the exit as I feared for my safety. I don’t know that I can ever return. When I got to my resort bus no one offered me their seat – not even the young people in the disabled seats, even though I walk with a cane. People hate and blame disabled overweight people. It hurts. Makes you wish you weren’t alive anymore.

        1. Liz

          My heart goes out to you Kim. Do not let the ignorance of others keep you from the magic that can be Disney.

        2. Kristen

          I’m so sorry that happened 🙁 The last time I was at disney we were getting off the boat to go to magic kingdom and a lady in a scooter kept getting cut off when it was time to exit. I tried to clear a path for her or she would have been there all day. I don’t think people who are able to maneuver the parks on foot realize that people in scooters/wheelchairs probably spend a significant amount more time waiting than they do simply getting from one spot to another. They may get to board the bus first but they’re also the last ones off. I will remember your story the next time I go to disney world and will do whatever I can to make someone in a chair/scooter have a more magical day. I hope you’re able to go again and have a better time.

          1. Figgygirl


            I have been reading this with interest as changes have also been made to the Guest Assistance Card in Disneyland Paris. They now have two different passes. One is the Disabled Priority Pass, only available to people who are Registered Disabled and can show proof of this, like a Blue Badge. People with this pass can have a maximum of 4 persons with them to accompany – one adult plus up to 3 children.
            The other pass is the Easy Access Pass for guests who have a temporary disability, pregnancy, or not Registered Disabled.They must produce signed and stamped documentation from GP or Consultant,dated within 3 months of visit or other proof of disability, with photo ID. They are only allowed ONE person to accompany them – adult OR child, so this is causing problems with parents where one needs assistance, but they cannot leave their young child/ children unattended, making the pass useless to them.
            How many people can accompany a disabled guest with a DAS Card in the American parks? I can’t see this mentioned. is this limited?

          2. sharon

            Kristen you sound awesome. Thanks my son is in a wheelchair and it is hard to make people realize it doesn’t have the best brakes and they let their kids and themselves just cut him off. Now for you Kim, I am sorry you felt that way, no one has the right to act like that. The employees at Disney should have said something and had them removed if they kept it up. I don’t know if my family will be going back to WD this year. We go every year but I have heard so many bad comments and stories about the new policy. Don’t let the comment those idiots made get you down. It was an accident and they had no class.

        3. Jill

          People are mean, but God still loves you!

        4. robin

          Your story was so very upsetting for me, can’t image how it was for you. People do not change there ignorant ways because they enter a theme park. Please know that there are way more nice people in the world, but because the mean ones draw attention so easily it can seem the other way some times. I agree that there should be more park employees whose job is solely to help with any and all special accomodations, and some times this is unruly, “able bodied”, spoiled, self indulgent parents !! Take care !

  52. Disneyfan19

    I recently broke my foot after already planning my trip. I am worried it is going to be a very tough time for me to get around as I am in a boot and using crutches. I can hardly stay on crutches very long without it hurting so I probably will not be bringing them into the park. Does anyone know if this will be of assistance to me? I feel like its going to be very hard to wait around on crutches or just walking on my boot.

    1. Elaine

      Disneyfan 19 rent a wheelchair or a scooter at guest services. There are also several rental places that will deliver a scooter to your hotel for your use the whole vacation..

  53. amy

    Both of my children are Autistic. When we went to Disney it was GREAT! We loved it and planed on going every other year. We tried Universal and we re miserable the entire vacation. My youngest cried and bit himself and us. My oldest was like a ping pong ball asking when he could ride 690times between getting the oass and ridding. When it wasn’t fast enough it was meltdown time. I will never do it again and now disney is adooting that process! There goes our vacation this year!

    1. meg

      This is my concern for our trip as well Amy. My son is Autistic and we always had the BEST family vacations at Disney. I didnt mind paying a higher price to vacation there because it was easy for us as a family of four. My son is prone to meltdowns and makes things very difficult. I am very nervous about how our trip will play out now. Waiting in these multiple lines will be the same as waiting in a regular wait line. Maybe its time to find a new vacation place… :/

      1. Brendan Dobbs

        I also have autism and I cannot stand to wait a two hours because a bunch of whiny rich kids think they have to play in the main line. It seems that Disney is now trying to discriminate against people with disabilities just to get back against selfish rich kids who hire people in wheel chairs just so they can clog up the fast pass line in Toy Story Mania. If it wasn’t for those rich moms who thought that only their kids were important and that everyone else was an outcast then we would still have the old Guest Assistance Cards. My grandmother uses a wheelchair at Disney World and all she wants to do is go to see the shows. If she has to wait an hour to go see “Muppet Vision 3-D” because the normal line is 45 minutes, she would have to choose between falling asleep in line or falling asleep somewhere beside the benches.

        In other words, wannabe Ebenezer Scrooges. You just ruined Disney for the autistic and the disabled.

    2. sharon

      They said they talked and worked with the Autistic foundation but so far I don’t see anything they have done too great for our children. My son is autistic too. I hope they decide this isn’t going to work and they loose a lot of money. Maybe that will make them rethink the decision. It is sad because a lot of children and adults that are autistic can’t wait too long and they have meltdowns, people don’t understand that. good luck if you go again.

