Disney "Steals" Medication From Guest, Left in Pain Without Medical Needs

Usually, when guests lose something on a vacation, it is their fault. When guests visit Disney World, their luggage and personal items are typically safe, as the theme park prioritizes guest safety, which includes protecting their personal belongings. Things do, however, go wrong at times, and in this instance, the mistake has been detrimental to one family.

Walt Disney World in Orlando, Florida, boasts an array of captivating rides that cater to guests of all ages, ensuring a magical experience for everyone. At the iconic Magic Kingdom, Space Mountain takes visitors on a thrilling journey through space in the dark, providing an exhilarating roller coaster experience. Another must-try is the enchanting Seven Dwarfs Mine Train, offering a family-friendly coaster ride through the heart of the Seven Dwarfs’ diamond mine.

In EPCOT, Soarin’ Around the World offers a breathtaking simulated hang glider experience, allowing riders to soar over iconic global landmarks. Test Track provides an exhilarating automotive adventure, letting guests design their own virtual concept cars before putting them to the test on a high-speed ride. Or, go save the world on Guardians of the Galaxy: Cosmic Rewind.

Disney’s Hollywood Studios offers the immersive Star Wars: Rise of the Resistance, an attraction that seamlessly blends storytelling and cutting-edge technology, providing an unparalleled experience in the Star Wars universe. Additionally, the Twilight Zone Tower of Terror delivers a spine-chilling drop experience in a haunted Hollywood hotel setting.

At Disney’s Animal Kingdom, Expedition Everest stands out as a high-speed coaster through the Forbidden Mountain, offering encounters with the mysterious Yeti. Pandora – The World of Avatar hosts the thrilling Avatar Flight of Passage, an immersive ride soaring over the captivating landscapes of Pandora.

These are just a glimpse of the captivating rides at Walt Disney World, where each park offers a unique blend of imagination, innovation, and enchantment, ensuring a magical adventure for every guest.

As we noted, one recent visit to Walt Disney World was less than magical. 

In the past, when Disney’s Magical Express was an option for guests (AKA in another world at this point), Disney used to send guests staying at a Disney resort their luggage tags ahead of time. This was because when guests would fly into Orlando International Airport, Disney would find their bag via their luggage tag, load it on the bus for them, and deliver it to their room.

This kept the Disney arrival magical, removing the stress of retrieving luggage from guests.

Now, of course, that is no longer available to guests, but Disney still has the ability to transport luggage in certain cases. Some guests do split stays when they visit Walt Disney World. This means they might spend three nights at Disney’s Grand Floridian Resort and four nights at Disney’s Polynesian Village Resort.

Some may do this for budgeting purposes; others may want to enjoy multiple resorts on their vacation. During the “swap” process, Disney can assist by moving the luggage to the new resort for guests. One family recently utilized this service, but during the transition, multiple bags went missing, which had important medication within.

The guest wrote, “We sent 10 bags from Contemporary to Animal Kingdom Kidani Village. 8 of them made it to Jambo (even though our claim tag says Kilani), one got left at Contemporary, and one is still unaccounted for after 12 hours. The missing bag has meds in it and I really need it. Anyone have any ideas? Has this ever happened to you?”

The guest updated others on the situation as a few days later, stating, “I talked to all of them. They’re “working on it.”

It seems this is not the first time items have gone missing at Disney’s Animal Kingdom Lodge. One previous guest noted, “Sorry this happened to you and not surprised that it’s something with Kidani. Seems like they need some training or something over there. During our stay last month, they left behind a stroller when they were loading up our shuttle taking us back to the airport. Family of 9 that stayed in a 2br villa at Kidani, bell services said to board the shuttle and that they’d handle loading after I had tipped them.

Get to the airport and saw a stroller was missing. Immediately called them, and they saw that the stroller was left behind. Their response? It wasn’t their fault it got left behind (despite the bell services CM telling us they’d take care of everything) and that they can’t ship strollers.”

Another wrote, “Something must be going on internally because this is like the 5th lost baggage story I’ve come across in as many days. I hope you’re able to get your stuff back!”

According to the post, the guest has still not received their bag back yet. However, it was confirmed that the missing medication was not “life or death” but does affect the guest’s ability to enjoy their vacation as they are in pain without it. While this is not typical for Disney, guests looking to transfer luggage might be more comfortable keeping medication with them during the process in case something like this happens again.

Have you ever had your luggage lost by Disney? 

If you are looking to visit Walt Disney World Resort for a magical vacation, the Walt Disney World Website can be a great tool to begin planning your trip! You can begin exploring their theme parks: Magic Kingdom, Disney’s Animal Kingdom, Disney’s Hollywood Studios, and EPCOT. You can also take a look at their water parks where you can splash around in the chill of Disney’s Blizzard Beach (alongside new Frozen characters, Anna, Elsa, Sven, and Kristoff), or hit the waves at Disney’s Typhoon Lagoon. When you get hungry or want to go shopping, Disney Springs is the place to be, especially with World of Disney there ready to help you pick up some souvenirs! You can also begin looking for your Disney World Resort! If you are looking to stay at a Deluxe monorail Resort like Disney’s Grand Floridian Resort and Spa or a Value Resort where you can hop on the Skyliner like Disney’s Pop Century Resort, it is always fun to begin looking for a room that would best suit you and your party. Plus, it has all the information you need to know on Disney Genie+ so that you will be ready to go on your My Disney Experience app once you download it! Click here to check it out today.