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Credit: Universal Orlando ResortA new report has shed light on incidents at Universal Orlando Resort.
Just like Disney, SeaWorld, and all other big theme parks in Florida, Universal Orlando Resort is required to report certain incidents to the Florida Department of Agriculture and Consumer Services. That includes all injuries or medical emergencies on attractions that lead to hospitalizations for at least 24 hours.
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This report has just been released for the third quarter of 2025 (July through September) and includes, of course, the incident that occurred on Stardust Racers in September. A 32-year-old man, Kevin Rodriguez Zavala, passed away after suffering “multiple blunt impact injuries” aboard the attraction. The roller coaster has since reopened, with Universal updating its rules over who can board – namely, riders are limited to those who have the ability to walk onto the attraction.
But this wasn’t the only incident to occur between July and September.
7 Hospitalizations Reported For Universal Guests
According to the new report, a 40-year-old female guest was hospitalized after experiencing an “altered level of consciousness” aboard the über-popular Islands of Adventure roller coaster, Hagrid’s Magical Creatures Motorbike Adventure.
Just over two weeks later, a 66-year-old male guest experienced chest pain while riding The Incredible Hulk Coaster. Both he and the previous guest suffered from pre-existing conditions.
In August, a 38-year-old woman was hospitalized with neck pain after riding the Krakatau Aqua Coaster at Volcano Bay. That same month, a 56-year-old man reported a headache on The Incredible Hulk Coaster, while a 32-year-old woman experienced both neck pain and motion sickness aboard Revenge of the Mummy.
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The final incident logged before the fatal Stardust Racers accident involved a 78-year-old woman who reported dizziness on the Hogwarts Express, which transports guests between the Wizarding World of Harry Potter areas at Islands of Adventure and Universal Studios Florida.
This quarter’s incident report follows a string of others reported in the second quarter of 2025.
Between April and June, three other incidents occurred at Epic Universe.
The Isle of Berk ride, inspired by DreamWorks’ How to Train Your Dragon franchise, saw a 32-year-old man report chest pain during an early preview event on May 5. Two more cases were filed: a 63-year-old man who experienced “dizziness/altered state of consciousness” and a 47-year-old woman who reported “visual disturbance/numbness.” The latter two reports affected Stardust Racers riders.
Over at Universal Orlando Resort’s OG theme park, Universal Studios Florida, a 72-year-old woman felt weak and dizzy while riding the Jimmy Fallon-themed simulator Race Through New York. At Islands of Adventure, a 77-year-old man experienced chest pain on The Incredible Hulk Coaster.
Medical incidents can happen at any theme park, from dizziness to more serious emergencies. Universal team members are trained to respond quickly, and emergency services usually arrive fast. For example, during a recent case in Dark Universe, paramedics treated a guest on the ground as the area was evacuated for safety.
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Guests can also reduce risks by paying attention to health signs, staying hydrated, and avoiding prolonged exposure to Florida’s extreme heat. Theme parks are demanding environments, and taking small precautions can help visitors enjoy attractions while minimizing the chance of medical issues during a visit.
Have you ever experienced an incident at Universal Orlando Resort?