Disney Experiencing Technical Difficulties Affecting Annual Passholders

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disney world annual pass

Credit: ITM

Walt Disney World Resort is home to many iconic attractions, world-class entertainment shows, magical parades, and nighttime spectaculars that draw millions to the Disney Parks each and every year.

One of the best ways to experience Walt Disney World Resort– including the four Disney theme parks Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios– is with an Annual Pass.

Disney offers different tiers of Annual Passes– which are temporarily unavailable for purchase– that allow Guests to make reservations for which Disney Park they’d like to visit. These passes include the Disney IncrediPass, the Disney Sorcerer Pass, the Disney Pirate Pass, and the Disney Pixie Dust Pass.

disney world annual pass logo
Credit: Disney

The Disney IncrediPass possesses the most offerings, including no blockout dates, and is the most expensive. After that, each Disney Annual Pass offers its own unique group of benefits.

Even though the Disney Annual Passes are still unavailable for purchase, thousands of Walt Disney World Resort fans are still pass holders and are enjoying the benefits of those passes. However, if you’re a Walt Disney World Resort Annual Passholder, you may be experiencing some technical difficulties on the official Disney website.

cinderella castle 50th anniversary
Credit: Disney

A recent Reddit user shared that they were experiencing technical difficulties when attempting to renew their Disney Annual Passes. Every time they attempted to renew, they continued to get an error message that read “Some of the required payment information is missing or invalid. Please check your entries and try again.”

Several other users reported the same problem occurring to them when they attempted to renew their passes. One user shared they had to call the Disney Customer Service line to finally get help.

“Happened to us, we had to call customer service and do it over the phone. Awful experience,” User U/cavalier_54 said.

magic kingdom monorail with cinderella castle and space mountain
Credit: Disney

According to Disney, you can receive a discount when you renew your pass up to 30 days after your pass expiration date. Pass renewal is subject to availability.

Related: Disney Announces Supply Chain Shortage Affecting MagicBands

More On Disney Annual Passes

Annual Passes allow you to enjoy the magic all year long. Now is the time to answer the call and discover all the possibilities a Walt Disney World Annual Pass can bring.

To enter a theme park, each pass holder must have a theme park reservation in addition to a valid pass. Park reservations are limited and are subject to availability and applicable pass blockout dates.

disney world annual pass
Credit: Inside the Magic

As mentioned above, new sales of select Annual Passes are currently paused. Please check disneyworld.com/pass for the latest updates.

Walt Disney World Resort is home to many iconic attractions like Haunted Mansion, Pirates of the Caribbean, Space Mountain, Splash Mountain, and Jungle Cruise at Magic Kingdom; Star Wars: Rise of the Resistance, Millennium Falcon: Smugglers Run, Toy Story Mania, Mickey & Minnie’s Runaway Railway, and Twilight Zone Tower of Terror at Disney’s Hollywood Studios; Kilimanjaro Safaris, Kali River Rapids, Expedition Everest (when it’s open), and Avatar Flight of Passage in Pandora at Disney’s Animal Kingdom; and Remy’s Ratatouille Adventure, Frozen Ever After, Soarin’ Around The World, Test Track, and Spaceship Earth in EPCOT.

Have you had trouble renewing your Disney Annual Passes? Let us know in the comments!

Let the expert team at Academy Travel help you plan your next magical vacation to Disney World’s water parks, four theme parks — Magic Kingdom, EPCOT, Disney’s Animal Kingdom, and Disney’s Hollywood Studios — and the Disney Springs shopping and dining district!

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