Hotel Issues Running Rampant at Disney World, Guests Angry

in Walt Disney World


Credit: Disney

According to Guests, multiple issues involving housekeeping are running rampant at the Walt Disney World Resort.

Grand Floridian Resort, exterior aerial shot
Credit: Disney

Related: Space Mountain “Catches Fire” in Disney, Guests Forced To Evacuate

While the Disney Parks and Resorts may feature tons of incredible rides and attractions as well as dozens of places to eat and enjoy yourself, there’s no denying that since 2020, Disney has changed quite a bit. The original outbreak of COVID-19 forever changed how Disney runs and operates, for better or worse. Seemingly everything changed at the Parks, specifically at Walt Disney World, with dozens of services and features being altered or cut entirely.

Luxuries like tram services at Disney’s Hollywood Studios and EPCOT are still not back in use at Walt Disney World, something the company promised over a year ago. They were eventually brought back to Magic Kingdom and Disney’s Animal Kingdom but have seemingly vanished forever from the other two parks.

Prices got higher, too, with Park tickets seeing increases across the board. The cost of a Walt Disney World vacation has never been higher, thanks in part to new services like Disney Genie, Genie+, and Lightning Lane.

However, one of the biggest changes to a vacation at “The Most Magical Place on Earth” involves the dozens of hotels on the Orlando, Florida property.

Disney's Contemporary Resort at night with a monorail running through the lobby
Credit: Disney

Related: Disney Warning Still in Effect, Guests Asked To Leave Due To Extreme Crowd Levels

Due to the outbreak of COVID-19, Disney cut back on its hotel amenities, informing Guests that daily housekeeping was a thing of the past. Disney asked Guests to crack down on their use of towels, washcloths and other items, letting them know that full-room service would not be done every day. During a stay at this time, this is what Disney prepared Guests for every other day:

  • Removal of trash and used towels
  • Replenishment of towels and amenities throughout room and bathroom
  • Wiping and cleaning of the vanity and counter surfaces
  • Vacuuming, if needed

Thankfully, Disney reinstated full housekeeping service, meaning Guests can come back after a long day at the Parks to a fresh room, or so we thought.

A large discussion broke out in the Disney World community, with one Guest sharing their disappointment with housekeeping at the Walt Disney World Resort. Disney advertises that housekeeping services will be used daily, but this is far from the experience Guests are having.

DVC Tower at Disney's Polynesian Village Resort
Credit: Disney

“So far we’ve been here for 5 days and a house keeper hasn’t been in our room once,” states the Guest. “Bed never made, Dirty towels are left all over I had to ask for towels one day because we had no more. Normally I wouldn’t care if they were just honest and say you don’t have housekeeping. Has anyone else experienced this?

This post sparked a large discussion, one that involved a lot of other people sharing their disappointment in Walt Disney World housekeeping.

“We had same issue last month. CM at check-in click on declined housekeeping,” said one Guest. Other Guests stated that Disney World service is declining, “Disney resort quality has degraded significantly. Was there for a week and the room was serviced just once – Disney is clearly skimping on housekeeping services/labour.”  “Housekeeping has sucked at Disney resorts since covid began (understandable at the time obviously) and has continued to be used as an excuse to be used to extend the sub par service while guests continue to pay the astronomical prices.”

Exterior of Pop Century hotel at nighttime
Credit: Disney

Changes to the Walt Disney World Resort continue to this day, with Disney recently revealing that it would soon be eliminating self-service plastic lids and paper straws across the Walt Disney World Resort. This was initiated as a way to reduce waste and trash at the theme parks.

The Walt Disney World Resort features a huge shopping and dining location called Disney Sprinsg and nearly 30 places to stay, ranging from ultra-luxury hotels to value-priced suites. Some of the most popular places to stay are Disney’s Polynesian Village Resort, Disney’s Grand Floridian Resort & Spa, Disney’s Contemporary Resort, Disney’s Animal Kingdom Lodge, Disney’s Caribbean Beach Resort, and Disney’s Pop Century.

For a full list of Walt Disney World hotels, click here.

Do you enjoy staying at Walt Disney World hotels? What’s your favorite place to stay at?

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