Popular Disney Attraction Couldn’t Restart After Guest Deployed Umbrella Inside the Ride Vehicle

in Walt Disney World

Splash Mountain

Credit: Disney

Walt Disney World may be celebrating its 50th birthday but that does not stop malfunctions from happening across the Disney Resort.

And that is nothing new, a theme park destination as big as the Walt Disney World Resort is bound to have the odd glitch or technical difficulty, as was the case with one Guest who experienced a popular ride where it could not continue due to the actions of a fellow rider.

splash mountain zip a dee doo dah riverboat
Credit: Disney

Splash Mountain is one of the most popular Disney World rides. Nestled away in Magic Kingdom Park, the water ride has a long history at Disney Parks — a history that will change in the coming future as the attraction will eventually be rethemed to Princess and the Frog (2009).

For Guests visiting the Central Florida theme park destination this year during the 50th anniversary celebrations AKA The World’s Most Magical Celebration, they will have the option to board the ride even quicker than usual — but not without an additional cost. On top of a Guests’ Disney Park ticket, they will be able to use the new Disney Genie interactive tool to pay to access the attraction via the Lightning Lane through the Disney Genie+ function. Disney Genie+ and the adjacent Individual Lightning Lane Selections were introduced as the FastPass+ Replacement, launching October 19 to polarizing views.

Splash Mountain Concept Art
Credit: Disney

Genie aside, Guests can still use the traditional standby entrance to board all of their favorite attractions but that doesn’t mean once they are on rides like Remy’s Ratatouille Adventure, Star Wars: Rise of the Resistance, Haunted Mansion, Space Mountain, Expedition Everest at Disney’s Animal Kingdom, or even Splash Mountain that problems cannot still arise.

In fact, one Guest took to Reddit to share their experience on Walt Disney World’s Splash Mountain when, after a ride malfunction, another incident kept the attraction from continuing. Clementine05 said:

splash mountain drop
Credit: Disney

I’ll go – we were stuck on Splash Mountain for 25 minutes (felt longer!!), right coming around the corner after the ‘Splash’. Well, it had started raining and someone in the log in front of us had taken out their umbrella and popped it up. I think there was a language barrier issue as CMs were coming over the speaker saying they couldn’t restart the ride until the umbrella was closed. Yes, we were ALL trying to explain to them but between the rain and the communication challenges, nothing happened. Finally, a CM ventured out in the rain onto a close ledge and were able to get the guest to close their umbrella. Props to that CM.

We (luckily) were kind of under cover, but the two logs behind us got SOAKED.

Share your ‘I was stuck on this ride’ story here! from WaltDisneyWorld

What is interesting here is that it was not the Guest error — the umbrella incident — that caused the initial halt. Disney fans have seen time and time again, Guest-induced ride issues like the time one Guest decided to jump out of the moving boat at EPCOT’s Living with the Land for a cucumber (of all things?!) and another Splash Mountain situation that saw a Disney World visitor trying to retrieve a lost hat.

It’s not just Guests that cause attraction evacuations, however, as technical difficulties can happen for multiple reasons. Disney’s Hollywood Studios ride, Rock ‘n’ Roller Coaster Starring Aerosmith, has seen many evacuations this year involving Guests being evacuated from the “highest hill”. Likewise, on the other coast at Disneyland Resort’s Disneyland Park, Pirates of the Caribbean faced an extended downtime — up to 90 minutes for some — with firefighters being called to the scene to aid the evacuation.

pirates animatronics
Credit: Disney

Either Mary Poppins had come to save the Banks children or it was just a misunderstanding between Guest and Cast Member — a Guest who decided to use an umbrella against the rain whilst on a water ride — but whatever did happen on Splash Mountain that day left some Guests soaking wet!

Have you ever witnessed a strange situation at a Disney World Resort attraction? Let us know in the comments!

View Comments (21)