Universal Orlando’s latest addition to its hotel lineup, the Stella Nova Resort, is already making headlines—but not entirely for the reasons Universal might have hoped. According to a tweet from theme park enthusiast Ethan Hershaft, the hotel’s spinning door entry is currently out of order.
Guests are being rerouted through a side door, greeted by a humorous sign reading, “Houston, we have a problem.” While the situation sparked some lighthearted reactions online, it’s a small hiccup for what promises to be a significant addition to Universal’s hospitality offerings.
The spinning door entry at Stella Nova is currently out of order.
Guests can use a door on the side of the rotating door to enter the hotel
Note: “Houston we have a problem” written on the sign pic.twitter.com/d6mYOOiBqv
— Ethan Hershaft (@EthanHershaft) February 2, 2025
Stella Nova was built as part of Universal Orlando’s preparations for a massive surge in visitors, thanks to the highly anticipated 2025 opening of Epic Universe. With new lands like Dark Universe, How to Train Your Dragon, and Wizarding World of Harry Potter – Ministry of Magic, Universal is gearing up for what could be its busiest year yet.
Naturally, more guests mean a greater need for accommodations, and Stella Nova is designed to meet that demand with style and comfort.

The Stella Nova opened on January, 21, 2025 this location is adjacent to Universal’s newest theme park Epic Universe which is opening May 22, 2025. Epic Universe is accessible via a walking path or complimentary shuttle. The hotel boasts sleek, modern architecture that fits right in with Universal’s futuristic branding for Epic Universe.
Its design emphasizes clean lines and contemporary aesthetics, creating a luxurious yet welcoming environment for families and theme park enthusiasts alike. Universal has been strategically expanding its resort portfolio to ensure guests have a range of options, from budget-friendly to high-end luxury, and Stella Nova slots neatly into this vision.
Despite the rotating door mishap, excitement around Stella Nova remains high. Early visitors have praised the hotel’s spacious rooms, convenient location, and stellar service. It’s clear Universal wanted to make a statement with this new property, and even minor setbacks aren’t likely to slow down the momentum.

As Universal Orlando prepares for an influx of visitors eager to explore Epic Universe, hotels like Stella Nova will play a crucial role in enhancing the overall guest experience. If this small door issue is the biggest problem they face, Universal is on track for a successful launch year. For now, though, it’s all part of the ride—because at Universal, even the doors come with a little bit of theme park flair.