    3. KC

      My family has season passes to Disneyland and Mom has had to use a wheelchair at the parks for years she has her own wheelchair we bring. And this last time I went with last October was the beginning of the process and so we were very concerned it would be horrible and cause too much of a wait. As neither of us can sit or stand for long times and I get very uncomfortable stuck in a small space with the crowds as many lines have if you are in a chair at hip level to crowds of people.

      Thankfully, once we figured out the process we loved the knew system for handicap accessibility for the rides. It was stressful getting the card from the I believe it was the court house the first day, mostly out of it being a new process and everyone was confused. But once we realized there are so many places you can get your next ride added to your card and we still went to the same places to board each ride it was smooth sailing. The only difference is you cannot just walk up to every ride exit and get on when you are the next wheelchair in line but many rides you still can and do not need to get that ride on the card.

      The card is more for the more popular rides that have the longer waits, i think the longest we waited was just like 40 minutes for the return time and then like ten minutes in the line to ride. The CMs were very helpful and patient and we saw way less people abusing the system, by obviously getting a chair just to skip lines. It was probably the smoothest day wait time wise ever and we have gone dozens upon dozens of times.

      Just be patient with it and ask the cast members questions until you understand it completely. Do not let mean and ignorant Disney guests ruin the magic. We have had plenty of mean people cut us off or give us nasty looks but we just smile and keep on with our magical trip at Disney.

  54. Ness

    I’m going to Disney in May and I can’t ride on any if the rides due to spinal problems.
    Would it be worth getting a DAS Card?
    Is there any concession because I can’t use the rides..

    1. Disneyfan

      There is no concession because it’s your choice to go pay for admissions into the park. However, the park is a wonderful place stroll and enjoy the environment, granted that it’s not TOO crowded, and there are shows to watch and attractions that aren’t high action. Have a good time when you go.

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  56. Ben French

    My wife and I have been coming to Disneyland for years. After an accident should not walk and disney used to be very accommodating. She is now able to walk but not bend or stand for long periods of time. She though she would have pride to be able to walk on to the rides now. However due to the new policy she was forced to sit outside the ride and I am not kidding in the rain on 02/06/14 for over an hour. Then after getting on the ride we are now forced to go over to another center to have her pass checked off and schedule the next ride. it is discrimination when a non disabled person can go from ride to ride with out have to check in. Now our wait times are longer then the average person and that is discrimination. The person who gave us the pass was rude and condescending.

    1. Kindra

      Was that person a red head? I went March 19, 2015 for my daughters birthday with our new season passes and requested the DAS pass due to multiple issues, I even brought medical documents as proof as my conditions are not spotted off the bat. He was so rude and condescending! I was so frustrated I requested his supervisor, another red head! Also rude and condescending! They were staring at me like I was a liar and I finally was shaking and near tears and about to break down when I gathered the last I had for my daughter and asked for his supervisor! Finally, someone who cared and listened and gave me the pass understanding that I wasn’t trying to jump to the front of lines, I just appreciated the virtual wait time outside of the confined lines and the ability to register to ride and then make my way at my horribly slow pace to my next ride. Without it I’d maybe ride 2 or 3 busy rides in a day as by the time I can get in and get to the flash passes they are usually gone or not available for what I can ride. I still cringe though when I have to renew it, last time was easy, she was very nice, but I’m hoping on my birthday tomorrow I have a pleasant experience.

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  58. lbd814

    I am currently in Disneyworld. I have had a series of 12 orthopedic surgeries with more to come plus an extremely painful degenerative joint disease. I am 30 years old and am not eligible for joint replacements because of my age.
    In the past I have gotten the GAC because it is very difficult for me to stand or sit for extended periods of time. A wheelchair is not really a great option for me due to how stiff my joints get. The GAC made my typically painful trip so much more enjoyable.
    Today I went into guest services at Epcot and dealt with an extremely rude castmember who lied and said cards like this donot exist anymore. I went back and forth with him for a few minutes until he said my options were a wheelchair or nothing. I left guest services with nothing.
    I went outside and found the official Disney policy on their website. Wemt back into guest services and spoke to an very helpful young woman. She was empathetic and so patient. She explained that the wording on the Disney website is vague on purpose but castmembers have been instructed that the policy regarding the DAS card is that it is not to be dostrobuted for mobility issues.
    As an adult who relies on this pass to enjoy a vacation I think that Disney creaying this policy is discriminatory and unfair to those who need assistance. Out of the goodness of her heart this castmember broke the rules to help me and give me a
    DAS. I worry how this policy will change in the future and create a very difficukt and unaccessible park experience.

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  60. Tess

    Our big year…not! – Also my first ever comment posted on the internet

    Our family of four has been visiting Disney World as a destination vacation yearly. Our son is autiistic and a Disney World vacation was the only way to have stress free family time. Everyone was able to join in the decisions on what to do next including my son. Now that I had retired, my son and I were going to visit Disney World for an extended time in February, a few days before our transatlantic cruise in May and finish 2014 in style with a New Years Eve visit. We would upgrade to an annual pass!

    When booking our February vacation directly with Disney we made the mistake of trusting that Disney staff was as knowledgable about their own product as they were in the past! The booking was made in December 2013 and iI specifically enquired if there were any changes to the red guest assistnce card due to the negative p