Disney World Travel Update: Guests Advised Not to Call Due to High Volume of Inquiries

in Walt Disney World

disney world call volume

Walt Disney World Resort has shared updated information regarding the theme park closures due to coronavirus concerns.

Disney announced that Disney World will be closing its theme parks beginning Monday, March 16. Since then, guests have been contacting Walt Disney World Resort Guest Services every chance they get in order to hopefully speak with somebody who can help them reschedule their trip. Now, Disney is advising against calling.

Walt Disney World
Credit: Disney

According to the most recent update shared to the Disney World website, if you do not have a trip within the next three days, then you are advised to refrain from calling Walt Disney World. Disney is experiencing a high volume of calls during this time, and the company is trying to prioritize the needs of those who have trips booked for this week.

Below is the message that Disney shared to the Travel Information page on the Walt Disney World Website and in a notification on the My Disney Experience app:

The current unprecedented situation is causing us to experience longer than normal waits at our call center. If you do not have a reservation in the next 3 days, please visit My Plans as many reservations can be modified without calling.

You can read some FAQ regarding the Walt Disney World theme park closure in the article linked below:

Learn More: Walt Disney World Answers Guest and Traveler Questions Regarding Park Closures

We at Inside the Magic would like to encourage our readers to please be kind to Cast Members during this time. This is a tumultuous time for everyone, whether you are on your Disney World trip currently, you had a trip that you now need to reschedule, or you are a Disney employee trying to figure this out as best as you can. Remember that Disney is making guest safety a priority.

We continue to keep everyone impacted by coronavirus and the Disney Parks closures in our thoughts during this time.

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