Disney World CM Shares Concerns in Letter to Guests

in Walt Disney World

Walt Disney World Cast Members

Credit: Disney

As Disney Parks around the world continue to reopen their gates and Cast Members begin returning to work, one Cast Member from Walt Disney World has issued an open letter to all would-be Guests.

The letter pleads with soon-to-be Guests to be kind to Cast Members; to have sympathy and understanding for the current health situation and the risks Disney Cast Members are taking to provide some semblance of the magic that was alive and well before the global pandemic. It also calls out Guests for their pre-pandemic behavior, as well as the opinions they have stated despite the fact that they are not in the same situation as some cast members are right now.

Cast Members Disney World
Credit: Disney

An Open Letter From A Disney Cast Member (Copy & Pasted):

Greetings to you, the reader of this letter. I don’t know who you are, but I know you are either a Disney Cast Member or not, and this letter is addressed to those who are not. I am writing this letter to let non-CM’s, i.e. potential future guests, know about our concerns going forward as Disney World begins to re-open its doors.

There is a whirlwind of feelings swirling around the collective Cast Member morale right now. Personally, I love my job at Disney World, and I miss being there almost every day to make magic, and I know I’m not alone. I know there are many people who love their job, miss it, and are eager to return as soon as we can. However, as eager as we may be to come back, we are also afraid. Cases of COVID-19 in Florida have continued to spike, setting records day after day, and despite this, the state continues to push forward with reopening. The curve was obviously not properly flattened and the disease is still strong and abundant, but more and more people are starting to go out again as if nothing is wrong, and more and more people are becoming frustrated with the efforts to slow the disease such as social distancing and mask requirements. This is our struggle. We want to go back to work because we miss doing what we love, but we don’t want to go back to work because we’re scared of contracting a deadly disease that people are ignoring.

Now, Disney World is making informed and intelligent decisions when it comes to park layout for reopening. Blocked off areas and seats on ride vehicles, limited capacity, increased hand-sanitizer options, mask requirements, etc. They realize that this disease has not gone away and are preparing accordingly. However, the spike in cases is showing that it’s not as safe to reopen as we had previously hoped, and us Cast Members are still incredibly concerned.

Now, this is where this letter is going to turn because it might push some buttons of people reading, but it needs to be said. The main reason we are concerned is not because of getting too close to guests or touching something that’s infected; we are concerned because of how guests can behave when there is not a pandemic, and how potential guests have been behaving now. Cast Members face disgruntled guests on a daily basis. We are yelled at because the weather is too hot; we are yelled at because someone showed up too early or late for their FastPass; we are yelled at because someone didn’t properly time a character meet-and-greet; we are yelled at because one guest was supposedly rude to another; we are yelled at because someone feels something costs too much; we are yelled at because we tell a child they can’t go to a certain place or climb a certain thing because it compromises their safety; we are yelled at because someone’s child is too short to ride a ride and they evidently don’t care about the fact that height requirements are safety measures; we are yelled at because someone can’t cross the street due to a parade taking place and we don’t want to risk them being hit by a float or injuring a performer and themselves as the choreography continues; we are yelled at because someone’s food doesn’t match the expectations they set in their head; some of us are even yelled at because we work in guest relations and someone is telling us instances of these previous examples and are trying to earn some sort of incentive from it. Do you see what I mean? We are berated on a daily basis for enforcing rules, for things beyond our control, and for simply doing our jobs.

These are examples of challenges and issues we face on a daily basis doing our job, and all of these examples are caused by guests who are angry, guests who are ignorant, guests who careless, or sometimes guests who feel some sort of sense of entitlement. And during this time of shutdown, we’ve seen so many people refuse to follow social distance guidelines in place around the country and people who have refused to wear masks for asinine reasons, and these are regulations that will be enforced upon reopening. In fact, Disney will have CM’s who will be specifically assigned to help make sure these rules are followed. And we see non-CM’s voicing their opinions about reopening on the internet, as well.

