Walt Disney World Resort and Disneyland Resort Guests are being notified about hotel closures as they affect their upcoming vacations.
The emails are being sent to Walt Disney World Resort Guests with reservations from June 14-20, 2020, and DisneylandResort Guests with reservations during the week of June 21-27, 2020.
Disney also provided us with instructions for how to modify Disney World Hotel reservations using the My Disney Experience app:
Currently Disney is modifying reservations up to 6/21/20. Some can be done by signing in your My Disney Experience account and going to My Plans page. Once that opens up scroll down and find your reservation and tap on Edit/Or Update on the right hand side. If you do not have that option, You would need to directly call Disney Travel Operations at 407-W-DISNEY (407-934-7639) and ask for Itinerary Planing for further assistance.
To modify your Disneyland vacation reservation, here are the instructions below:
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 8:00 AM and 7:00 PM, 7 days a week. If you originally booked through a Travel Agent, please reach out to them directly if you have questions or would like to reschedule.
Sample Letter for Walt Disney World Resort Hotel Guests:
Important: Disney Resort Hotel Closures In keeping with our focus on the well-being of our Guests and Cast Members during these rapidly changing times, Disney Resort hotels and theme parks at Walt Disney World Resort are currently closed until further notice.
Your upcoming travel dates are impacted by these closures. You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package up to your original check-in date. If no action is taken, we will process any refund due to your original form of payment if a payment had been made. If you did not book through Disney directly, please contact your Travel Professional. Note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
If you wish to reschedule your vacation for a later time this year, please call 407-939-4251 or your Travel Professional.
Rest assured, we will continue to monitor the situation and make timely decisions based on expert guidance. For the latest information, please visit DisneyWorld.com/Updates.
We thank you for your continued understanding, and we hope to see ya real soon!
Credit: Disney
Sample Letter for Disneyland Resort Hotel Guests:
Dear Guest,
We are sorry to inform you that your upcoming visit with us will be impacted by several closures.
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain Disneyland Resort’s top priority.
As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, the Disneyland Resort is currently closed and a reopening date has not been identified.
If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. If you’re interested in modifying your existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates July 16, 2020 and later.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through July 15, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 8:00 AM and 7:00 PM, 7 days a week. If you originally booked through a Travel Agent, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Sincerely, Disney Destinations LLC
Credit: Disney
We will update Inside the Magic as more information becomes available.
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