Cast Member Blames Guest For “Breaking” Credit Card Machine, Screams at Entire Line

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Two Cast Members in gray and black suits pointing in front of Sleeping Beauty Castle at Disneyland Park (Paris).

Credit: Disneyland Paris New

It’s a tough time to be a Disney Cast Member. Though Disneyland Resort recently surpassed its pre-COVID employment numbers, ending a years-long staffing shortage, many report dissatisfaction at work.

Related: Former Walt Disney World Resort Cast Member Reminds Guests, “We’re Not Here to Be Your Friends”

Inflation means everyone’s expenses are higher – Disneyland Park and Disney California Adventure have even raised ticket prices – but Cast Member pay hasn’t increased. Disney is in constant battles with Cast Member Unions, while many employees report living in their cars, delaying medical care, and relying on sex work to survive.

A VIP tour guide Cast Member wearing a mask poses in Carthay Circle at Disney California Adventure.
Credit: Disney

Guests also report issues with “extremely rude” Disney Parks and Downtown Disney Cast Members. One Guest, Reddit user u/Ca55en, alleges that they were publicly shamed and humiliated by a Disneyland employee after trying to purchase a water bottle.

The Guest inserted their credit card to pay, but it didn’t work. The Disney Cast Member working the water stand asked the Guest to hand over the card so she could try running it, but that didn’t fix the issue either. Instead, the machine crashed and needed rebooting.

Disney new cast member dress code
Credit: The Walt Disney Company

“The cast member then started berating me, saying it was my fault because I ‘tried to run the card too many times’ and that she would only be able to take cash for an extended period of time,” the Guest recalled.

Related: Cast Members Return Ahead of Disneyland Paris Reopening

The Guest offered to pay with cash and tried to hand the Cast Member a few dollars, but she refused to take it. “Instead of taking my money, she started yelling to everyone behind me – repeatedly telling them that I broke her machine and because of me they would need to pay in cash.”

disneyland cast member walk in walts footsteps tour
Credit: Disney

“I stood there for what seemed like several minutes holding out my cash, wishing that she would just take it so I could bring the water back to my family,” the Guest wrote. “She just kept loudly repeating over and over that I had broke her machine. I was pretty shocked by the whole exchange.”

Have you experienced issues with Disney Cast Members? 

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

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