Some people are excited to get back and have every intent to follow the rules, but there are plenty of people who have been vocal about refusing to wear masks (which you must do to enter the park) or just the extra precautions being implemented, in general. We have also seen people’s feelings towards CM’s who are concerned, or CM’s who have signed or shared petitions to continue the shutdown of the parks until COVID-19 cases actually taper off to form an actually flattened curve. We see people call us lazy freeloaders who just want to live off of the extra unemployment money (Florida’s unemployment system has actually put many CM’s in dire straights due to delays and ever-present issues); we see people tell us to quit our job that we love if we’re so afraid of reopening; we see people generally consider us expendable, viewing our health as potential casualties they wouldn’t mind risking in the name of their vacation; we see people treating us without humanity.

We are not afraid of coming back to work because we’d lose unemployment bonuses (if you have a problem with those, take it up with the federal minimum wage that hasn’t been raised to accommodate inflation and companies that pay their workers less than they should); we are not afraid of coming back to work because we’re lazy and we like doing nothing (as I said, so many of us love this job and miss it so much); we are afraid of coming back because we’re afraid of rude guests who will not follow rules meant to keep everyone safe and therefore endanger us. We have already seen such examples, including someone working in Disney Springs who was spat on by a guest. That’s right, we are afraid of you, the potential guest. If we face guests when there’s not a pandemic who do not regard our safety and do not regard our humanity, adding a potentially deadly disease with no vaccine and the resulting increase in regulations makes things much more frightening for us.

So to the potential guest, this is what I ask of you: if this timeline of reopening continues and you are going to visit the parks during this new and unprecedented period of Disney history, please have some humanity. Please listen to every cast member who does their job and encourages you to follow the guidelines put into place for the safety and health of both you and us. Please understand the concerns we have with reopening and try to empathize instead of criticize. For us, it’s either we return to work when we’re called back or risk losing our jobs, and we don’t want the choice to be contract a deadly disease or lose a job we love in a terrible economic period. You can help make sure this doesn’t happen, and you can do that by following the new guidelines and respecting the safety and emotions of our frontline cast members. If you don’t want to wear a mask or you’re frustrated with the temporary changes being implemented, please wait to visit until the disease is properly controlled and the guidelines have been lifted. And once that happens, once everything is back to normal, I implore you to remember this letter, and to remember the time that CM’s were putting their lives on the line to make sure guests like yourselves were happy. I implore you to remember the examples of everyday challenges listed earlier and to do your best to not add yourself to this growing list. I implore you to be understanding and kind to us Cast Members during this scary time and beyond, which will help make your vacation magical for you and for us. We want to see you again, and I know you want to see us again, but if you’re not going to help us all be safe, then all of us can wait.

Sincerely, A Disney Cast Member.

Incredi-Crew Cast Members

But this Cast Member was not the only one to make a plea for Guests to be kind. We came across another Reddit post which writes from the perspective of a friend and family member to Cast Members preparing to go back to work. It reads:

Please be extra nice to cast members and respect their distance during the pandemic!

As a Orlando native and former theme park worker, I wanted to make a request to everyone planning to visit Disney or Universal in the next few months. I know Reddit is probably better than most when it comes to this, but please be nice to the cast members and respect their social distance when you’re visiting. They have a tough job on the best days and adding COVID on top of it is really stressing them out.

Many of my friends still work in the theme parks. My dad is in his 60s and works directly with the public. With Florida’s numbers absolutely exploding, to say I’m worried about him is an understatement. They’re worried too. Many workers are even petitioning Disney to try to get them to delay opening. Truthfully I wish they would, but I understand it’s a business and many people’s livelihood depends on reopening.

Understand that things aren’t going to be as “magical” for a while, and remember the human element that goes into creating this amazing experience when you visit a theme park. These workers may not want to be there, they may even be afraid, but they have to go to work and try to make your day perfect. It’s a very hard job every day, I can’t imagine adding the fear of getting sick/dying, wearing a mask in 100 degree weather and 90% humidity, and arguing with people who refuse to wear masks on top of that. Please be nice, stay six feet away from them, and wear a mask.

Again, I’m sure Reddit is nicer than most but I just wanted to share a side of the parks that most don’t see. I hope I don’t sound like I’m lecturing. I’m just worried about my family and friends. Thanks for reading.

Disney Cast Members are essential to creating the magic that Guests experience in the parks. It can never hurt to be kind and help make their job easier.

disney cast members
Credit: Disney

Related: Disney World, Disneyland CMs Excited for Reopening

Are you or is anybody you know a Cast Member preparing to return to work at Disney World or Disneyland? What are your thoughts on reopening? Let us know in the comments!

View Comments (43)