Disney Vacation Club Shares Phased Reopening Plan for DVC Resorts

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dvc phased reopening announcement

As if reopening dates for Shanghai Disneyland, Disney Springs, and now Walt Disney World parks weren’t enough good news, Disney Vacation Club Members were emailed today with more incredible information to digest. DVC owners at Inside The Magic opened their inbox to see an email letter from Terri Schultz, who presides as Senior Vice President over the Disney Vacation Club. Schultz welcomes members back as well as shares new protocols and procedures members will want to know.

Disney Vacation Club Reopening News and Protocols

The email from Schultz starts out reminding DVC members of mutual challenges due to COVID-19 and reshares the upcoming reopening plans of many Disney Resorts such as Disney’s Vero Beach and Disney’s Hilton Head Island Resort. As Disney prepares to welcome its DVC members home, they want to assure them that they have assessed all aspects of the DVC vacation experience, from safety to arrival, from housekeeping to recreation. After all, safety is the first Disney key!

Disney announced today that Disney Vacation Club resorts at Walt Disney World will reopen to members and guests and Disney’s Fort Wilderness Resort & Campground will begin to reopen on June 22. (Ahead of the Walt Disney World Parks staggered planned opening on July 11th and 15th).

Disney Vacation Club resorts in Vero Beach, Florida, and Hilton Head, South Carolina, will also open to members and guests starting on June 15. Plans to support required physical distancing as well as enhanced cleaning measures, along with a number of other safety and cleanliness protocols, will be implemented as part of this planned phased reopening.

New protocols will be in place, such as the wearing of face masks by both guests and Cast Members, social distancing (which has become the norm for Disney Springs and Shanghai Disneyland), new hand sanitation and cleaning measures, remote check-in, and using cashless options. DVC guests will also notice that additional measures for dishware and appliances will be in place as well as the standard DVC housekeeping services we are familiar with (every 4th day).

dvc family
Credit: Disney

The DVC Email Letter

Below is the email in full, as received by individual Disney Vacation Club members at Inside the Magic.

Dear Disney Vacation Club Member,

A little more than two months ago, I shared with you the details of our company’s plans to temporarily close our parks and resorts, pause cruises and make other changes because of COVID-19. While this time apart has been challenging for all of us, physical-distancing efforts around the globe have helped slow the spread of the virus and have allowed Disney to plan for a gradual reopening.

We began earlier this month with the phased reopening of Shanghai Disneyland and Disney Springs at Walt Disney World Resort. Today, Disney CEO Bob Chapek announced additional plans including the expected reopening of Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort on June 15 and all Disney Vacation Club properties at the Walt Disney World Resort on June 22. This is fantastic news and yet another positive step forward – for our Members, guests and our Disney teams.

As we prepare to welcome you home, we have assessed every aspect of the resort experience – from pre-arrival to housekeeping to recreation – with your safety and that of our Cast Members as our top priority. A summary of what you can expect during your next visit is posted on the Disney Parks Blog. Some of the operational adjustments include:

• Enhanced cleaning of all rooms prior to arrival, including additional measures for dishware and appliances for Disney Vacation Club units, along with the standard Disney Vacation Club housekeeping services during your stay

• Increased cleaning and sanitization in high-traffic area

• New hand-sanitizing stations in key areas

• Physical distancing at restaurants, lobbies, pools, fitness centers and other public areas, including reducing capacity where appropriate

Our Members and guests will also play an important role in helping prevent the spread of illness. Like our Cast, all Members and guests will be asked to wear face coverings in public resort areas when not eating or drinking and to respect physical distancing. Members and guests are also strongly encouraged to check in remotely through the My Disney Experience app, frequently wash their hands and use cashless payment options. More details about these operational adjustments, including offerings that may remain temporarily suspended at individual resorts, are available online at disneyworld.com. While these adjustments may make the places you call “home” feel a little different for the time being, we will continue to make adjustments as the situation evolves.

As you may be aware, it was also announced today that Walt Disney World Resort submitted a proposal to government officials in Florida describing our approach for a phased reopening of Walt Disney World Resort theme parks planned to begin on July 11. Reopening dates for The Villas at Disney’s Grand Californian Hotel & Spa as well as Aulani, Disney Vacation Club Villas, Ko Olina Hawai’i have not been determined, and we will share updates about those resorts just as soon as we’re able. Members wishing to alter their existing resort reservations may do so online at disneyvacationclub.com or contact Member Services for assistance.

Finally, as part of our continued efforts to provide flexibility during these uncertain times, we are further changing and extending our temporary policies regarding expiring points. April, June and now August, September and October 2019 Use Year points that are set to expire in 2020 and that were used for reservations during the closure period will be extended for one year from the current expiration date. Additionally, April, June and now August, September and October 2018 Use Year points that were banked into 2019 Use Years and used for these reservations will now all expire November 30, 2020. This temporary policy only includes expiring points that were used to book a stay arriving between March 12 and the end of the closure period and that involve a reservation cancelled after February 29. Additional information on these policies is available at disneyvacationclub.com.

All of us at Disney Vacation Club thank you, not only for your patience and understanding but for the many well wishes we’ve received during our closure. The reopening of these resorts is an encouraging step forward, and our Cast couldn’t be happier to welcome you home. To borrow words from a familiar tune, there’s a great big beautiful tomorrow, and tomorrow is just a dream away!

– Terri A. Schultz, Senior Vice President: Disney Vacation Club, Guided Adventures & Expeditions & Golden Oak

Credit: Disney

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