Disneyland Guest Forced to Wait Seven Hours For Disability Access Interview

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A man with short dark hair, glasses, and a beard in a green Captain America tee shirt, smiling as he speaks. Sleeping Beauty Castle in front of a blue sky.

D23 Expo is quickly approaching at the Anaheim Convention Center, just minutes from Disneyland. Fans attending “the largest Disney fan event in the world” from September 9 to 11 can expect from Disney Parks, Disney Cruise Line, Marvel Studios, Star Wars, Disney Plus, and more!

Related: TikToker Questions Validity of Disney D23 Announcements

The conference has been sold out since July, and many eager attendees plan to visit Disneyland Park, Disney California Adventure, and Downtown Disney as part of their visit to Southern California. That’s the case for Paul (@practicallyperfectpaul), who shared plans for his upcoming visit on TikTok:


Disney DAS services need a lot of work. The employees have been great, but they are clearly understaffed. #Disney #disneyparks #d23 #disneydas

♬ original sound – practicallyperfectpaul

Unfortunately, Paul had a negative experience planning his trip. He plans to utilize the Disability Access Service (DAS), which allows Guests that cannot wait in line to select a return time and wait for attractions while they explore other areas of the Disney Parks. Last year, when The Walt Disney Company introduced the Disney Genie app, Genie+, and Individual Lightning Lanes, they revealed that Guests could pre-enroll in DAS up to 30 days before their visit instead of waiting in line at Guest Relations in the morning.

Pixar Pier
Credit: Disney

When Paul called to pre-enroll, he had to wait seven hours. For a recent Walt Disney World Resort vacation, Paul said he waited nearly nine hours.

Related: Guest Has Meltdown Trying to Get Into Disney Park, Yells at Cast Member

“But then it gets even worse because I checked my reservations, and one of them is missing, so now I have to wait again to see about hopefully adding that back,” Paul explained. “Hopefully, it’s not another seven hours, but it probably will be, so wish me luck.”

couple on pixar pier eating lollipops
Credit: Disney

Paul didn’t blame the employees, saying they’re likely still experiencing staffing shortages related to COVID-19. But he noted that “Disney DAS services need a lot of work.”

Related: “Absolutely Disgusting,” Disabled Guest Warns Others to Avoid Magic Kingdom

In an update, Paul said he’d already waited two hours to update his pre-selected DAS reservation. He didn’t say how long he ultimately waited, but we hope he can enjoy his Disneyland Resort vacation stress-free.

Have you had success with DAS at Disneyland Resort? 

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Parks operations.

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