Guests Compensated for Experience on Disney World Ride

in Walt Disney World

Guests ride into Elsa's palace in concept art for 'Frozen Ever After,' made before the Walt Disney World ride opened.

Credit: Disney

Guests were compensated on Wednesday after a negative experience on a Walt Disney World ride.

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Frozen Ever After is one of the most popular rides at Walt Disney World Resort. The dark boat ride tells a story like “it’s a small world” and Spaceship Earth, but offers a small thrill like Pirates of the Caribbean and Big Thunder Mountain Railroad. But the projection-mapped animatronics often experience technical issues, leading to Disney ride breakdowns.

TikToker @acos_nj shared this video after being stuck on Frozen Ever After for more than 35 minutes:


We got stuck on the frozen ride .#Orlando #waltdisneyworld #waltdisneyworldparks #epcot #ridesoftiktok #epcot it was an epic day !!!! #vacylove

♬ original sound – Nj

Despite getting two free Lightning Lane passes loaded onto their Disney Genie app, the Disney Resort Guest wasn’t pleased with their experience.

“Needs less [sic.] to say I hate Frozen,” they wrote.

More on This Walt Disney World Ride

Anna, Elsa, and Olaf animatronics singing at the end of Frozen Ever After.
Credit: Disney

Frozen Ever After opened in the EPCOT World Showcase in 2016, replacing Maelstrom in the Norway Pavilion. “Voyage to Arendelle aboard an ancient Nordic vessel as you take a musical tour of the wintery world of Frozen,” the official Walt Disney World ride description reads.

Related: Dozens of Guests Evacuated From Splash Mountain After Traffic Jam

“Find a seat aboard your boat and let the lapping waters take you through a frozen willow forest. Soon, you’ll be rubbing shoulders with some ‘boulders’—a.k.a. Kristoff’s family from Troll Valley—before bracing for the cold. High up in the icy blue world of the North Mountain, Elsa’s enchanting ice palace awaits. Behold the wonder… and keep an eye out for Anna, Olaf and a few more Frozen friends. This enchanting ‘Summer Snow Day’ celebration—complete with many of your favorite Frozen tunes—is sure to melt even the coldest hearts!”

Have you ever gotten stuck on a ride at Magic Kingdom Park, EPCOT, Disney’s Hollywood Studios, or Disney’s Animal Kingdom? Share your experience with Inside the Magic in the comments. 

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

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