CEO Defends Controversial Disney Genie, Response “Overwhelmingly Positive”

in Walt Disney World

genie disney phone mobile

Credit: Disney

When the Disney Genie platform recently launched at Walt Disney World Resort, Guests online had mixed reactions to the new service, which has been incorporated into the My Disney Experience app.

disney genie plus
Credit: Screenshot via Disney Parks Blog

Related: Disney Exec. Clarifies Why There Are No More Advance “FastPass” Reservations

The Disney Genie platform offers both free services to help Guests take their Disney Park days “to the next level” and paid Lightning Lane services — via the Genie+ service — that allow Guests to skip waiting in line for certain rides and attractions.

This paid FastPass system has been controversial, with some fans thrilled that they can pay a fee to ride popular attractions like Star Wars: Rise of the Resistance at Star Wars: Galaxy’s Edge and others unhappy with the fact that formerly free FastPasses now come at an additional cost.

rise of the resistance stormtrooper room
Credit: ITM Rebekah B.

Related: Lucky Guests Experience RARE Finn Easter Egg on Rise of the Resistance

Despite issues on opening day, and the divisive social media response, Walt Disney Company CEO Bob Chapek confirmed today that the response to the new service has been “overwhelmingly positive.”

During The Walt Disney Company’s 2021 fourth quarter earnings call, Chapek noted:

“Nearly 1/3 of Park Guests [are] upgrading to Genie+, [giving them] more time enjoying attractions, dining, and retail opportunities. We look forward to rolling out Disney Genie at Disneyland Resort in the near future.”

disney genie app
Credit: Disney

Related: Disney Genie+ Now Offering PhotoPass Augmented Reality!

The official description of Disney Genie reads:

​​Our complimentary Disney Genie service creates your best Disney day inspired by your party’s top interests. It also grants you new planning features, including a personalized itinerary creator that seamlessly and smartly maps out your visit with updates that continue from morning to night. And, Disney Genie can even remind you when you’re eligible to make dining and activity reservations in advance.

Have you used Disney Genie yet? What do you think about Disney Genie and Genie+?

Let the expert team at Academy Travel help you plan your next magical vacation to Walt Disney World Resort’s four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs shopping and dining district!

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