Disney World CM Shares Concerns in Letter to Guests - Inside the Magic

Comments for Disney World CM Shares Concerns in Letter to Guests

Walt Disney World Cast Members

Credit: Disney

46 Comments

  1. To the CM who wrote the letter. What I find so sad is that you had to write this letter. Shame on the people who behave like the examples in the letter. I hate that people can’t behave in a acceptable manor in a happy place like Disney World. These are the entitled ME people who for some reason think they don’t have to abide by the rules. I can’t believe you have to worry about someone spitting on you. Thank you for all you do to make out Disney experience all that we imagined.

  2. Jenn

    Nicely done anonymous CM! So true-all of it.

  3. Stan

    People seem to forget if it wasn’t for the cast members there would be no Disney They are the heart and soul lets not forget what they do for all of us

  4. Kevin H Jones

    There is no way on God’s green earth that I will go right now. I, my wife, and my youngest daughter had Covid-19 before it was reported to be here. It was over quicker than the flu. So, I am not scared of Covid. I am more annoyed with those who are scared of it. Those who are already om edge. And I don’t wear masks. As an allergy sufferer with a deviated septum, it is hard enough to suck air in with my face uncovered. I was raised on a dusty Hog Farm. TRUST ME. I have tried all kinds of masks. None of them keep the dust out. Mouth breathing in a mask in the Florida heat is not what I will spend my hard earned money on. we put off our June/July trip until December, and if masks are still required, we will postpone it again. Hell, I don’t even go to grocery stores. I am retired and prefer to have everything delivered these days, and will probably continue that even after restrictions are over and all y’all stop freaking out. It’s not a virus that is the disease. It is fear, and the way people get unhinged. You who go too far to police and judge others for just trying to be able to get in and get out of a store quickly while being able to breathe make life not worth living. You realize that your attempts to confront folks invites them to defend themselves and yelling at a busy body just injects more water droplets into the air? JUST. STOP. Do what YOU can to protect yourself if you are scared, I promise, I will stay away from you. I will way more than 6 feet away, doing my best to not mouth breathe, or talk to you. Just walking around and attempting forcing air through an allergy ridden stopped up nose is about all I have the energy to do anyway. Seriously, I usually gasp air through my mouth as soon as I get out of a building like I just came out of the water. I don’t need you trying to get me to suffocate more. If you are one of the lucky ones who can breathe enough to enjoy Disney with a mask on, enjoy yourselves, and realize that you are indeed lucky.

  5. Abated Wonder

    I want to first off say that I agree with this cast members struggle in their job that once was probably a bliss, that now seems like a curse during COVID. It is no excuse to be spat on, assaulted, harassed or dehumanized . However, all I wish to do in this long comment is to share my experience.

    I recently went to DW in April 2021. I was so excited because of my great experience of CM in Disney Land, because the CM there were tremendously wonderful in the sense that they were nice, polite, accommodating and beyond. I almost thought something had to be wrong with them (jokingly of course) because they were so happy and made me feel happy. The place felt like true Disney pre-COVID .

    My gripe today is that it was evident that either CM in Disney World were stressed, pressured (enforcing rules) and possibly fed up or irritated. It makes sense now with what this CM released their fears and concerns with not only the virus but guests demeanor. All absolutely valid. I empathize the humanity part that humans can be despicable creatures. But like a previous writer commented was that not all guests are like that.

    My situation that sticks with me so negatively in my heart was standing in line for the Mars experience at EPCOT when a CM standing in front of the line monitoring the back of the line literally shouting at the top of his lungs to someone far back “GET THAT MASK UP!” There was no interaction between him and the person being yelled at prior, just silence to that . So Please tell me, am I wrong for feeling belittled leading to upset, disappointed and just plain sad for the deliverance of this CM. Is that a representation of the most magical place on earth? I get the severity of social distancing and mask wearing in the name of prevention. But there is a difference of weighing what’s reasonable in the prevention of spread and what’s not, not to mention the deliverance of the message. What I mean by reasonable is he’s not the only one I’ve experienced that with. Another is example is standing in line for the Mickey and Minnie Runaway Railway, a CM yelling again at specifically me now, “get behind the line” (markers in line that shows 6 feet distance) which I was honestly and truly with no intention of exaggerating only inches from the line with the person in front of me that was well over 6 feet away. Does my inches add to this pandemic, is my inches a matter of great exigent health risk to receive such a deliverance? Is that keeping me feeling of magic full or rather just cattle in a herd of guests waiting in a 60 minute line to experience a 2 minute ride. I obviously complied and said nothing following orders continuing to bottle my feelings. Did I berede the CM to receive that response No, I did nothing and I still got a terrible response. What did I do to deserve that?
    Back to the EPCOT CM, no one was harassing him, no guest was being rude to him like the letter declared. I’m bewildered in what was going on in that CM to make him express himself in such a way that I know for a fact is in someway a violation in their policy. Maybe I was sensitive already at that point as it was the 4th amusement park we visited because that same feeling was all around all the time. I did not know what to say or do. I bottled these feelings and let the CM be. I tried to confide in myself that maybe there’s more too it. Put myself in his shoes, stressed, tired, pressured and fatigued. But isn’t that the job? Another small incident was, I was waiting in line for space mountain finally got in front of the line, my mask was on the brim of my nose still covered and a CM again with a yelling tone “put your mask up!”, so I complied in raising it the centimeters it needed to be. Again, reasonable? or did all of them only succeed in ruining my experience.

    I am not entitled to anything, but paying what to me is a lot of money ($5,500) for this so called happy experience, am I at least promised some feeling of happiness. If not that then what about my Hope. I hoped this place was wonderful and a small escape from my own miserable life. I have PTSD, Depression and a life long of misfortune. I needed an escape. I needed this, I hoped this could’ve been the greatest time I ever had. But it was a huge let down.

    Everyone at the end of the day has a job that they are getting paid to do, (I’m not validating by any means abuse, rudeness or ridicule from guests to CM) which is a service, a Disney service. I know not all CM’s are like this, there were many CM that were nice. But the negative experience already weigh’s on the heart.

    So I don’t know, my first experience of DW was a negative one. We can all agree that the magic in Disney is it’s workers, without them being what we hope to be then there is no “Disney” its only an expensive carnival. I’m not asking for a free ticket, maybe just an explanation and how to cope over the sheer utter disappointment.

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