Disabled Disneyland Guest Faints After Being Unable to Exit Ride Without Climbing Stairs

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A woman in a plaid shirt faints.

Disneyland Resort and Walt Disney World Resort offer Disability Access Service (DAS) – allowing Guests to virtually wait for rides instead of queueing on standby. Almost every line at the Disney Parks is wheelchair accessible, meaning that DAS primarily services Guests that cannot stay in crowded lines for other reasons.

Related: Disneyland Paris Takes a Major Step Towards Making the Park More Accessible

To qualify for DAS, Guests must interview with a Disney Cast Member at Guest Services or during a virtual appointment before their visit. Disneyland Resort Magic Key holder Hannie (@themagicspoonie) uses the service and shares videos about her experience going to the Disney Parks with a disability on TikTok.

people wearing adaptive wheelchair halloween costumes in front of sleeping beauty castle
Credit: Disney

Hannie recently went to Disneyland Resort without her wheelchair due to unprecedented rain in Southern California. Though she used DAS for return times, she still struggled to walk through queues due to her disability. Unable to use an elevator or ramp at Space Mountain, Hannie was forced to climb stairs after riding and later had a fainting spell:


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♬ Disney-style fanfare-style BGM – harryfaoki

“I had a return time for Space Mountain, and since I didn’t bring my wheelchair, we had to wait in the regular queue. The lights always make me really dizzy, and the stairs after are not my friend,” Hannie explained. Shortly after, she walked to Disney California Adventure, where her symptoms began.

Related: Hong Kong Disney Celebrates Inclusion for Disabled Guests

“My hands started changing color due to my Raynaud’s, so I put my gloves on over them to protect my blood flow. I took a break once we got into DCA because my POTS attack had begun, and my heart rate was at 130,” she recalled. “Standing for long periods of time causes the blood to pool in my legs which makes me faint. And since I have a bleeding disorder, the blood rushes a little bit faster to my legs than most people with POTS.”

wheelchair at Disneyland Paris
Credit: Disneyland Paris

Hannie fainted twice at Disney California Adventure and was aided by her husband. Thankfully, she recovered well and was allowed to use a stair-free entrance to rides like Guardians of the Galaxy: Mission Breakout! and Toy Story Mania!.

Commenters suggested Hannie ask to use a ramp or elevator even without her wheelchair, as Disney Cast Members are typically extremely accommodating. “For space mountain we’ve always just let them know my dad can’t do stairs so they walk us through a different way for DAS!” @shinysprocket wrote.

hyperspace mountain right before launch
Credit: Disney

“Perfect! I have the DAS pass but I’m always embarrassed to tell them about the stairs I need to be better about that,” Hannie replied.

Related: Parent Sends Open Letter to The Walt Disney Company, “You Can Do a Better Job”

For more content on visiting Disneyland Resort with a disability, check out Hannie’s TikTok profile here.

Have you ever navigated Disneyland Park and Disney California Adventure with a disability? If you’re comfortable, share your experience with us in the comments. 

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

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