Disney Rule Forbids Guests From Parks Following Hospitalization

in Disney Parks, Disneyland Resort, Walt Disney World

Entrance of Disneyland

Credit: Miranda Jones / Flickr

There is nothing worse than being told that you cannot enter a Diseny park, and today, there has never been more reasons for a guest to be denied entry as Disney continues to stack difficult and in certain cases, unreasonable rules against guests, all while increasing park prices.

Mickey's Fun Wheel and Incredicoaster on Pixar Pier at Disneyland Resort's California Adventure
Credit: Brandi Alexandra via Unsplash

Now, multiple guests are being rejected from Disney through the Christmas and holiday season due to a rule the company has in place, and one that should probably be eliminated at this point.

At Disneyland Park, you can enjoy attractions such as Haunted Mansion, Pirates of the Caribbean, Big Thunder Mountain Railroad, Space Mountain, “it’s a small world”, and Jungle Cruise. Next door, Disney California Adventure offers some modern attractions and lands, such as Avengers Campus, Radiator Springs, and Pixar Pier. You can take a spin on Soarin’ Around the World, Radiator Springs Racers, The Incredicoaster, or even help Peter Parker in WEB SLINGERS: A Spider-Man Adventure.

Although there is a lot of magic in the air at Disneyland right now, there is also a lot of construction. 

Thankfully, San Fransokyo at Disney California Adventure has just opened, clearing up that construction. However, Disneyland Park still has a lot of work to do. Splash Mountain shut down forever a few months ago, and now, there is a lot of work being done in Critter Country to complete Tiana’s Bayou Adventure. The Princess and the Frog IP has also just opened Tiana’s Palace.

Inside of Tiana's Palace at Disneyland Park in California
Credit: Disneyland

Tarzan’s Treehouse is also closed and is currently being rethemed to the Swiss Family Robinson IP, much like Walt Disney World Resort. There will also be Disney S.E.A. theming for Disney’s Secret Society of Explorers and Adventurers. Tons of Fantasyland is also entirely covered by construction walls, as is a lot of Downtown Disney, home to World of Disney, as well as many eateries and defunct locations like the demolished Uva Bar.

Recently, it was revealed that the Jazz Kitchen would have a new look. The once 90’s style eclectic look with music instruments being dangled above the larger-than-life signage creates a fun, New Orleans immersive world, but now, that look is gone.

When Disneyland was created by Walt Disney, the theme park was meant to be a place where families could come together and visit, while all finding something to enjoy and create memories over. Of course, Walt cared about money, but his care for his overall vision and goal was far greater.

Nowadays, Disney’s bottom dollar tends to take priority over guest experience.

Hong Kong Disneyland's park entrance
Credit: Disney

There are a lot more rules that Disney has put into place since the pandemic shut down the theme parks, many of which should no longer apply.

In this case, we are not talking about the rules and regulations that keep the park safe and guests happy. If a guest is being unruly, disobeying security, and bothering others while filming them, as we recently saw with the trespass ban of live stream N3ON, they should be removed. If a guest decided to jump off the EPCOT bridge in the Italy pavilion of the World Showcase to create clickbait content, then, of course, they should be removed.

However, if a guest is stuck in the hospital and cannot attend their Disney Park Reservation at Disneyland, they probably should be allowed to return.

The COVID-19 changes have certainly made it more difficult to not only navigate Disneyland, but Walt Disney World as well.

We recently shared that a family ended up nearly being rejected from the theme park due to a policy that was put in place after the parks reopened.

Now, in order to enter Magic Kingdom, EPCOT, Disney’s Hollywood Studios, or Disney’s Animal Kingdom, guests must not only purchase their tickets (which have also gone up in price), but they must make a Park Pass Reservation on the My Disney Experience or Disneyland app. If a guest does not do this and attempts to enter the theme park, they will be turned away.

A picture of Sleeping Beauty Castle with Walt Disney and Mickey Mouse's Partners statue in the foreground at Disneyland Park in Disneyland Resort. Photo by Ed Aguila
Credit: Inside the Magic

For those who have been to Disney in the past, but not in the recent few years, this rule would likely come as a shock, as many would believe that paying for your park ticket for the day would grant you entry, but alas, it does not.

