Disney Changes Disability Services, Leaves Guests Frustrated

in Disneyland Resort

The Haunted Mansion sign at Disneyland Park

Credit: Disney

Disney’s Disability Access Service (DAS) is a program that assists those who have physical or mental disabilities, allowing them to experience all that Disney Parks have to offer without struggling through some of the hallmarks of a typical theme park day, including waiting in long lines and facing overstimulation.

Haunted Mansion at Disneyland Park
Credit: Disney

Related: Guests Cite Americans With Disabilities Act, Call For Change at Avengers Campus

One of the hallmarks of the DAS program is the ability for Guests to return to rides at a specified time — similar to the former FastPass or upcoming Lightning Lane system — but, now, it seems that Disney has removed this option for certain rides.

buzz lightyear at tomorrowland at disneyland
Credit: Disney

Related: Disney World DAS Pre-Arrival Access Chat Now Live

This has left Guests who frequently used this DAS benefit frustrated. Instagram user Gothic Rosie recently shared her thoughts:

DAS CHANGES CONTINUE TO CAUSE PROBLEMS FOR THE DISABLED AT HAUNTED MANSION
DAS=Disability Access Service

{EDIT TO ADD: I now see it is not just one attraction but others are doing this too. I honestly feel like Disneyland does NOT have a Disabled Disability Advisor. It’s painfully apparent they don’t sensitivity train either. }

The Haunted Mansion at Disneyland Park is STILL NO LONGER escorting disabled guests to the DAS loading area and are instead making them wait through the hallway with other guests.

This defeats the purpose of the DAS accommodations for those who have significant difficulties waiting in the normal line environment. Especially since DAS guests have already waited outside the line for a specific wait time to bypass the line they are being forced to wait in anyway.

Disabled guests who are Autistic, or have anxiety, have service animals, or have physical disabilities are NOT brought through the left side walkway any longer. Guests are now ONLY allowed to EXIT through that path now.

I hate to recommend this but if they don’t fix this and you can’t do that hallway unless it is an empty hallway, DON’T GO. 

NOTE: The DAS is not a ‘jump the line’ service. Disabled guests are given Return Times to wait outside the normal line environment. They then return to an attraction after the return time given and then wait to be given assisted boarding. This means DAS guests already know they have to wait with other DAS guests to the get to board an attraction.

Personally I find this beyond frustrating and upsetting. I am constantly receiving messages from my followers (fellow DAS users) and how they felt abandoned, ignored, and treated with disregard and some rudeness. This is exactly how I felt when I went.💔

Related: Fan Petitions For Disney to Create Princess With a Disability

Rosie did not indicate which other Disneyland Resort rides and attractions are currently requiring DAS Guests to wait in line with other Guests.

It is also worth noting that Disneyland officials have not yet specifically spoken out regarding this change to the property’s Disability Access Service, nor has it been confirmed that the same changes have been made at Walt Disney World Resort in Florida.

More on Disability Access Service

Sleeping Beauty Castle
Credit: Disney

Related: Dates Released For Candlelight Processional At Disneyland Resort!

Disneyland Resort — which is home to two Disney Parks, Disneyland Park and Disney California Adventure Park — officially describes DAS as:

Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a program offered at the Disneyland Resort theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability.

Has your family been impacted by this change to Disneyland’s DAS program?

Let the expert team at Academy Travel help you plan your next magical vacation to Walt Disney World Resort’s four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs shopping and dining district or Disneyland Resort’s two theme parks — Disneyland Park and Disney California Adventure Park — and the Downtown Disney District!

View Comments (18)