Disney’s new service is reportedly hurting an iconic ride.
Due to the popularity of both Walt Disney World and Disneyland’s suite of rides and attractions, Guests will for sure be waiting in long lines. With rides like Splash Mountain, Big Thunder Mountain Railroad, Pirates of the Caribbean, Matterhorn Bobsleds, to Space Mountain The Haunted Mansion, Guests are in for a treat with whatever Disney Resort they choose to visit, as long as they’re ok with the crazy amount of time they will be spent standing in line.
However, Disney has attempted to help solve these issues. The most recent solution to this problem came in the form of Disney Genie, and Genie+, a service Disney World and Disneyland both offer as a way to help Guests not spend so much time in line.
Disney Genie+ and Lightning Lane were released last year to lots of confusion and frustration, leaving some Guests feeling confused by the service. In theory, this paid service should enhance Guests’ experience at the Parks, but in practice, it seems to just be an expensive itinerary planner for some, while others love it.
One Guest ran to social media to reveal their gripes with the controversial service. The Guest explains that it has turned Disneyland’s beloved Space Mountain ride into a “living hell.” The Guest claims Space Mountain’s queue is the “culmination” of everything wrong with Lightning Lane and Disney Genie+.
“The line is an absolute standstill for 90% of the queue because the merge point is so far down in the queue, and Lightning Lane users easily get far more preference than the Standby line users.”
We have reported on complaints about Space Mountain’s queue line before, with many criticizing it for how narrow some of the sections can be. Some even labeled it a “safety hazard.”
We all have our own least favorite lines to stand in at the Disney Parks, but with Disney Genie, these issues seem to expand exponentially, especially considering how backed-up lines can become. Disney Genie has remained a very controversial element of the Disney Parks since it was added last year. Whether you like it or not, there’s still a good portion of Guests who miss the simpler days of printing out a paper “FastPass” in the Parks.
Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Parks operations.
What are your thoughts on Disney Genie? Have you used it yet?