One family who took their first trip since visiting pre-pandemic ended up being turned away because they did not make a Park Pass Reservation at Disneyland, and the parks were full. Thankfully, the cast member was empathetic to their situation and some magic was able to be made, but typically that would not be the case.

Personally, I have been turned away from both Disneyland and Walt Disney World when forgetting to make a Park Pass Reservation for my desired park.

At Disneyland, Magic Key Holders have a rule that Disney World guests do not.

“When you’re a Magic Key holder, the Disneyland Resort is your land—you’re a towns person on Main Street, U.S.A., a galactic citizen of Batuu, a hero at Avengers Campus, a local at Pixar Pier and beyond,” states Disney on the Magic Key website. “You belong to the community of core Disneyland fans who all share a passion and love for the parks.”

Holiday decorations shown on the outside front portion of the Haunted Mansion at Disneyland Resort in California
Credit: Disneyland Resort – The Haunted Mansion

Unfortunately, these annual passes are not immune to price increases, with Disney announcing that all Magic Keys would receive price increases effective immediately. There are four different tiers of Magic Keys, those being the Inspire Key, Believe Key, Enchant Key, and Imagine Key. Each one varies in price depending on how many blackout dates it has.

The price increases are as follows:

  • Inspire: now $1,649 (increased $50 from $1,599)
  • Believe: now $1,249 (increased $150 from $1,099)
  • Enchant: now $849 (increased $150 from $699)
  • Imagine: now $499 (increased $50 from $449)

On top of paying more, you can also be penalized for making a Park Pass Reservation and not showing up.

If a Magic Key Holder has a reservation and does not show up for that reservation date, you do get a strike. According to the Magic Key Terms and Conditions, if you are a no-show for three reservations in any 90-day period, you will not be able to make any new reservations for 30 days.

One guest has taken to the internet to express their tragic fate. 

The guest and their partner, who are both Magic Key Holders, have noted that one of them was recently hospitalized due to a near-death encounter. Neither guest had their phone on them or thought to cancel their Park Pass Reservation, as they were dealing with a much more serious situation. They missed their Disneyland day, which was their third strike.

cars land california adventure
Credit: Disneyland Resort

The guests did have proof that this was due to a hospitalization, and brought the information to Disney in hopes that they would make an exception in this case as it was out of their control and in many respects, very understandable as to why they were not thinking of canceling the reservation, or unable to show up.

Disney still rejected them.

These guests are now not allowed to enter the parks, which means they will not only miss the end of Halloween but the start of the Christmas and holiday season. This is something that has not only been an issue for these guests but many who have had Park Pass Reservations slip their minds. Considering payment is still expected when entry is not granted, it seems that this rule should probably stay with the pandemic — in the past. 

Others shared their panic regarding this rule, stating, “As a disabled and chronically ill person, this is genuinely my worst nightmare. I got the passes to take the stress off of my trips to the park so I don’t have to worry about just how expensive the day tickets are and trying to get as much out of the day as possible which wound up adding so much stress I could never actually do anything in the parks because everything flared up. But I had a rough go of it and wasn’t able to cancel in time one time and now the stress of forgetting again is making it so I’m just as stressed out as before we had passes.

Ernesto de la Cruz at Halloween Oogie Boogie Bash 2022 Disneyland California Adventure Park
Credit: The Entertainment Collective, Twitter

Because of my disabilities and illnesses, I genuinely never know how I’m going to be day to day until I wake up in the morning and there are some days where I genuinely cannot get out of bed without help which obviously isn’t ideal for being in a theme park. I really wish Disney would at the very least, change some part of their policy to allow a little more wiggle room for days when you genuinely cannot catch a break.”

This rule has been leaving guests disappointed for a long while now, and it seems about time for Disneyland to remove it, and stop penalizing their beloved Magic Key Holders, who in California, are the main consumers of the theme park, and the reason for the parks to continue to be financially viable.

What do you think about Disneyland’s Park Pass Reservation three-strike rule? 






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