Universal’s Latest Attraction Cut Short, Overpriced Experience Leaves Guests Disappointed

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Universal Studios Florida theme park: temporarily closed.

Credit: Inside The Magic

Universal Studios Florida has closed down an attraction experience that barely lasted a few months. The experience might have been a bit overpriced, as guests seemed disappointed with what they got versus what they paid for. Here’s what went down.

The Monsters Makeover experience at Universal Studios Florida.
Credit: Universal Orlando Resort (Ashley Carter via X, formally Twitter)

Universal Studios Florida Monster Makeover Experience Comes to a Screeching Halt – Price to Blame?

Universal Studios Florida’s “Monster Makeover” attraction, nestled within the Five and Dime in the Hollywood section of the park, has undergone significant changes. This gift shop serves as the exit for both Universal Orlando’s Horror Make-Up Show and The Bourne Stuntacular.

The once-accessible room where guests received their makeovers now sits behind closed doors, adorned with a “Team Members Only” sign. Additionally, the marquee sign signaling the presence of Monster Makeover has been removed. During its operation, guests could choose from 37 monster-inspired styles, with an additional eight Mardi Gras designs introduced later. The Universal parks, including Universal CityWalk and Universal Studios Hollywood, have targeted ads designed to get guests to make certain purchases. IPs like Harry Potter, including The Wizarding World, which involves Diagon Alley, Halloween Horror Nights, SUPER NINTENDO WORLD, and others bring in big cash to the parks.

Prices ranged from $25 for Mardi Gras makeup to $65 for a half-face and $125 for a full-face monster design. Initially slated for closure on April 7, 2024, the experience was labeled “limited experience.” However, attempts to access the online booking link now result in an error message, indicating a sudden halt in operations. Universal Studios has not officially explained the closure at this time.

The Universal Orlando Resort classic monsters in front of the Universal Studios Florida arches.
Credit: Inside the Magic

Could the Price Range Have Been the Demise of This Experience?

The considerable expense associated with the “Monster Makeover” encounter at Universal Studios can potentially detract from guests’ enjoyment in several respects. Firstly, the exorbitant cost may dissuade certain visitors from engaging, particularly families or individuals on a budget, who might perceive the prices as too steep.

This could result in feelings of exclusion or disappointment among those eagerly anticipating the opportunity but finding it financially inaccessible. Moreover, for those who opt to participate, the hefty price may foster expectations of a deluxe experience, heightening the criteria for satisfaction. Should the quality of the makeover fail to meet these heightened expectations, guests may experience dissatisfaction or even resentment toward the park for charging such exorbitant fees.

In essence, the pricing framework could inadvertently erect a barrier to enjoyment, overshadowing what should otherwise be a joyful and unforgettable experience at Universal Studios.

The Universal Studios Florida globe spinning around on a bright, sunny day.
Credit: Universal

Amidst the expenses tied to specific adventures like the “Monster Makeover” at UOR, the park’s steadfast dedication to enhancing the guest experience remains unmistakable. Universal continues diversifying its entertainment offerings, catering to a myriad of interests and preferences.

While premium experiences may carry a heftier price, Universal tirelessly upholds the standard and value of these attractions. Moreover, the park consistently rolls out promotions, discounts, and bundled packages to extend accessibility to a broader spectrum of visitors. Undeniably, Universal places paramount importance on guest contentment, actively soliciting feedback and implementing enhancements based on visitor suggestions.

Whether through technological advancements in rides or expansions in dining and entertainment selections, Universal is committed to crafting unforgettable moments and delivering exceptional service, regardless of associated expenses.

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