Cast Member Loudly Accuses Guest of Scamming Due to Technical Error, Never Apologizes

in Walt Disney World

A young girl taps her Magic Band against a Cast Member's phone.

Credit: Disney

At Walt Disney World Resort, Guests can tap their MagicBands on Mickey Mouse-shaped touch points to enter the Disney Parks or use Lightning Lanes. These touchpoints also feature a fingerprint scanner at Park Entry.

Related: ‘Star Wars’ Character Suffers Wardrobe Malfunction at Disney Park

The rechargeable MagicBand+, which debuted earlier this year, interacts with these touchpoints and golden Fab 50 statues at Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom, celebrating Walt Disney World’s 50th Anniversary.

anthony gonzalez with miguel and dante fab 50 sculptures
Credit: Screenshot from DisneyParks Youtube

Though these magical bracelets offer a better Disney Parks experience for most Guests, they have imperfections. For one Guest, a faulty MagicBand was the cause of a “humiliating” experience at Walt Disney World Resort last week.

Reddit user u/nameisinusetryagain recalled attempting to enter one of the Disney Parks when their daughter’s ticket showed up as an “expired ticket” from a few years ago. Everyone else in the family could enter the Disney Park, so the Guest knew it was a technical error. But Disney Cast Members didn’t believe them.

Disneyland MagicBand+ and app at Star Wars Galaxy's Edge
Credit: Disney Parks Blog

“The gate staff absolutely said very loudly that my daughter was trying to scam in on an expired ticket,” the Guest wrote. “Said it loudly and other guests were giving us dirty looks for (in my mind) #1 disrupting their smooth entry into the park and #2 for being scammers.”

Related: Disney Announces Official MagicBand+ Debut at Disneyland Resort

“We were not scammers. WE BOTH had fully paid 3 day park hopper tix,” the Guest continued. “It was embarrassing and humiliating and neither the gate cast member or the guest relations cast member ever apologized for making a scene about it. I understand that computer glitches happen. But how you treat guests is fully under your control.”

Disney MagicBand plus
Credit: Disney

The family eventually entered the Disney Park, but the Guest stayed up all night wondering if this would happen again the next day. Thankfully, it wasn’t a repeated issue, and the Guests enjoyed their vacation.

Have you ever experienced an error with your Walt Disney World MagicBand or Park Ticket? 

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

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