Guest Loses Precious Item During Disney World Trip

in Walt Disney World

Cinderella Castle at Walt Disney World Resort

Credit: Disney

When visiting Walt Disney World, Guests can take home many precious memories and souvenirs for themselves, their friends, and their family. Whether it be the perfect photo in front of the Cinderella Castle, the autograph of their favorite character, the newest Spirit Jersey, a lovely pair of ears, and so much more, Guests will always leave Disney World with magic in their hearts, and something to show off when they arrive back home.

50th disney world spirit jersey in front of cinderella castle
Credit: Disney

Related: Disney Family Goes To Desperate Measures To Replace Lost Toy

However, when visiting the Magic Kingdom, it is possible for the opposite to happen, as Guests losing their prized possessions is an unfortunately common scenario.

Recently, u/_partiallystars_ took to Reddit to share her experience of losing a precious item on her last Disney World trip. She commented how she accidentally left her phone in one of the Skyliner gondolas taking her to Disney’s Hollywood Studios but didn’t realize she had done so until about ten seconds after entering the Park. By then, her original gondola was gone, and she had to get on another one, praying to find her phone back in her hotel room. “Let me tell you, it was one of the most stressful experiences of my life.,” she adds.

disney world skyliner
Credit: Disney

Unfortunately, the phone wasn’t in the room, and the original poster commented that, after a panic-induced cry, she eventually managed to walk to her Resort’s front desk and ask if the Cast Members had seen her phone. She said that Cast Members were “super kind” and helped her calm down by asking her what her phone looked like. It turns out that a Cast Member on the Skyliner noticed this Guest’s phone right away and, since she left it unlocked, could contact her family and ask them where she was staying, sending the phone to the Resort for the Guest to find it.

u/_partiallystars_ recounts she was able to lose her phone and get it back in about 35 minutes and adds that the moral of this story is that Disney World Resorts are the best place to lose something.

family in front of cinderella castle on VIP tour disney world
Credit: Disney

Fellow Redditors quickly shared their own magical experiences with Disney World’s Lost and Found services, commenting how they got backpacks full of souvenirs, clothes and accessories, and even a very special magic band thanks to the fantastic Cast Members working both at Lost and Found and around the Parks and Resorts.

Walt Disney World Resort and Disney Parks worldwide are committed to making every Guest’s visit magical. That is why the Parks have several safety and security policies, as well as an efficient Lost and Found department to help Guests when they lose an item during their visit.

disney cast member
Credit: Screenshot via Annual Shareholders Meeting

The official Walt Disney World website states the following regarding this service:

Fill out an online form and we’ll help you track down your misplaced item.

Did you lose an item during your visit to a Walt Disney World theme park, water park, Disney Springs, ESPN Wide World of Sports Complex, Disney Resort hotel or while using our Walt Disney World Resort transportation—including buses, monorails, watercraft and Disney Skyliner gondolas?

Walt Disney World Resort uses Chargerback to help track lost and found items. Here’s how:

  1. Answer a short series of questions about your missing property and we’ll help you locate it.
  2. Check your email for a notification with your Lost Item claim number.
  3. Our team will continue to look for your item and provide an update via email within 48 hours.

We recognize that your item is important to you and will reach out if we believe we have found it—or need more information.

The new Magic Kingdom Central Plaza area between Main Street, U.S.A. and Cinderella Castle is now open to guests. The new landscaping is the first milestone of a multi-phase project that features sculpted gardens, charming fountains and winding pathways. This area is designed to be reminiscent of castle gardens and offers extraordinary viewing locations for parades and fireworks. Magic Kingdom is located at Walt Disney World Resort in Lake Buena Vista, Fla. (Matt Stroshane, photographer)
Credit: Disney

The Disney World Lost and Found department has 30 offices around the Parks and Resorts. You can see where these offices are located down below, and click here to find the one nearest to you should you ever need to visit one.

Magic Kingdom Park

Disney’s Animal Kingdom Resort Area

Disney’s Animal Kingdom Theme Park

Wide World of Sports Resort Area

EPCOT Resort Area

Magic Kingdom Resort Area

Disney’s Hollywood Studios

Disney Springs Resort Area


The Disney Skyliner system offers Guests an innovative twist on flight as they travel in style by one of the whimsically themed aerial gondolas above the Walt Disney World Resort.

The system connects EPCOT and Disney’s Hollywood Studios with Disney’s Riviera Resort, Disney’s Caribbean Beach Resort, Disney’s Pop Century Resort, and Disney’s Art of Animation Resort.

disney skyliner
Credit: Inside the Magic Kelly C.

More on Disney’s Hollywood Studios

While you are at Disney’s Hollywood Studios, you can enjoy Tower of Terror and Rock’ n’ Roller Coaster Starring Aerosmith on Sunset Boulevard. By the Chinese Theater, Guests prepare to ride Mickey & Minnie’s Runaway Railway. In Toy Story Land, Slinky Dog Dash always boasts a long line with others shooting their shot on Midway Mania or spinning their brains out on Alien Swirling Saucers. Of course, you have to visit Star Wars: Galaxy’s Edge for some blue milk or green milk and ride Rise of the Resistance and Smuggler’s Run!

Savi Workshop
Credit: Disney

Have you ever lost something while visiting Walt Disney World? Tell us about your experience in the comments below!

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