Credit: Inside the MagicOn January 16, 2025, Disney Magic passengers encountered an unexpected surprise during their voyage: a burst pipe on Deck 6 of the ship. The water began pouring from the ceiling around 11:00 PM, leaving guests in a brief state of confusion as water flooded the corridor.
The incident was captured and shared on TikTok by a passenger, Austin Hyatt, allowing others to witness the rare sight of water cascading from above. However, despite the surprise, Disney Cruise Line’s crew acted quickly to address the issue, minimizing any disruption to the guests’ experience.
As seen in Hyatt’s TikTok video, five crew members immediately responded to the emergency. Equipped with a water vacuum, the crew worked efficiently to remove the water and dry the area. Guests who were onboard at the time praised the professionalism and speed with which the staff handled the situation.
According to accounts from passengers, the crew remained calm and collected, swiftly resolving the issue without alarming the guests. In fact, many passengers later remarked how impressed they were with how smoothly everything was managed.
@austin_hyatt Pipe burst on Disney Magic Cruise ship❗️😮😳 #disneymagic #disneycruise #cruise #cruiseship
Disney Magic: A Diverse Range of Experiences for All Ages
Despite the water leak incident, the Disney Magic continues to provide one of the most immersive and entertaining cruise experiences in Disney Cruise Line’s fleet. The ship offers a wide array of activities that cater to both families and adults. Guests can enjoy top-tier entertainment, including Broadway-style shows, themed dining experiences, and activities inspired by beloved Disney stories.
The Animator’s Palate is one of the ship’s signature dining experiences, featuring interactive storytelling through art and animation. Guests can dine while surrounded by an ever-changing display of animation, creating a dynamic and fun atmosphere.
For adults looking for an elevated dining experience, Palo offers exquisite Italian cuisine in an elegant, adult-only setting. Whether you’re a food connoisseur or someone seeking a family-friendly adventure, the Disney Magic delivers an unforgettable experience.
Related: How To Save Money On Your Disney Cruise Line Vacation
Kids also have their own space aboard the ship, with dedicated areas such as It’s a Small World Nursery and The Edge—a fun, modern space for older children. Additionally, the AquaDunk water slide offers thrills for those seeking adventure, while Funnel Vision provides an outdoor movie experience perfect for families looking to unwind under the stars.
Between these offerings and an abundance of character meet-and-greets, there’s no shortage of ways to make magical memories aboard the Disney Magic.
Has Disney Magic Experienced Any Previous Issues?
While this recent pipe burst incident caught many off guard, it’s important to note that the Disney Magic has not been without its challenges in the past. Most of the ship’s issues have been relatively minor, with the ship’s crew always responding quickly and efficiently.
In 2017, there was a small mechanical delay that briefly affected the ship’s voyage, but the situation was resolved without major disruption. Disney Cruise Line has a reputation for swift, professional responses to these types of issues, ensuring that guest safety and comfort are prioritized.
Additionally, as with any large vessel, weather-related disturbances can occasionally delay scheduled activities or excursions, but these are typically handled with the utmost care.
With a history of smooth sailings and top-notch service, it’s safe to say that the Disney Magic remains one of the most beloved ships in the Disney Cruise Line fleet, despite these minor inconveniences.
Small Fire on the Disney Treasure Raises Questions About Safety
In another unfortunate incident within the Disney fleet, the Disney Treasure, Disney Cruise Line’s newest and most anticipated ship, also faced a minor fire during one of its early sailings. According to passengers aboard the ship, a fire broke out in one of the ship’s incinerators. Thankfully, the crew responded quickly, and the fire was contained with minimal disruption.
One guest aboard the Disney Treasure recalled, “Later on, the Captain came on and explained the previous announcement saying there was a minor incident in one of the incinerators, but the situation was under control. My husband and I exchanged WTF glances, but that was about it. So far everything has been okay.”
Other passengers similarly reported the captain’s reassuring announcements, which emphasized that the situation had been handled efficiently and that all was well aboard the ship.
Despite the quick resolution of the fire, the incident left some passengers concerned about the overall safety of the new ship, as fires aboard large vessels can understandably cause alarm.
A further post from another guest aboard the Disney Treasure confirmed that the situation was resolved with no lasting impact on the trip, saying, “Reporting in from The Treasure, we’re all here and still afloat XD. The cruise director came on maybe an hour later while I was doing Prima Notte at Palo and explained it was a small fire in one of the incinerators that the crew ably took care of.”
The Disney Cruise Line Experience: Handling Challenges and Keeping Guests Safe
Despite the recent string of incidents aboard Disney’s ships, including the burst pipe on the Disney Magic and the small fire on the Disney Treasure, one thing remains clear: Disney Cruise Line’s crew members are incredibly adept at handling unforeseen challenges.
From fire containment to water leaks, the staff aboard these ships are quick to act, ensuring guests’ safety and maintaining calm in potentially stressful situations. Both incidents were managed swiftly, with crew members working diligently behind the scenes to resolve the issues without alarming passengers.
That said, these occurrences do highlight the difficulties that come with operating massive cruise ships. As the fleet continues to grow, it’s likely that Disney Cruise Line will continue to refine its safety protocols, ensuring that future trips are as smooth and safe as possible.
The recent fire aboard the Disney Treasure and the burst pipe aboard the Disney Magic may have made for moments of concern, but the crew’s quick response demonstrates their dedication to guest safety and satisfaction.
While these incidents are certainly concerning, it’s important to remember that both ships, and all Disney Cruise Line vessels, are still incredibly popular and offer once-in-a-lifetime experiences for their passengers. Disney Cruise Line is well-known for its top-tier service, entertainment, and attention to detail, ensuring that guests feel safe and comfortable, no matter what challenges arise.
So, whether you’re aboard the Disney Magic or the Disney Treasure, you can rest assured that the crew will be there to ensure a magical and safe experience from start to finish.