Disney Cruise Line has officially canceled the remainder of the 2020 Alaska season.
Below is an email that was sent to those who had booked a Disney Cruise Line vacation that has now been affected by the Canadian government’s decision:
All of us at Disney Cruise Line hope you and your family are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion and resilience around the globe.
As you may be aware, the Canadian government recently extended its decision to not allow cruise ships to dock in any Canadian port until October 31. As a result, it is necessary to cancel your sailing.
In light of this cancellation, we are offering you the choice of a 125% future cruise credit to be used for a future sailing prior to March 31, 2022, or a full refund. The credit has been automatically added to your account.
Once you have decided on an alternate sail date, please contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online.
Thank you for your patience and understanding. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
The Cast and Crew
Disney Cruise Line
Related: Disney Extends Future Cruise Credit Through March 2022 for Guests with Canceled Cruises
The latest cruise news this morning states that Disney Cruise Line ships — and all other cruise ships — cannot sail through Canada for many months, through at least October 31.
A press release issued this morning by Canadian Minister of Transport Marc Garneau states that cruise cruise ships with overnight accommodations allowed to carry more than 100 persons are prohibited from operating in Canadian waters until October 31, 2020, Porthole reports.
“Our Government is committed to protecting Canadians, particularly during these challenging times. It is for that reason I am announcing updated measures for cruise ships and other passenger vessels in Canada, which includes prohibiting larger cruise ships from operating in Canadian waters until October 31, 2020,” said Garneau. “Our Government continues to work with other levels of government, transportation industry stakeholders, and Indigenous peoples to re-examine measures and to ensure Canada’s transportation system remains safe and secure during this time. We are all in this together.”
The Disney Wonder commonly sails through Canada (specifically on voyages through Alaska, the Pacific Coast, or from New York to Quebec City, to name a few examples), so this policy will affect Disney Cruise Line vacations that were previously scheduled to sail through Canadian waters and visit Canadian ports. This policy effectively ends any chance of Disney Cruises to sail to Alaska in 2020, although Disney has not yet made the cancellation announcement. You can view all Canada Disney Cruise Line vacations here.
Disney Cruise Line previously extended its suspension of new departures through July 27, 2020. You can read the most recent update from Disney Cruise Line below:
With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
We are expecting to receive another update from Disney regarding the impact that this announcement from the Candian government will have on upcoming Disney Wonder sailings. We will update Inside the Magic with more information as soon as Disney announces it.
If your Disney Cruise has been impacted by travel restrictions or canceled because of the current pandemic, we encourage you to work with Disney directly or your Authorized Disney Vacation Planner to find the best solutions.