We confirmed this news over the phone with a representative of the Walt Disney Travel Company as we worked to move our current hotel reservation to a later date. After speaking with a Disney Cast Member, we were also able to confirm the news online.
According to Disney, the hotels of the Disneyland Resort are only accepting new reservations for September 16 and later. You can make a reservation by calling Disneyland Resort at (714) 956-6425 or by visiting online here.
In our experience, we called Disney to ask if we should modify out September 1 hotel reservation and postpone it to a later date. The Disney Cast Member we spoke with over the phone said that they are not expecting the Disneyland Resort hotels to reopen within the next couple of weeks, as Disney has not shared information that would indicate an official reopening date. The Disney Cast Member shared with us that it would be in our best interest to postpone our Disneyland Resort hotel reservation for October 1 so that we (and any other upcoming Guests in a similar position) can modify the reservation at a later date when we know more information about when the hotels of the Disneyland Resort will reopen.
Available Disneyland Resort Hotels
Disneyland Resort Hotels are only accepting reservations for mid-September and later, but you have to check to be sure that the hotel you are interested in is available for the travel dates of your choice. For example, Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel are both accepting new reservations for September 16 and beyond. However, the Disneyland Hotel is only accepting new reservations for October 1 and later.
The Disneyland Resort official website still states, “The Hotels of the Disneyland Resort remain closed and will reopen at a later date.” Also note that new Disneyland ticket sales and annual pass renewals are currently paused.
We continue to wait for more official information from Disney regarding the reopening of Disneyland Resort.
Guests with Stays Scheduled Through September 12
Guests who booked a stay at one of the three hotels of the Disneyland Resort now through September 12 are receiving email notifications letting them know their options for canceling or modifying their reservations. Below is a sample email being sent to Guests:
We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through September 12, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations, LLC
About the Disneyland Resort Hotels
The Disneyland Resort hotels that are affected by the closure are all three onsite hotels: the Disneyland Hotel, Disney’s Paradise Pier Hotel, and Disney’s Grand Californian Hotel & Spa. Each of these hotels is prices differently, so it’s important to choose the hotel that fits within your budget.
Become immersed in the spirit of Disneyland past and present! Stay in the Adventure, Fantasy or Frontier tower—each an homage to the park’s original lands—and delight in the sleek, ultra-modern design at every turn. Located just steps from the Downtown Disney District, this hotel is a short stroll to both Disneyland Park and Disney California Adventure Park.
Disney’s Paradise Pier Hotel
Celebrate the heyday of California beachfront boardwalks at Disney’s Paradise Pier Hotel. Step back in time at this old-fashioned yet modern hotel—home to a variety of dining, shopping and recreation opportunities—and ride a wave of relaxation from your charming seaside-themed room all the way up to the rooftop pool for some welcome fun in the sun.
Disney’s Grand Californian Hotel & Spa
Escape reality at a hotel that defines grandeur at every turn—from premium accommodations and Craftsman-style elegance to Disney’s impeccable service and renowned attention to detail. Hotel Guests can enjoy impressive amenities and rich dining experiences as well as utilize the convenient entrance* to Disney California Adventure Park. It’s the ultimate way to enjoy thrill-filled days at the parks!
For more information on choosing the hotel that’s right for you, read our guide here.
If you want to book a trip to Disneyland Resort for 2020 and 2021, be sure to reach out to the Authorized Disney Vacation Planners at Academy Travel. They are experts in all things Disney Parks and can help plan the most magical vacation to the Happiest Place on Earth. Click here to book your next Disneyland trip!