A former Walt Disney World Resort Cast Member faced criminal charges after being accused of stealing approximately $34,000 from the Florida theme park.
According to an Orlando Sentinel report about the situation, the 53-year-old woman had worked at Disney World since 1990 and was “caught red-handed” stealing over $34,000 during her tenure. At the time of her arrest, she was employed at the Transportation and Ticket Center (TTC) near Magic Kingdom theme park.
Details of her crime are as follows:
“The Defendant was responsible for issuing theme park tickets and MagicBands to guests wishing to enter the various Walt Disney World locations. The Defendant would systematically activate the Disney MagicBands, collect cash from guests for the purchase and subsequently void the transactions and pocket the cash,” the sheriff’s report said. Disney provided the sheriff’s office with a “case packet which contained Disney financial documents, statements and photographs,” the incident report said…
…Compared with her colleagues, she had lower cash sales and the number of MagicBands she activated stood out compared with how many she actually sold, according to a Disney investigator’s statement to the sheriff’s office. In 2018 alone, she sold 1,965 MagicBands, yet she activated 3,272 MagicBands for people to use, according to Disney’s records.
The former Cast Member pleaded no contest to the theft, was placed on probation for 12 months, fined $273, and is now banned from entering Walt Disney World Resort property. Disney, presumably, was able to capture still images of the worker from security tape.
…[she] worked as a Guest Experience Services Coordinator at Walt Disney World and as part of her job, she would field complaints from unhappy guests and offer them refunds. These refunds came in the form of free tickets or free resort stays to resolve unhappy guest’s issues.
However, according to investigators, instead of directing the refunds to Walt Disney World she would instead issue the money into her own bank account, or bank accounts belonging to her friends and family. Investigators say Insuasti would use old refund accounts as a cover when she redirected money into her personal account or the accounts of her friends.
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Credit: Disney
