After promising that it would be an option for Annual Passholders, it appears that Walt Disney World has begun issuing refunds.
Twitter user @98codes shared a screenshot of a refund confirmation which reads:
“Dear Valued Annual Passholder,
Thank you for your patience as we processed your request to receive a partial refund in lieu of an extension of your pass expiration date.”
— Greg Hurlman (@98codes) July 8, 2020
If you are an Annual Passholder that has paid in full, your options include:
- You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
- Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.
If you are an Annual Passholder on the monthly payment plan, your options include:
- You will receive an additional one month extension to your pass (unless you choose the alternative option below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020. Please note that monthly payments are scheduled to resume with park opening on July 11, 2020.
- Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.
Annual Passholders were told to expect more information on these options in July.
Many Annual Passholders have already come out wanting a partial refund, especially considering that the reasons for having an annual pass–specifically park hopping and daily theme park access–are no longer available with the post-pandemic policies in place. Disney World’s new park pass system allows for Guests to only visit one park per day, and Annual Passholders–regardless of their tier–are limited to making only three park passes at a time.
“Why should I continue to pay monthly for tickets that cannot be used as they were originally purchased,” commented one Annual Passholder. “I would like the option to cancel my pass and its payments or at the least to suspend them and the associated payments until the reservation system is no longer required and we can again use the annual passes for the reasons we initially bought them.”
We will continue to update our readers on Annual Passholder refunds as more information comes to light.