Disney Vacation Club Releases Statement About Closures, Points Due to Coronavirus

in Disney, Disneyland Resort, Walt Disney World

Animal Kingdom Disney Vacation Club kiosk

Credit: Vacation Club Loans

Everything Disney is shutting down temporarily in response to the spread of the novel coronavirus known as COVID-19. As of today, every single Disney theme park around the world is closed with Walt Disney World and Disneyland reopening–hopefully–after March 31, 2020. And by March 20, 2020, all Disney Resort hotels will be shut down. Adventures by Disney and Disney Cruise Line have also suspended or canceled all of their operations.

One of the biggest organizations affected by Disney’s mass closure is the Disney Vacation Club. Until now, DVC members have been somewhat in the dark about how DVC will handle matters such as closure, and points management.

Disney Vacation Club

An official statement has been released from Terri Schultz, Senior Vice President, Disney Vacation Club, Guided Adventures & Expeditions and Golden Oak, regarding said concerns. Schultz promises a refund of points and clarifies that Disney’s two resorts at Hilton Head Island and Aulani will remain open at this time.

Here is the statement in its entirety:

Dear Members,

As we continue to make timely decisions based on guidance of health agencies and our medical teams, and adjust our precautionary measures at Disney Vacation Club for the safety of our Members, Guests and Cast Members, I want to provide you with an important update.

In alignment with this guidance, Disney is temporarily closing its resort hotels at Walt Disney World Resort, including all Disney Vacation Club properties. The closure also includes Disney’s Vero Beach Resort. The closures become effective at 5 p.m. on Friday, March 20, and will extend through the end of the month. This will give Members and Guests the ability to make necessary travel arrangements or book alternative accommodations. At this time, Aulani, a Disney Resort & Spa, and Disney’s Hilton Head Island Resort will remain open.

We know that you have questions about your membership during these uncertain times. Please know that our teams at Disney Vacation Club are committed to assisting you and providing you with as much flexibility as possible with your future vacation plans. Disney Vacation Club Member Services will continue to assist you with reservation changes during their regular operating hours. As we anticipate high call volume in the days ahead, we encourage you to visit disneyvacationclub.com for general information and ask that you contact Member Services only if you need assistance with an existing reservation.

Regarding your reservations, I would like to take this opportunity to clarify a few important points in order to make the change process as smooth as possible. As we have shared, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your points back as vacation points or reservation points without placing them into holding. In the meantime, all points banking rules remain in place. While we understand the banking policy might create some frustration, please realize that this is in place to ensure that the membership as a whole avoids future inventory constraints.

Clearly COVID-19 is impacting us all in numerous ways – and I want to thank you for your patience and understanding during this challenging time. Our team at Disney Vacation Club is focused on serving you, our Member community, as we plan ahead for a return to normal operations.

With appreciation,
Terri Schultz
Senior Vice President
Disney Vacation Club, Guided Adventures & Expeditions and Golden Oak

Photo provided by Vacation Club Loans

The Disney Vacation Club is Disney’s official vacation timeshare program that offers avid Disniacs a chance to feel even more at home in the Disney Parks. They occupy certain areas of Disney hotels such as Disney’s Grand Californian Hotel and Spa at the Disneyland Resort in Anaheim, California–which offers direct access to Disney California Adventure Park–as well as a multitude of Walt Disney World Hotels from the Polynesian Village Resort to Disney’s Animal Kingdom Lodge. Click here to learn more.

This announcement is just the latest Disney news to emerge after it was announced that Disney-owned-and-operated establishments at Disney Springs and Disney Resort Hotels were also going to close for two weeks out of an abundance of caution to help slow down this pandemic.

Related: Will Disney Parks Stay Closed Longer? Health Officials Suggest No Crowds Over 50 for 8 Weeks.

Are you Disney Vacation Club member? How was your membership and/or vacation affected by the closures? Let us know in the comments!

View Comments (6)