As Disney Parks and Resorts around the world are still closed — and as more Disney Vacation Club members continue to wonder what will happen to their trips booked with DVC points — Disney Vacation Club has shared an updated travel alert and point refund information.
We found out this weekend that Aulani, A Disney Resort and Spa in Ko Olina, Hawaii will be temporarily closed as of Tuesday, March 24 — you can read all about that here. We also know that Disney is encouraging only those who need assistance with an existing reservation to contact Member Services, as they are experiencing a high volume of calls.
Now, Disney is sharing more information about temporary updates to the cancellation policy:
We will automatically cancel any reservation scheduled for arrival during any closure. You do not need to cancel the reservation online or contact Member Services.
To make the process of changing reservations as smooth as possible, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your Points back as Vacation Points or Reservation Points without placing them into holding. Borrowed Points returned due to a cancellation of a Disney Vacation Club Resort reservation will not be placed in holding and will be returned to the Use Year they were borrowed from.
At this time, we have not made any changes to our Points banking or expiration policy due the impact this could have on future inventory availability
Disney Vacation Club also shared more answers to DVC member FAQ:
I have an upcoming reservation between now and March 31, 2020 at a Walt Disney World Resort hotel, Disneyland Resort hotel, Disney’s Vero Beach Resort or at Disney’s Hilton Head Island Resort. What does that mean for my vacation?
We apologize that your vacation has been impacted.
If you are currently at staying on-property at Walt Disney World Resort, Disney’s Vero Beach Resort or Disney’s Hilton Head Island Resort and you would like to check out early, please visit the Front Desk for assistance. If you have an upcoming arrival during the impacted dates at a Disney Vacation Club Resort using Vacation Points, or a Disney Collection Resort at Walt Disney World using Reservation Points, no further action is required on your part as your reservation will be automatically cancelled for you.
Vacation Points returned due to a cancellation of a Disney Vacation Club Resort reservation will not be placed in a holding account at this time and will be returned to their current Use Year.
Reservation Points returned due to a cancellation of a Disney Collection Resort reservation will be returned as Reservation Points to the current Use Year.
If you have a reservation arriving through March 31, 2020 and you still need to speak to a Vacation Advisor, please call Member Services at (800) 800-9800†. For all other needs, we ask that you contact us after March 31.
I have a future stay at Aulani, Disney Vacation Club Villas, Ko Olina, Hawaiʻi. What does that mean for my vacation?
In line with state guidance, in an abundance of caution and in the best interest of our Guests and Cast Members, Aulani, A Disney Resort & Spa will close beginning at 5:00 PM on Tuesday, March 24, through Tuesday, March 31. This will give Disney Vacation Club Members and Guests the time to make necessary travel arrangements or book alternative accommodations.
Disney Vacation Club will automatically cancel any reservation scheduled for arrival during any closure. Members do not need to cancel the reservation online or contact Member Services. In light of the unusual circumstances and to provide more flexibility, Disney Vacation Club will return points to the current Use Year without placing them into holding.
You can stay up-to-date with Disney Vacation Club travel advisories on the official website.
We continue to keep everyone affected by this pandemic and the Disney Park and Resort closures in our thoughts. We at Inside the Magic will keep updating our website with the latest Disney news as it is released. Stay healthy and safe, everyone.