Credit: Disneyland ParisWhat should have been a magical ending to a day at Disneyland Paris Resort took an upsetting turn for several guests after a heated confrontation erupted on a shuttle bus following the park’s fireworks and drone spectacular.
According to a firsthand account shared by one of the involved guests, the situation quickly escalated from an accidental bump to a disturbing verbal assault in front of families and young children.
The incident reportedly began as guests were boarding the shuttle bus to return to their accommodations after enjoying the night’s entertainment. One guest, an English visitor, described how a woman “slammed her pram [stroller] into my leg quite hard.” Seeking an apology, the guest recounted asking, “Are you going to say sorry?” — a question that sparked an unexpected and aggressive response.
Guest Shared Horrific Experience at Disneyland Paris
“Big mistake,” the guest recalled. Rather than an apology, they were met with a torrent of verbal abuse. “I got called a fat c*nt, got told I’m a man and not to dare speak to a woman, and then also got accused of not respecting her culture despite us both being English,” they reported.
In a confusing escalation, the woman allegedly accused the guest of racism, citing cultural disrespect as grounds for the accusation — despite both parties sharing the same nationality.
The situation intensified further when the woman’s sister allegedly joined the confrontation, threatening the guest’s partner with physical assault. According to the report, the sister screamed at the guest’s partner to “shut the f*** up,” while also raising “a strange gender politics situation,” claiming that they had spent money to be at Disneyland Paris and would do as they pleased.
Throughout the ordeal, the bus remained crowded with families, including young children, who witnessed the hostile exchange.
Has Guest Behavior Worstened?
For the guest who reported the incident, the worst part was the fear that the children on board — whether theirs or others’ — would leave with unpleasant memories of aggression rather than the joy of Disney magic. My biggest fear was the children would have bad memories and associate swearing and aggression with Disney instead of the magic and fun they’ve enjoyed during the day,” they shared.
Disneyland Paris recent trip, great time but almost ruined by guests on the shuttlebus
byu/Stevestardust indisneylandparis
Disneyland Paris has not issued an official statement regarding the altercation. The resort typically maintains strict rules around guest behavior, especially when it comes to preserving a family-friendly atmosphere on resort transportation and throughout park grounds. However, enforcement often relies on the presence of security personnel, who may not always be stationed on shuttle services.
While most Disneyland Paris guests enjoy a seamless and enchanting experience, this incident serves as a sobering reminder of the unpredictable nature of high-traffic moments, particularly during peak evening hours when crowds are large and tempers can flare.
It remains unclear if any formal complaints were filed or if Disney staff intervened during or after the altercation. For now, the incident has sparked conversation among parkgoers online, many of whom have expressed sympathy for the guests involved and concern over maintaining the magic of the Disney experience for families.