Disney Guest Accuses Cast Member of Sexual Harassment During Argument

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disney guest yells cast member

Walt Disney World is home to four theme parks — Magic Kingdom, EPCOT, Disney’s Hollywood Studios, Disney’s Animal Kingdom — two water parks — Blizzard Beach and Typhoon Lagoon — and a shopping and dining district — Disney Springs.

Within the property, Guests can experience unique rides and attractions, magical offerings, delicious food items and more. When families visit Walt Disney World they expect above and beyond customer service and days filled with magic.

Unfortunately, sometimes, Guests may witness “not-so-magical” moments.

Cast Members at Mickey's Toontown
Credit: Disney

Related: Guest Shouts Obscenities, Fights With Cast Member Outside Disney Park

One time, a Guest caught an incident on video involving a Cast Member and Guest arguing. The Guest can be heard saying things such as “You were accepting other parties ahead of us” and “That is extremely unprofessional”.

She was later heard saying “Probably because you are a sh*tty establishment” and “You were also putting your fingers in my face that is sexual harassment.”

The Cast Member remained cool, calm, and collected throughout the entire incident.

Magic Kingdom New Years Eve
Credit: Disney

Related: Guest Fights With Cast Member Over Stroller in Disney

You can watch the incident unfold in the video below or by clicking here.


How do you think The Cast Member handled everything? Vid cred freakincrazycrap #disney #disneyland #castmember #disneyparks #disneyworld #disneytiktok

♬ original sound – Disney Stuff!

Related: Fight Breaks Out In Disney After Guest Allegedly Threatens Cast Member

We do want to note that after further evaluation we found out this incident did take place a few years ago, but was reposted to spark a conversation surrounding how Bob the Cast Member handled the situation. TikToker Ivan G. said:

People like that the should be ejected from the parks.

And disney_hottie commented:

OMG….the entitlement of some guests drives me INSANE!!!! 😡😡😡😡

Disney fan and TikToker, Kelly, praised Bob, writing:

BOB, You did a great job, this is why I am not in customer service anymore

Another TikToker, Emily Ensminger Mart, said Bob the Cast Member handled the situation great, saying:

He did much better than I would have. I would have lost my job.

Cinderella Castle at Magic Kingdom
Credit: Disney

Related: Guest Repeatedly Breaks Rules, Cast Member Becomes Noticeably Aggravated

In this situation it seems as though there were no reservations available for the restaurant, which is something beyond the Cast Member’s control. We understand that Walt Disney World is a magical place and offers above and beyond customer service, but some things are out of the Cast Member’s hands. When visiting the Parks, please be patient and respectful to others.

For a full list of Disney World rules, visit their website here.

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