Guest Complains About the “Dumbest Rule” at Disneyland

in Disneyland Resort

disneyland tickets

Credit: ITM

Disneyland Resort and Walt Disney World have been using a reservation system since the parks reopened in April 2021 and July 2020. This measure has been controversial and has received mixed reactions from Guests.

Disneyland entrance
Credit: ITM Reporter Rebekah Barton

Related: Disney Reservation System Continues to Cause Headaches, Guests Unable to Enter Park

While many Guests find the requirement simple and consider it necessary or order to control Park capacity, most Guests think the whole online experience of buying tickets and making a reservation to be poorly designed, overcomplicated and unnecessary.

Disneyland ticket
Credit: Inside the Magic

Related: Elderly Couple Tragically Denied Entrance To Disney Park

Disney Guest and Redditor u/meaniebobeanie22 decided to share their recent experience while visiting Disneyland Resort to raise awareness amongst Guests regarding what they consider the dumbest rule at Disney Parks. They mentioned they had purchased Park Hopper tickets for their vacation and presumably made reservations according to their plans but decided to upgrade their tickets as soon as they arrived at Disneyland.

They entered Disneyland Park with no issues. Still, when they decided to Park Hop to Disney California Adventure, as they had initially planned, they were stopped at the gate, arguing that they had been blocked out that day as part of the block out calendar that corresponds to the pass they upgraded earlier that day.

Disneyland magic key
Credit: Disney

Related: Frustration Grows Amongst Disney Fans As ‘No Show’ Punishment Continues

A manager had to be called. After the original poster explained they were unaware that would happen when they upgraded their ticket, they were let in as a courtesy, but they wouldn’t be able to return to Disneyland Park that day. Redditor u/meaniebobeanie22 was disappointed but agreed, as they were coming back to Disneyland another day anyways. After their not-so-magical experience, they urge Disney Guests to wait until the last day of their trip to upgrade their tickets if they decide to do so.

Guys quick heads up about the dumbest rule we bought regular Disney park hopper tickets and then when we got to Disneyland decided to upgrade. Well later in the day we went over to California adventure and they stopped us at the gate to tell us that since we upgraded our passes and that day is blocked off they needed to get the manager. She comes and kinda gives us a hard time about it but I explained I didn’t know and she said as a courtesy she would let us in but that we couldn’t go back to Disneyland anymore:/ kinda sucks but I guess we’re coming back another day anyway. So just a heads up wait until the end of your trip to upgrade

https://www.reddit.com/r/Disneyland/comments/u0zaup/i_wish_disney_would_be_more_clear_about_this/?utm_source=share&utm_medium=web2x&context=3

The official Disneyland website describes the upgrade this Redditor talks about as follows:

How Upgrading a Theme Park Ticket Works
If you have a valid and eligible Disneyland Resort theme Park ticket and decide you’d like a Magic Key pass to continue enjoying the parks again and again throughout the year, you can apply the paid value of your ticket towards the purchase price of a Magic Key pass, with some limitations.

While the site states that some limitations may apply to ticket upgrades, it is possible that Cast Members failed to inform the original poster of the risk of getting blocked out.

disneyland cast member with sleeping beauty castle
Credit: Disney

Related: Disneyland Vacation Ruined For International Couple Two Days Before Trip

Some Redditors commented that they had almost seen themselves in a similar situation but that Cast Members had advised them to wait until the last day of their trip to upgrade, as the original poster mentions, or at least wait until after they Park Hop with their regular Disney Park ticket to try to upgrade it to a Magic Key Pass.

While this situation is unfortunate, we do hope the original Redditor was able to enjoy the rest of their trip to Disneyland Resort.

Disney Characters at Sleeping Beauty Castle at Disneyland Resort in California
Credit: Disney

Do you have a Magic Key pass? How has your experience been with it? Let us know in the comments below!

Let the expert team at Academy Travel help you plan your next magical vacation to Disneyland Resort, including Disneyland Park, Disney California Adventure, and the Downtown Disney District. Or what about Walt Disney World Resort’s four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs shopping and dining district!

View Comments (26)