Disney Permanently Alters Ticket Purchasing Process, Multiple Warning Emails Sent

in Disney Parks, Disneyland Resort

Entrance to Disneyland Resort

Credit: Joel (coconutwireless), Flickr

If you have ever waited in a virtual line on any Disney park website to buy a pair of tickets to a Disney event, you likely know the stress that comes with trying to refresh your page right as the tickets are meant to go online, only to be stuck in a queue that tells you your wait for it more than one hour.

Oogie Boogie Bash online ticketing queue
Credit: Disney Parks

That one-hour wait can sometimes magically turn into 20 minutes, or it might leave you checking back for five hours with no luck. The waiting game does have quite a few cons that can ruin your future vacation. First of all, if you have to wait for hours, that’s hours of time passed where other guests are buying tickets. We have certainly seen events like Disneyland’s Oogie Boogie Bash sell out on the first day of tickets being released, which can create a stressful environment for those worrying if tickets will still be available by the time it is their turn.

The second issue comes with the operational format of the website. Once you are given access to purchase your tickets, you have around 10 minutes to do so. If you do not begin the process within the first few minutes of being granted access, you may end up getting booted out of the site, losing your place in line. Disney did not have any way to alert guests that their turn was up, and with thousands looking at the same hour+ wait, not everyone is starting at the progress bar waiting to be let in.

Oogie Boogie Bash at Disney California Adventure, Oogie Boogie stands in front of his gambling board
Credit: Disney

Many guests check back from time to time on the tab, but try to occupy the wait doing other things. That being said, sometimes, not checking at the right moment can turn a dream vacation into a nightmare. 

Now, Disney news and information account Mouse Info (@MouseInfo) has taken to X to share what their screen looked like when they went to buy Star Wars Nite tickets for the upcoming Disneyland after hours event. The Disneyland events are the most notorious for selling out, which causes a higher influx of guests to try and get their ticket right as they are released, creating the detested virtual queue system.

Now, we can see that there were a few additional steps in the buying process for the After Dark event, which included adding in a contact email for the guest buying the ticket. Now, guests can get notified when they are purchasing a ticket, but have to wait in the virtual queue first.

By getting an email which will pop up as a notification on your cell phone (as long as notifications are enabled), guests do not have to relentlessly toggle back and forth between what they are doing and the Disney web page in fear that they will miss their chance in line.

The Disneyland After Dark: Star Wars Nite event is the first in which the new “Notify me” feature has been added to, which has seemingly worked without flaw during the ticket drop yesterday.

Star Wars-themed lights projected onto "it's a small world" in Disneyland.
Credit: Disney Parks Blog

As Mouse Info explained, the “Notify me” addition will have a few steps, including the initial email. “Disney will send you TWO separate emails containing your unique shopping link. Clicking the link in the first email will allow you to check your place in the queue until it’s your turn. You can use the link multiple times to check your status in the queue before it’s your turn.”

Below, you can see what that email will look like. The first email warns guests of the process, highlighting that the second email will contain a unique purchasing link and will only come once it is your turn to purchase the tickets. That link will only be able to be used once, which Disney has highlighted in their first email.

Here’s a look at the FIRST “Notify Me” email that you get when you’re trying to purchase virtual queue event tickets. This link works unlimited times, it lets you check your place in line as many times as you want. #DisneylandAfterDark #StarWarsNite

Mouse Info also shared the second email that guests will receive, again highlighting that the link will only work once in that second email and that guests should not click the link if they are not ready to buy their tickets. The 10-minute purchasing window begins as soon as that email comes through, so guests should be keeping an eye on their phones while they wait so that they can see or hear any notifications.

Here’s a look at the SECOND “Notify Me” email that you get when you’re trying to purchase virtual queue event tickets. This link works ONCE. Only click it once you’re ready to make your purchase. #DisneylandAfterDark #StarWarsNite

Mouse Info did run into a snag when looking to purchase their tickets, but also found the solution:

If you get thru Virtual Queue and the ticket page does not let you buy tickets (see below). Open a new tab and sign into your Disney account. Then go back to this page and refresh. The site is restricting to Inspire Magic Key right now so it has to know you are eligible.

They also noted, “If you find yourself still within your 10-minute window to purchase tickets in the virtual queue but are getting the “Your Link is No Longer Valid” screen, simply re-navigate to the ticket page. Here’s the direct link: https://disneyland.disney.go.com/admission/events/ #DisneylandAfterDark #StarWarsNite”

The virtual queue eventually shut down yesterday, as ticket sales were only open for Inspire Magic Key holders. Today, all other Magic Key holders will be able to purchase their tickets with the new system, and then, on Friday, general ticket sales for the event will begin. 

Tickets are being sold for $159 at the moment for any of the following dates: April 16, 18, 23, 25, 30; May 2, 7, 9, 2024. The event begins at 9:00 .m. and runs until 1:00 a.m. at Disneyland Park, where Star Wars: Galaxy’s Edge lives.

Disneyland guests enjoying Star Wars Nite at Disneyland Park in California during the night.
Credit: Edited by Inside The Magic

Disney explains the event as, “For select nights in April and May, Disneyland After Dark: Star Wars Nite will grant Guests of all ages special after-hours access to Disneyland Park with the purchase of a separate event admission ticket. Enjoy Star Wars Character sightings, event-themed menu selections and exciting entertainment—including a lightsaber instructional and the Fans of the Force Costume Cavalcade, a celebration that invites Guests dressed in Star Wars costumes to join in a march down Main Street, U.S.A.! Plus, discover special Star Wars-themed photo opportunities, merchandise and more!”

We have seen the Disney park apps (Disneyland app and My Disney Experience) notify guests when their virtual queue has come to a close, and they can get in line for their attraction, such as TRON Lightcycle / Run, or Guardians of the Galaxy: Cosmic Rewind, so this new feature lines up well with their in-park system.

What do you think of this new “Notify me” feature for Disney tickets during virtual queues?

in Disney Parks, Disneyland Resort

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