As Florida begins to assemble its task force to reopen the economy, resorts such as Universal and Disney are beginning to devise their own reopening strategies as well. But those discussions have been restricted to the higher corporate levels while lower employees stand by waiting.
This week, Bill Davis, President and Chief Operating Officer of Universal Orlando Resort, addressed the resort’s Team Members in an email promising that they will remain in the loop on reopening plans as they emerge.
“I also wanted to assure you that we are hard at work planning for the day when we can once again welcome and entertain our guests. Teams are currently looking at many different options and scenarios for what our operation might look like when it is safe to reopen. Although it will be different from what we are used to, you can rest assured that we have the safety of our Team Members and Guests as our highest priority. We will be sure to share our plans with you as we get closer to that day.”
You can read the full email here:
New Letter by Bill Davis at @UniversalORL to TMs is starting that they “are currently looking at many different options and scenarios for what our operation might look like when it is safe to reopen.”
The letter also doesn’t give any indication to when they think they’ll reopen. pic.twitter.com/iA32Ts1b5S
— AllCentralFlorida (@AllCentralFla) April 21, 2020
Davis shared this promise in a message meant to be uplifting and empathetic, sharing his own longing to be back among the large gathering in the theme parks and resort hotels personally talking to guests and Team Members. He also praised his Team Members for their spirit and optimism during this time of uncertainty.
“Uncertainty can be difficult, but I am beyond encouraged by your spirit and dedication to our UO family and our community. I’ve seen so many notes of encouragement and hope from this team. You’re keeping your spirits high, you’re staying connected, and you’re supporting each other with such incredible heart. You make me even prouder to be a part of the UOTM family.”
Currently, Universal will remain closed through the end of May with the hope of reopening in June with the hope of reopening in the month of June, along with Universal Studios Hollywood in California. Unlike The Walt Disney World Resort, Universal Orlando plans to only furlough part-time employees during the temporary closure starting May 3. However, pay cuts will be made on several levels.