Guests Outraged After Disney Park Bans, Throws Away Accessibility Devices

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A woman speaking at a camera, an angry emoji, a sign advertising wheelchair rentals at Disneyland.

Disneyland Resort and Walt Disney World Resort offer Disability Access Service (DAS) – allowing Guests to virtually wait for rides instead of queueing on standby. Almost every line at the Southern California and Central Florida Disney Parks is wheelchair accessible, meaning that DAS primarily services Guests that cannot stay in crowded lines for other reasons.

Related: Disneyland Paris Takes a Major Step Towards Making the Park More Accessible

For Guests with mobility issues that don’t want to use wheelchairs or ECVs, it can be challenging to stand in line. TikToker @laura.nicole.g shared a “hack” for waiting in exhausting lines – a small folding stool. Many Guests asked where to purchase it to make their waits more bearable.

However, Laura (@shmeebit) shared the video with a warning:


#youwillbepopular #popular #unpopular #disney #disneyland #collapsablestool #disneyworld #doyourresearch #disneyhacks

♬ original sound – Laura

“You will be unpopular because the people at the front gates of Disneyland will confiscate it because it’s against their rules,” Laura warned.

“I bought this exact same seat bc standing for long periods of time can be hard on my back and it was not allowed,” she explained in the comments.

wheelchair at Disneyland Paris
Credit: Disneyland Paris

“YES!!! Mine was taken away at security,” @rachelturner1990 confirmed.

“Could this – them taking it – not be a MASSIVE accessibility issue? Like, could breach the law issue?” wondered @areyouteeaitch.

people wearing adaptive wheelchair halloween costumes in front of sleeping beauty castle
Credit: Disney

According to Disneyland Resort’s rules, folding chairs are banned, though this stool seems to be in a gray area. There is an exception for folding cane chairs and seat-walkers, so we recommend opting for one of those if you have mobility issues but don’t want to use a wheelchair or ECV.

Do you think these folding stools should be allowed at Disneyland Resort and Walt Disney World Resort? 

Please note that the story outlined in this article is based on a personal Disney Parks Guest experience. No two Guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.


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