On Thursday, Disney fans and theme park Guests reported that the My Disney Experience app (the official app of Walt Disney World Resort) and the Disneyland app (the official app of Disneyland Resort) — in addition to other Disney online services and phone lines — experienced some downtime.
Guests started reporting issues with the Disneyland app and My Disney Experience app just after 9 a.m. PST. The downtime caused issues with theme park entry (due to not being able to access tickets via the Disneyland app), MagicBand payments, Mobile Order, and more.
The My Disney Experience app displayed the following message:
Pardon The Inconvenience
Some of our digital experiences may ve unav
A similar pop-up appeared in the Disneyland app. Though it did not appear for all users, many reported seeing the following:
Disney’s 3rd party provider of cloud services like virtual queues, mobile order, the app in general, is down. I would imagine other places that use this service are down as well.
Disney’s 3rd party provider of cloud services like virtual queues, mobile order, the app in general, is down. I would imagine other places that use this service are down as well. https://t.co/WQ2reWrIrf
— Fresh Baked! (@FrshBakedDisney) July 22, 2021
In an attempt to get assistance via phone, we found that phone lines were busy, as the Walt Disney World Resort Web Support phone line did not allow any calls to go through.
Disneyland Guests took to Twitter to share their issues with the app. Many have reported that the app issues led to difficulties getting into the theme parks, since, if they could not access their theme park tickets on the app, then they could not scan in at the turnstiles.
One Guest mentioned that they got a boarding group for Star Wars: Rise of the Resistance, but the app crashed and they could not enter the theme park in time.
Got myself a rise of the resistance boarding pass but the app crashed and I couldn’t get in the park on time. Thanks,
Got myself a rise of the resistance boarding pass but the app crashed and I couldn’t get in the park on time. Thanks, @Disneyland ! Lol
— Helvie (@heltothav) July 22, 2021
A Disney World Guest Tweeted that the downtime of My Disney Experience led to issues with MagicBand payments:
My Disney Experience app is down. That means no magic band payments as well. Maybe it’s a sign guests not making an order should be allowed in all restaurants to escape the oppressive heat Grimacing face @WDWGuestService
My Disney Experience app is down. That means no magic band payments as well. Maybe it’s a sign guests not making an order should be allowed in all restaurants to escape the oppressive heat ? @WDWGuestService
— Amanda Lemont (@mrslemont11) July 22, 2021
AppleInsider shared an update, reporting that these issues are plaguing not only Disney websites and apps but other websites and apps, as well:
Internet connection issues are plaguing the United States, and Akamai DNS server malfunctions appear to be the root cause of the problem.
Akamai runs the Edge DNS service, and the company has reported an issue with the service. No detailed information about the problem has been provided by Akamai, nor has a timetable for fixes and restoration.
At this time Akamai has only issued a limited statement on the issue.
The issues seemed to resolve themselves after some time. The Disneyland app. for example, was back to running normally after experiencing downtime, but, as mentioned, the technical issues did lead to some issues entering the theme parks and lines were crowding the Disneyland Esplanade.
If you are ever on a Disney vacation and experience issues with one of the Disney Parks apps, rest assured that Cast Members are there to assist Guests in any way they can. Technical issues can happen but we are glad that Guests have since been able to enter the theme parks and go about their Disneyland and Disney World vacations.
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This article has been updated since it was originally published.