Disney World Pays off Guests Who Were Stuck on Ride Following Complaints

in Walt Disney World

Yellow, red, and green skyliner gondolas sail with Disney's Hollywood Studios in the far distance.

Credit: Disney

Guests trapped on the Disney Skyliner this week were reportedly compensated for the trouble of being stuck in a hot, enclosed space. The small gondolas serve as both a Walt Disney World ride and a mode of transportation between Resort hotels, EPCOT, and Disney’s Hollywood Studios – but they’re not comfortable for an extended stay! The cabins are kept cool by tinted windows and vents that allow outside air in but heat up quickly in the Central Florida sun when stopped.

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Last month, Inside the Magic shared a video of two Guests stripping off clothes and panicking while trapped onboard the Disney Skyliner for 40 minutes. They were infuriated that Disney Cast Members only offered them bottles of water as compensation and refused to do anything when they complained after the event occurred.

PSA: never take the Disney Skyliner,” the Guest wrote. “We were stuck on the Disney Skyliner for 40 minutes in a tiny unairconditoned, overly heated box high in the sky with no water! not shown here is me crying and the anxiety attack this gave us and all we got in return was a 12 ounce water and a ‘sorry’ when we finally made it to the ground.”

A red Minnie and Mickey Mouse gondola on the Skyliner, which serves as a transportation and Disney World ride all in one.
Credit: Disney

This week, another Disney Skyliner breakdown occurred. But this time, Disney Cast Members were ready to reward trapped Guests. Mason Parker (@biggiesmallnut) shared this video of themselves stuck in one of the Disney Skyliner gondolas for over an hour:


#disney #stuck #help

♬ original sound – Mason Parker

“We recieved gift cards and a water for over an hour being stuck,” Parker explained.

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The Disney Skyliner is one of many modes of transportation at Walt Disney World Resort. Guests can take the Monorail to EPCOT and Magic Kingdom; watercraft to EPCOT, Disney’s Hollywood Studios, and Magic Kingdom; or busses to all four Theme Parks (including Disney’s Animal Kingdom and the Water Parks) and Disney Springs.

Have you received compensation after getting stuck on a Walt Disney World ride? Share your experience with Inside the Magic in the comments.

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

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