911 calls from Disney Skyliner malfunction released

in Disney, Theme Parks, Walt Disney World

Disney Skyliner

Credit: ITM Reporter/Sean Sposato

The Disney Skyliner transportation system is back in action at Walt Disney World. However, it seems the cable propelled system hasn’t gone completely unscathed from its malfunction a few weeks ago as newly released 911 calls continue to recount the frustrations guests faced the night of the incident.

“We’re stuck on the Disney Skyliner. It’s going on 2 hours now and they’re not really, we’re getting some automated message saying that we’re moving shortly,” said one passenger in a 911 call, as he expressed his and the rest of the passengers in his stranded gondola’s frustrations.

Disney Skyliner
Credit: Disney

In another released 911 call from a frustrated guest, the emergency services operator asks if anyone in the gondola is in need of medical attention. To which, the stranded guest replies in frustration, “We just, I mean…” In an attempt to calm the guest, the operator offers understanding on the frustrating situation, saying: “I understand. I know you’ve been in there for probably over two hours right now. We do have help on the way. They are trying to get it up and running and we have our units standing by.

The system went down on the evening of October 5 and left guests stranded in the air for approximately 3-hours, until the gondolas began moving again. Upon the news breaking of the system’s downtime, local news outlets reported that the cause of the malfucntion was due to a power failure. Following the incident, Disney responded to these claims saying the incident was not due to a lack of power and that it was still under investigation.

Disney Skyliner
Credit: ITM Reporter/Sean Sposato

While in the air, guests went to social media to express their frustrations over being stuck in the gondolas. Visitors reported becoming ill, some getting sick. Only a few people required immediate rescue by firefighters from the gondolas by means of a cherry picker.

Following the incident, the system underwent testing prior to its reopening. During the test phase, Disney told WESH 2 News that the gondola system is being tested until it is deemed suitable for guests. The system is currently in normal operations at Walt Disney World. 

Source: WESH 2 News

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