Disney Surveys Guests, Hints at Regret About Ending Magical Express

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little girl boarding disney's magical express bus with family

Credit: Disney

After Guests visit Walt Disney World Resort, they often receive surveys from The Walt Disney Company regarding their recent experiences.

mickey mouse in front of cinderella castle
Credit: Disney

Related: Guests Deface Fan-Favorite Disney World Attraction

Recently, Disney sent Guests a transportation-centric survey that hinted at the fact that the company is not unaware of the fact that many visitors are upset about the end of the Magical Express transportation service on January 1, 2022.

The survey included a number of questions regarding how Guests traveled to and from Orlando International Airport (MCO).

Magical express check in
Credit: ITM

Related: Orlando Airport Reminds Disney Guests of Their “FastPass” System

Disney seemed quite curious about whether or not Guests took the new Mears Connect service, booked an Uber, Lyft, or other ride share service, or had friends or family members take them from the airport to Disney Park property.

The survey also inquired whether or not Guests had previously taken the Magical Express service during prior trips to Walt Disney World Resort, indicating that Disney is still interested in how popular the bus system was with Disney fans.

magical express
Credit: ITM

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With Florida’s upcoming Brightline high-speed train line seemingly delayed and Mears Connect not directly benefiting Disney financially, it is not surprising that officials might be looking into alternative Disney-owned transit options for Guests traveling to and from MCO.

magical express
Credit: Disney Parks Blog

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At this time, however, nothing has been confirmed by The Walt Disney Company and the purpose of this recent transportation-related survey has not been shared in a public forum.

More on Mears Connect

mears connect
Credit: Screenshot via Mears Connect website

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The official Mears Connect website notes that Guests can expect the following features when they choose the service:

Trusted Orlando International Airport (MCO) to Disney Resort Area Hotels shuttle transportation with Express & Standard service. Reserve today.

What to Expect:

  • Quick access to Mears Connect once you land

  • Limited wait time to board

  • Limited stops to your hotel/resort

  • Entertainment while you ride

  • Spacious, comfortable seating

  • Professional, friendly drivers

  • Unparalleled Safety

  • Clean, sanitized vehicles

  • 24-hour service

  • An arrival souvenir

Would you like to see Disney offer their own airport transit service someday?

Let the expert team at Academy Travel help you plan your next magical vacation to Walt Disney World Resort’s four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs shopping and dining district!

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