Walt Disney World Answers Guest and Traveler Questions Regarding Park Closures

in Disney, Travel, Walt Disney World

Walt Disney World Travel Changes

Credit: Disney

Update:

Disney shared more information with Walt Disney World Resort annual passholders regarding their passes in light of the temporary closures of the theme parks.

Per an email sent to APs this evening:

  • All active Walt Disney World Annual Passes will be extended for the number of days the parks are closed.
  • Passes with renewal windows ending during the closure will also receive an extension of time to renew.
  • For Passholders participating in the Annual Pass Monthly Payment program, your monthly payments will continue as scheduled. Once your payments are completed, you will still have the extra days as provided above.

We appreciate your patience and consideration during this unprecedented time. Over the coming weeks, your Annual Pass details in MyDisneyExperience will be updated to reflect new pass usage information. Pass block-out and admission calendars will not be updated during the closure period. Please visit DisneyWorld.com for the most updated details.

Original Article:

Disniacs everywhere were shocked to hear that the Walt Disney World resort would be closing its gates due to the concerns surrounding the novel coronavirus known as COVID-19. Disney World will be closed beginning March 16 and will remain closed for the remainder of the month. And they want their guests to know what their options are.

So here’s the official word on the Walt Disney World website:

Below, you’ll find information on impacts to current on impacts to current and upcoming plans. Please check this page for additional updates.

TICKETS

May I get a refund on my ticket?

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date. 

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will automatically be refunded.

ANNUAL PASSES 

How does the closure of Walt Disney World impact annual passes? 

Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020. 

RESORTS

I have a future stay at a Disney Resort hotel while the park is closed. What does that mean for my vacation?

Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your local travel professional.

What if I want to cancel a Disney Resort hotel reservation after the parks reopen?

We will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020. 

DINING & OTHER EXPERIENCES

I have a pre-paid dining reservation or experience reservation like Driod Depot during the time when the parks are closed. Will I receive a refund?

Yes. All pre-paid dining and experience reservations will be automaticaly refunded if scheduled between March 16, 2020 through March 31, 2020. 

What happens to dining reservations that require a credit card at the time of booking?

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee. 

Walt Disney World
Credit: Disney

It is also important for guests to keep in mind that Walt Disney World was originally announced to be closing on Sunday, March 15. However since then, Disney has update the Walt Disney World website and My Disney Experience app to reflect the new closure date, March 16. Disney’s original announcement of a March 15 closure date can be seen in the Tweet below:

This is a developing story and Inside the Magic will report new information on Walt Disney World’s policy changes and updates as they are released.

Related: No, it wasn’t a dream: Every Disney theme park in the world is now closing.

View Comments (13)